I feel I was discriminated against for being Hispanic; an older woman treated me very rudely; I…read moreasked her if I could cash a $2600 check; she said no, not if I wasn't a member; I asked her what I needed to open an account, and she said my ID, but that she couldn't help me because she was helping someone else inside the building, and she left me standing at the counter and walked away; my money is worth the same as hers, even though she's white.

Kensington Branch. Of course, all Mechanics bank places are helpful but the Kensington Branch is…read morefilled with very special and most helpful people who go out of their way to serve customers. I am most appreciative of

They're alway so professional. As soon as I start walking in. Security is always opening doors warm…read moregreetings. Once I'm in right away I'm asked. How can I be helped? They always compliment me earrings,dress etc. They always go over and beyond helping me. Thank you all!

It's so into the Bank and Bella, who assisted me the other day gave me a big smile I went high I…read moreremember you and gave me great customer service and I got In-N-Out with a very pleasant experience. Thank you Bella.

I did a Yelp search for safe deposit boxes in Albany, CA. This Chase branch was in the Yelp…read moreresults. Called the branch and they said they have now closed all safe deposit boxes and that NO Chase bank has safe deposit boxes anymore.

While Chase itself is a good bank to have, this location is the worst! Don't expect to get into the…read moreATM machine after hours even IF there are employees inside. The card reader that is supposed to let you inside doesn't even work! I tried to get into the bank to access the ATMs and the reader wasn't working. I saw that there were employees still inside and I knocked on the window to grab their attention to show that I am a chase holder and was trying to get into the ATMs. The asian male with glasses just shooed me away and kept talking with the other employee inside. Even the security guard that was inside didn't even bother trying to help. It seems like after the bank is closed, the employees at this location don't care about their customers and only themselves. This location needs to get their atm reader to work to let us customers get access to the ATM machines and also replace these employees because they only care about themselves once they are "closed" for business.

Long lines and only 1 teller working. At 11:00 everybody is on a break or Lunch? I spent 40 mins…read morejust to do 1 transaction!. Get more people guys or tell your 5 staff members who were in the back offices to help.

The poor rating does not surprise me. I am a longtime business customer who made an appointment to…read morechange some details to our account. But the representative who I had the appointment with was not there and there were no notes in their system about the purpose of our meeting. So I waited and was ushered to someone else who didn't know what the appointment was about. They had not informed us in advance about required materials that we were to bring, which differed from our other banks. And I ended up speaking with three different people who shuffled me off to different work stations. I decided to withdraw our funds from the bank but I was told that their systems were down so they did not honor my request. On top of this time suck circus the representatives scolded me, the customer for pushing back. Sadly, most large banks treat customers as if we were not valuable. But this place deserves special recognition for being awful and unprofessional.

very poor judgement having skeleton crews inside, often single transactions taking 30 minutes or…read morelonger while customers wait in line. It appears free-roaming managers behind the the windows never look up to temporarily step in to clear the line. I came inside because my ATM deposit was rejected repeatedly and I sought to know why. As the only person in line, I waited 30 minutes and once I was "helped" I met with admonitions and scolding because I didn't have my driver's license (I was only using the ATM!) and the curtness and impatience of the Staff person was an abysmal experience. And he never did answer my initial query: what should I do next time so I can deposit my checks via ATM (god knows I never want to go inside again). I'm taking my dough and going somewhere else

Want to be treated like a neighbor being cared for and on a first name basis at that. You will get…read morethat care and attention and support here. And just opened some good credit card options for my home and business.

Add me to the list of Mechanics Bank lovers! This is a small bank with caring staff who gets to…read moreknow you and your family and bends over backward to help if ever you have a problem. Need something done at the last minute? They do it. Can't figure something out in your account? Just call and whoever picks up the phone is incredibly helpful. An added plus is their new phone App which makes logging into your account when you're on the go really easy. It's saved me many times while I was traveling and had to transfer money from one account to another or just check my balance. After being with big, impersonal banks like BofA and Wells I'm glad I moved over to Mechanics.

I did a Yelp search for safe deposit boxes in Albany, CA. This Mechanics Bank branch was in the…read moreYelp results. Called the branch and they said they do NOT have safe deposit boxes. Asked the person on the phone if he knew which branches do and he said "No, you just have to call around."

Abel Elizondo was the agent which helped us with family planning. Bright, pleasant, patient, and…read moreprofessional. I felt very well represented here by him. Our family were all well represented.

No ATM inside. Waited forever to talk to a teller just to get envelopes. People leave waiting for…read moreservice. Avoid this horrible branch.

Poor customer service. Although the people in the branch are nice and helpful, you can never reach…read morethem on the phone. When you make a phone appointment, they may or may not show up. The people for the phone appointment have poor English skills. If you deal with their 800 number, be prepared for a long, bureaucratic process - I'm on hold with my 4th rep as I write this, 40 minutes so far.

Really slow and they only have two tellers on a Friday afternoon (despite that they have 20…read morecubicles and offices and 8 windows). This is un fathomable. They also don't have a business transaction service agent to help with business transactions outside of the minimal staff at the windows. I can't believe banks are making service so unpersonal . They have one staff man roaming the lobby helping people walk to the ATM redirecting customers. They should have him at a teller spot

I can't sign in on line, and when I mentioned it to the cashier when I went to the bank, she didn't…read moreexpress interest or offer to help me. I've had trouble using one of my 2 credit cards, mentioned this to the cashier, who said nothing in response. I paid the balance on both credit cards, then on my way home I tried to use that same credit card to pay $20 in charges at a store and couldn't!! What's wrong with this bank.

Only 1 banker works here. You can only make appointments in person (the online website shows no…read moreavailability). To add a spouse to an account, which is very simple, there's over one week wait!