Dealing with the Citibank representatives and officers culture-a trues story.
I recently went to this bank location with my father and my brother. We went in order to repair and administrative error in our joint account. It so happened that Pop was the first signatory on the account and we needed to bring him with us. He was in very bad health, but we needed to drag him over to the bank. When we went in, we made the mistake of not making an appointment so as usual with smaller Citi customers, they are kept waiting a long time. Nevertheless, we eventually got to see a Spanish speaking representative who was very rude. As soon as we sat with her, she saw two elderly man with their father. She acted like we were up to something. Apparently, she could not tell that we were this man's sons. We did not get far because as soon as we presented her with documents, she said she did not need to see them. I then showed her my SSI card she quickly rejected it by pretending to consult with someone over the phone. We got no further assist even though we had other documentation and had Pop there with us. She found a technicality in not accepting my SSI card because it was laminated. As we were trying to translate the situation to Pop, she mumbles, "I speak Spanish too, you know." . She would not go any further with us. Two weeks later my father passed away. That unnecessarily complicates the problem. We've been trying to repair this problem by going to a couple of other branches and they have not been helpful with this problem or understand what the problem is. We will take our father death certificate next time and see what their story is. And, if we get this resolved we will take our asset to another bank.
So, basically, this is typical of a large banking institution that is not geared to assisting the small, non-commercial customer. They will tell you that they are protecting your asset by being sort of obtuse with their smaller customers, but a bit of public relation, common sense would go a long way. You cannot just depend on your nice sounding name to attract smaller customers. read more
