I have been a customer for many years and was washing older cars that I just wanted the salt and dirt removed. Upon buying a new vehicle, I went there for the 1st wash and selected the touch free to remove the salt and get the undercarriage done. It didn't get any dirt off. There was no one working. I called when I got home and was told I could go back and get it washed for free. When I went back the owner was there and told me I was not given a code and this was not how Circle T deals with rewashes. Reluctantly she gave me a free wash but explained to me do not get touch free anymore. I took the free wash and left.
I went to get my truck washed yesterday, selected the soft touch and the same thing happened, my truck did not get clean. The attendant was nice but was not timely to see the truck.
As I waited 10 minutes for the attendant to witness the dirt, I watched every car leave and no one ever looked at their vehicle.
She did offer to rewash it, but I had to get back in the line. Which I thought was odd, because on another occasion I was held up for what I think was a rewash, the attendant never explained.
I told her I just want credit. She explained she can't issue credits but someone would call me in 20 minutes to discuss. I stopped at the store, purchased all the wash supplies I needed, went home and washed my truck. Around 4 pm I called Circle T. - voicemail box was full. I called back later. Same thing. No one has contacted me.
I have come to the conclusion now that the more frequently you visit businesses and then engage to get customer service the more you get to know who you are dealing with. read more