Citibank is just difficult to work with. My wife as a Citibank member until something to compromised. She got a call one evening and the caller spoofed the number to look like Citibank's official number. They claimed they were following up on several Zelle charges that were authorized from my wife's account and wanted to confirm some things. They already knew the login name that she used for her Citibank account and some other personal details. I don't think it came from a security breech on her PC or they would have already had the password and other information they wanted so I'm not sure where they got the info. Anyway we shut it down quickly and called Citi ourselves. My wife didn't feel comfortable after that so she closed her account. It took forever for the girl at the counter to help her get her account and even though we had already gone over everything about the reason for the closure the manager came over and wanted to hear it all again. When they finally cut her the check for her account she told them she wanted it closed out, the girl said it was. The account was closed, nothing in, nothing out it was gone. Fast forward 3 weeks, she had given her work the info for her new bank but they didn't process it and sent her pay check direct deposit to Citi. Low and behold her account wasn't closed and the money went into the Citi account. They wouldn't talk to her on the phone because she had emptied her account so she had to drive all the way down there again and explain everything and get them to cut her a check again for her paycheck that went into the bank. The account shouldn't have been open in the first place, it was almost a month after we had cancelled it. Something strange is going on with Citi, if you bank there I'd keep a close eye on your account. read more

This Location only has one ATM no drive through and ATM is currently out of service. Only other Citi Bank is clear across town . Should be a requirement to have a working atm at all times. If you need access to your money after 5pm you will not be getting it. read more

My father passed away in Feburary 2024. It is now the end of May and Citi Bank refuses to close the account or tell me anything about it. I turned in all documents in February. All I want is closure. Why cant they just give me closure? Why can't they just tell me what is going on? Anything...... read more

After backing at Citibank for over 30 years they are threatening to close my account and impound any monies I may have in the account. I have my social security checks automatically deposited into my account each month. I electronically pay for bills out of that account each month. They claim that due to the inactivity of my account they will close my account. Automatic deposits and electronic payments do not count as activity. They encourage us to go paperless then we are penalized. I have to go in person to make a deposit or withdrawal. I will changing banks! read more

Citibank has no branch open but don't answered phone calls, either . had been waiting 3 to 4 hrs... NO ANSWER .... contact the bot neither message that you're being transfered.......where? IT ends there. Will close all my bussiness with CITIBANK HORRIBLE CUSTOMER SERVICE read more

If I could, I would give this place - stars.. from the moment my family and I walked in we felt unwelcome and a very negative energy coming from one of the bankers named Azalia.. she was very unfriendly and not willing to help us out. Especially after we explained that we had just barely not even a month ago moved to this area and my husband is commuting to and from San Francisco ( for work purposes of course ) did she even try to be understanding.. People like her give what I thought was a decent bank a horrible name and reputation! read more

They were helpful, they went out off there way to help me. She was so nice and patient with me I appreciate it. I would recommend them if you need help with banking. read more

Very friendly staff and always quick with service

Great customer service, always friendly! Also, drive thru atm which is great to stay socially distanced!

The website is down! The app is down! No one answering phones to ask about it! You guys are trash! Fix your shit!

Today was my first time visiting this branch location. I went in ten minutes before they closed and left 45 minutes after closing. The customer service was better than great. Derrick Nelson helped me out. Not once did he try to rush my visit, quite the contrary actually. He was very informative and very professional. The teller was extremely nice as well, I wish I'd gotten her name. Overall, my visit was quite pleasant and based on this experience I'd recommend this branch. read more

beware!!! citibank sells gift cards that expire! once the expiration date on the gift card reaches the valid thru date is reached the remaining balance on the card is lost! they just keep the money as if it's theirs! only people i know of that do that on a regular basis is a thief!!!!! i thought that was illegal in california, but when i called them to protest they told to go pound sand.. they don't go by california law!!!! so why do they get away with selling these cards in california?????? gave one star becuase i had to..... simply a crooked business practice!!!!!! read more

I have been an account holder for 13 years. I never missed a payment, used my bill pay & checking account regularly. Last July 9, 2016, I took advantage of their special promotion . Their promotion indicated that if you deposit a certain amount, leave the money with them for 3 months, you will be given a credit amounting to $400. I did just that. I went to the bank on a Saturday, July 9th. I was made to wait for 3 long hours since there was only ONE bank officer who was handling client inquiries other than withdrawal & deposits. The bank officer took the flyer I brought, read the details of the promotion and he took note of the promo code pertaining the promotion. After a new account was successfully opened by the officer, he instructed me to deposit the money to one of the tellers. I was assured that $400 will be credited to my account after 90 days, as long as the money I deposited remains intact and untouched, it should all be good. I visited the branch on September 9, 2016 to follow up. I was told that there was a problem on my account and it would be elevated to the manager of the bank. Since September until today, October 28th - I have called and made numerous follow-ups with the bank and the 1800 number, only to be told by the bank manager herself, and multiple customer service representatives, that I was "ineligible" to receive the promotional credit since it was only offered to NEW account holders. Personally, I feel misled by their FALSE ADVERTISING. After they took & held my money for FOUR MONTHS, they would only tell me NOW that I cannot be given the $400 credit simply because I am ineligible for that promotion? They should have denied opening a new account for me if they deemed I was ineligible WHILE I was there on July 9th ! It was their mistake, why can't they rectify the problem they created? My experience with this branch was a classic SWITCH AND BAIT with Citibank. I would be very careful dealing this branch. Because of this extremely bad experience with them, I have decided to close my account and put my money elsewhere, where I would be treated FAIRLY and appreciated, after many years of loyal banking with them. It is so ironic they are aggressive in getting new account holders to bank with them but they can't salvage the old, faithful ones that have stuck with them all through the years. So I guess this is what I get for being their LOYAL and active account holder of 13 years, being completely screwed up. Because of this horrible experience, I have decided to close ALL my accounts with Citibank be it Checking, Savings & Credit cards. HORRIBLE CUSTOMER SERVICE!!!! read more

omg i spoke to three different people about using my card for an over sea purchase they couldn't verify who i am because they are unable to send me a text to my phone top it off they blame me. read more

There is always a super long line because they are always understaffed at the teller counter. It may be Saturday morning right now, but only 1 active teller?? Really? There are 8+ people in line. Trying to save on overhead by skimping on tellers is a poor choice. Other than that, everything else seems adequate and standard as far as banks go. read more