My aunt was having issues with the mobile app and customer service as well as the Fontana branch were useless. Abraham at the Rancho branch was awesome and helped he get her access back. Avoid Fontana and go to Rancho. read more

Having a bad morning, but as soon as I walk into Citi Bank on baseline and Haven. My whole day went from bad to good!! Thanks to the amazing worker Celina Marquez, she was so sweet and nice. She answered all my questions and was very helpful and patient. She helped my elderly mom with everything. She needs to be recognized and a chance to a higher position because she has potential. In addition, Noah Flores was also there and very professional and knowledgeable about everything. Those two have potential, I would appreciate that they be recognized for their hard work and dedication with amazing customer service. read more

No complaints love the help of opening a safety deposit box agents were able to assist me

Bank has always been good but recently this location has been faster and always has a nice atmosphere. I feel bad for the low rating but people with good experiences don't feel the need to leave a review so it makes sense. read more

The worest customer service ... by far! 1- Unknowladgable Teller "Diana" 2- Very rude attitude. Even the branch manager, I asked for a business card he was like " Go grab one from the table!" No wonder why it has a 1 star review. Citibank might need to close that branch or replace the staff! read more

Citibank - Banks & Credit Unions Near Me - Rancho Cucamonga, California

Whatever citi bank has to offer don't do it . Run far away, any issues you might have will not be resolved endlessly service agent hanging up on you and never want to help there customers. read more

Worst customer service. Failed to even try and help solve my bank issue. Never coming here again

Love my investment specialist Leng Lo She has been spot on with her Recommendations. read more

Best location The one on Euclid never has enough staff. No matter how large the line. Prefer this location read more

Don't expect customer service at this branch. Dealt with Reyna Cruz and was treated with such disrespect. I would expect more from Citi. read more

Citibank - Banks & Credit Unions Near Me - Rancho Cucamonga, California

Worst bank ever...long wait time trying to get help...for some reason the bank always holds my checks for a week,and never seen to have a solid answer as to WHY!??? Their hire ups always hang up on me management is very poor I wouldn't recommend this bank to anyone!!they take money with no explanation read more

Horrible customer service! Not one person in the bank when I arrived. They had me sit a wait to see the bank for 20 minutes.

Hello Everyone, We went there to exchange international currency, and rip us up with a lot of hidden fees, without us acknowledging it. They are dishonest with their service, cuz they gave us $700 less than the market value for our money. read more

Horrible services. My teller Diana Heredia did not know what she was doing. Jesus she freaked out because of a wire. I can tell she does not have good critical thinking skills. Citi bank needs to hire people with degrees, even as tellers they need to problem solve and critically think. And they need to train their staff to not freak out. Wait time is long. Place needs an update in the look. Smells in there and they need to hire more people so there's not a long line. read more

Teller lady was not working seriously. She only order me food Feedback and sales for products I asked checks book cancel. She didn't want to help She said call to #. Not kind and Never go to that branch Her name is. Cindy read more

Excellent service provide by Cindy Alvarez She solved all my problems When I ask Siri take me to the city bank , Siri said the yelp review for this location is only one start , I was afraid to come in But I received the excellent service from Cindy read more

Ninna deserves a 10 for her customer service. She really cares about her customers going over and beyond every time. I would recommend her to anyone needing a professional caring banker. read more

Nice place. Always helpful with my mom Friendly smiles and know my mom by name. They're quick to help mom Dspite mom not showing her ID When they ask for it, She says that they lnow who she is.. read more

My husband and I just got home from this branch. He had made an appointment online for 12:30pm today and we arrived a couple of minutes early. Not one time in making the appointment did it say masks were mandatory to do business there. Our appointment with with a woman named Cindy. We walked towards her desk that had. A plexiglass barrier on it and she was also wearing a mask. Which was fine. Mask mandate was lifted on March 1st. The only places in California that you have to wear a mask are in schools, public transportation and hospitals. Well, Cindy wouldn't help us unless we wore a mask. Which we didn't have because Covid was over on March 1st. We told her we don't wear them anymore and she still said that she preferred that we would wear one. No thank you! She was masks and protected by plexiglass. No need for us to wear one, we started to leave and not one person in the bank said that they would help us. We were there to add a beneficiary to our account and to inquire about a home loan. And to look at these reviews, Cindy isn't so popular. Bad customer service and Citibank can do better. Just wait a few days and someone will miraculously write a good review for Cindy. Bye bitch! read more

Am very disappointed in this citi bank. It's hard that they open at 10:00. A lot of people were there early and left. I was scammed on Instagram and they wanted me to fill out paperwork. I called to see if they could fax in my paperwork and was told no , they don't offer this. So I had to pay an additional 15.00 to get it sent . Citi bank , you need to do better for your customers, I was shocked. read more

Went in to cash a check from Citi bank and was told I couldn't I had to deposit it on my account when the Branch in Fontana was able to do it read more

For everything that you do not go to the teller for, it is very slow service every single time. Takes about 30 minutes minimum after you sign up your name to get someone to tend to you. As for the service itself, it was okay-good but not worth waiting for. There are 2 ATMs in the front: 1 is shorter and one is regular height. I do like that there is a shorter one for those who are disabled or otherwise not able to reach/access the regular height one. read more

Citibank - Banks & Credit Unions Near Me - Rancho Cucamonga, California

This review is for the teller Cindy A. She helped me with my fraud was very helpful completely patient it took long time having her be on the phone but thankfully she was able to help and open claims for the wires and fraud that was done!! read more

