This place is totally clueless when it comes to customer support. I spent an hour driving to get to their location to check their RVs and campers. Was disappointed there's only about 12 or so. Thought there would be a huge lot. The sales office is on the side of the building instead of the front. When I walked in, 2 gentlemen were in the office; one to the left, the other to the right. I asked to see the RVs and campers and they told me to "go out and look at them and if I had any questions, come back in and let them know". I was shocked! Then, I asked if there was a sheet in each camper giving the descriptions of each camper and what their price was. The answer was, "no" and if I wanted to find out the price I could come back in and ask them! I thought, "You've got to be kidding me!". Then, I asked him how could I compare the features and pricing while I was out there and he just told me to come back in the office and ask. Really? That's what I'm supposed to do! Run back and forth to the office to find out the features and price of every RV and camper they had on their lot? Granted, there was only about 12, but - come on! I left the office. Then, when I went into the RV store with supplies and told the lady there that I thought it was ludicrous to have such lack of service, she just shrugged her shoulders and said, "that's how they do it there". I clearly told her that you lost a customer. It was no sweat to her.
Would not recommend wasting your time going there. They did absolutely nothing for customer service. I don't know how they could possibly sell anything there. I've been to several RV and camper stores and always get a sales person to show them to you, point out the highlights and the prices are known to me with each camper I see - on the spot. None of this going back and forth to the office to find out a price or feature of any camper.
Still just shake my head on this one! read more