I've been a Citibank customer for over 20 years. My daughter who is a minor and got a summer job needs cash her checks. Went to bank of America but they want to charge her $8 per check. Citibank wont allow her to sign her checks over to me. Require her to open a joint account with me and then they wont even give her the money for 1-7 days until they clear. I'm gonna close my account and go to Golden 1 credit union because Citibank refused to accommodate long time customer with this. read more

I am deeply disappointed in CITI Bank . They had a special to refer family or friend to open a checking and saving account then they will give you $200 after 3 Months . Three months and more went by and still nothing . I have been trying to get a hold of some one to help me with that issue but I was unsuccessful. I was transferred from one department to another . It's shameless for a lousy $200 I had to put that much work to get that money and still not able to . Citi bank was a true disappointment for me . It's really sad when banks do that . read more

Fast service! Great bank. Negative reviews are crazy people are always mad about paying for something.

I have been at this bank many times. Since it is the bank, where I have my account located. I usually deposit cash, or I would use the ATM to withdraw cash. Definitely, this place is conveniently located in Rancho Cucamonga. I have used their services for over ten years, and so far, I do not have any problems with this branch of bank. read more

Standing in a huge line 17 people deep at your Upland Location because your location has been closed since covid began. And the lines have been this long every time I need to do banking. Some of us still need tellers, please open this location to help your customers. I am ready to take my money and business elsewhere. 30 year account at this location. read more

Disturbingly awful service. I am absolutely appalled by the exceptionally low level of customer service; it is literally the worse I have experienced in my entire life. From the management down to the tellers, there is an overwhelming aura of mediocrity and nonchalance, supported by disrespect. I've had multiple negative experiences over the course of the past year. read more

This Bank is a joke , they wont allow you to OPEN ACCOUNT unless you have a current Utility bill! Well my question to this bank is even if I gave you one Current , how do you know Im not moving the next day . I will never go back to any Citibank ,the girl couldnt answer my question ? This makes no sense . What does a utility bill have to do with putting money in your branch. I could be moving out of the country the next day for all you know , so this just tells me I would be placing my money in the wrong bank .... thank god I didnt do it .... Citibank is not for me hiw bout anyone else out there . read more

The customer service here is really poor. I try not to come here at this branch since there is difficult to find a loan officer and since there are lots of mean female bankers. :( Better use the new one on Foothill next to the VG. They have an outstanding service over there, always greet you with a smile and make you feel comfy. :) read more

Don't bother banking with this bank all they cause is problems. I've had 3 checks from work deposited into my account every time a check gets deposited Citibank comes up with a new excuse as to why it takes so long to get my funds. It's gotten the point with my latest check I got locked out of my account and the funds in it till the check clears because of a banking regulation. Really? Why can't I get use the money that's already in my account Citibank could not give me an actual answer except banking regulations don't waste your time with this scam artist of a bank. read more

This was the worst banking experience I've ever had. I went into the Rancho cucamonga branch to open a business account and the girl who was supposed to help (claudia Alvarez) was extremely unhelpful and rude! Needless to say I took my business to chase where they were extremely helpful, friendly and knowledgeable my account was opened in about 15 min. Hassel free. I will definitely not ever do business with citi bank and definitely wouldn't recommend it to anyone. read more

Citibank - Banks & Credit Unions Near Me - Rancho Cucamonga, California

Went in to pay my Citibank bill and can you believe they won't take cash. When did cash become a bad thing? I guess I will start using my B of A credit card because that is where I bank. Very disappointed to waste my time in line and still have to pay my bill. They just lost me as a credit card customer. read more

I hate coming to this branch. There's always no more than two tellers, no matter how busy and long the line of customers waiting is. The tellers barely know the necessary information needed to help with your account. I will be closing my account now. I have been a member since 2014. read more

I've been a Citibank customer for 19 years and what happened to me on May 28th 2022 at the Citibank location in Rancho Cucamonga, CA was just the worst customer service. There ATM machine is outside there branch and I did a quick run after work to only take out 20 dollars but I used my capital one this time instead of my Citibank debit card. Once I left, 15 minutes late I got a fraud alert of two huge spendings that I made in Rancho Cucamonga. I called Capital One customer service and guest service told me that the criminal did a duplicate on my card and used it right that instant. They criminal spent a good amount but Capital One did an amazing job in blocking my card quick . After I went to my bank the one in Rancho Cucamonga and I waited for an hour so I can talk to the manager(talk older Mexican guy). I told him what happened to me and he needs to keep the machine away from customer because there's someone stealing identities. He didn't care. He said, unfortunately I used my Capital One I need to talk to them in which I did but he didn't even care that I was a Citibank customer. read more

Horrible bank they don't even cash their own checks unless you have an account with them. That is ridiculous! It's their check from one of their customers but in order to cash it here they want you to open up an account there horrible. That is what I don't do business with Citibank I will take my personal business elsewhere. read more

Long lines, slow service and do not care attitude. They need to hire more people. Oh, do not try to call them, you get forwarded to calling center that offers no help. read more

Wow...I hate to add another bad review but..here it goes. Went in to make a payment on my Citibank credit card. Waited forever in line. Snide teller informs me that they do not accept cash payments on their credit cards... only checks or money orders. Ok I'll buy a money order....not unless you have an account. She suggests I walk over to Ralph's, buy a money order and return.... get in line again and make the payment. Meh...don't think so. I don't often make cash payments on my credit card...so maybe this is a "thing" but after the wait it could have been handled better. read more

10 customers deep with 1 teller. Employees working at their desk ignore the customers that keep them employed. Horrible customer service.