service was fantastic i needed a Roadmaster Rear anti sway bar and snap pads installed that I…read moresupplied. Cindy set up the appointment said it would take about three hours. We left the RV went to breakfast and did some shipping. When we came back they techs were just finishing up and took the RV for a test run and readjusted all of the fasteners to spec. very satisfied with the professionalism and the costs of getting the work done. I highly recommend them and will use them again if needed.

Paid for Koni front shocks and sway bars. Paid for superstar stabilizer that they couldn't get to…read morework. Charged to put on and off. Took it to another shop and got part on with no problem . Essentially I paid labor twice since they couldn't get stabilizer on. I asked for partial labor refund instead complained about cost of sending stabilizer back. 2,163 for shocks and

Great propane prices! Awesome customer service! Great…read morelocation easy access for our motorhome to drive thru for the propane fill.

Camper v. Tree, camper lost. Thank you so much for your quick response in repairing our camper…read moreafter we hit a tree. We called other places to try to get a temporary fix. This company was the only one that took the time to take care of us. The staff was friendly and very kind to us and made it possible to travel to the U. P. Thank you again for your kindness.

I highly recommend Phillips RV Center, the service is great, the people are very helpful and…read morepolite. But on top of that i got the trailer i needed for my business and business has never been better!!

From the owner: At Phillips RV Center we make Customer Service our top Priority! Come in and experience it for…read moreyourself! Bring any competitive price, we could save YOU more! Phillips RV Center is your Premiere Toy Hauler, Travel Trailer, Fifth Wheel and Truck Accessory dealership in Genesee County, and all of Mid Michigan. We offer new and used RV's, Travel Trailers, Fifth Wheels, and Tent Campers from Palomino Puma to Gulf Stream Envision. Need Financing? No problem! Fill out our convenient, secure online finance application. We also have a large variety of parts and accessories available in-store! Does your RV need parts or serviced? We can help! Fill out our online parts request form or service request form. If you are from Mount Morris, Flint, Clio, Montrose, Swartz Creek, Otisville, Birch Run, Saginaw, Midland, Bay City, Flushing, Fenton, or Detroit, we are your final destination for the best RV and Truck Accessory services and prices in the industry. Think Phillips RV Center of Genesee County for your next RV purchase!

I need to check and see if I paid to have this camper (2025 Campsite Reserve 26CJ)…read moreprepped/cleaned/etc. Because it wasn't. The sales guy I had acted like my best friend, told me even though this was a used model he'd clean up the outside grill, then in the walk through I found something that resembled duct seal on the floor near the bathroom, and was assured it would be cleaned. It wasn't. Now the Bluetooth system isn't working and their solution is to have me bring it in. Uh, not traveling 4hours back with it to get charged so you can tell me you need to replace the unit and charge me twice what it cost. Plus I talked to Tim at Driven and he's sending me one @20% off. Bottom line, check your boxes if you're going to go through them. I don't and got screwed on some small stuff.

Three and a Half Years of Ownership: Beware My Experience with Jayco and General RV…read moreI purchased a brand-new 2022 Jayco Jay Feather 24RL from General RV in October 2022. Unfortunately, before I even took my first camping trip, it had already been back to the dealership for warranty repairs, including an improperly adjusted entry door, a bathroom pocket door, a defective kitchen outlet, a battery disconnect wired incorrectly, and an improperly applied ceramic coating. After only a few camping trips, the list continued to grow. The A/C ducts had never been properly opened from the factory, the black tank sensors failed, the refrigerator latch wouldn't stay closed, and the battery had to be replaced because of the earlier wiring issue. The more significant issues came next. After driving through rain, the camper leaked, leaving water on the floor. The first time I assumed it was my mistake. When it happened again, a technician immediately found the cause--a missing factory foam seal in the slide-out. The repair took only a few minutes, yet I had previously been warned I might have to pay for water testing on a camper that was only about 18 months old. The thermostat also malfunctioned from nearly day one. General RV inspected it multiple times and told me nothing was wrong, even charging me for inspections. After researching online, I found the actual problem myself: the thermostat sensor had been pushed back inside the return-air cavity during assembly. Pulling the sensor into the living area solved the problem immediately. Within the first year, the slide-out also became extremely noisy. The solution was simply lubrication, but I was still asked to pay because it was considered routine maintenance. Now, after only 3 1/2 years, the gel coat on the front cap is peeling badly. Both Jayco and General RV have declined assistance because the camper is out of warranty, leaving me with a $3,681 repair estimate. Ownership Summary Purchased: October 2022 Major camping trips before recurring issues became apparent: 5 Dealer service visits: 8+ Multiple recurring warranty-related issues Two significant problems ultimately diagnosed and corrected by me Current repair estimate for peeling front cap: $3,681 This is not my first travel trailer. Over the past 20 years I've owned multiple RVs, including another Jayco and a Keystone, and none have required anywhere near this level of service. I maintain my campers carefully, winterize them properly, and take pride in keeping them in excellent condition. These issues were not the result of neglect. I understand that every manufacturer can produce an occasional defective unit. What defines a company is how it stands behind its product. Unfortunately, my experience with both Jayco and General RV has been repeated warranty issues, recurring repairs, multiple trips back to the dealership, charges for issues I believe should have been covered, and having to diagnose some of the problems myself. If this camper had experienced one or two isolated issues, I wouldn't be writing this review. It was the continual pattern of defects, recurring repairs, poor communication, and the lack of accountability that led me to share my experience. Before posting this review, I notified both Jayco and General RV that, if we were unable to reach a satisfactory resolution, I intended to publicly share my ownership experience. Unfortunately, despite giving both companies that opportunity, we were unable to resolve these concerns. I have retained service records, repair invoices, photographs, and repair estimates documenting the issues described above should either company wish to review them. My goal is not simply to criticize, but to provide other prospective buyers with a factual account of my ownership experience so they can make an informed purchasing decision. After more than 20 years of RV ownership, this has been the most disappointing RV ownership experience I have had. I can no longer recommend either Jayco or General RV, and I hope this review helps other buyers make an informed purchasing decision.

Buyer beware especially if picking your RV unit up at the Sterling Heights location. They…read moreintentionally concealed damage on our new travel trailer with a dealership sticker, and that was after asking us for more money on our already-agreed deal with our 2015 trade-in.

Avoid this place like the PLAGUE; we told Dave the salesman we only camp at State Parks and my…read morepersonal information was distributed to all the membership association resorts all over the state. In addition the RV that was sold to us as a new unit had intentionally concealed damage.

I highly, highly recommend this place if you're looking to buy an RV or a trailer--you really…read moreshould go there. It is a warm atmosphere and offers professional assistance. You completely lose the feeling that you're at a dealership , these people treat their customers like close friends. Breanna and Casey !!! Typu guys are amazing! The first toast at the campsite this Friday will be to you! Your help provided exactly what we needed in no time at all. Once again, thank you so very much!

Great experience trading in and purchasing a new travel trailer. Thank you Kristopher Atwell, Mike…read moreBuckley, Breanna Rockwell and Alex the hitch guy.

Well I drove my new Thor Vegas home today and it was amazing. Byron made it happen for me. He…read moredefinitely walked me through the process. Troy sales manager was also essential to this deals success. Josh in finance was always ready to help. Thank you all for the work. As a grateful veteran it was my pleasure to work with each of you! General Rv Birch Run you did great.

My experience with General Rv of Birch Run has been horrendous. I have experienced many issues…read moresince providing a $2500 deposit on a unit. I was promised a product that would be fixed to use. Then I was told the work could not be completed. I addressed this matter and was met with aggressive and unprofessional behavior. I since then have been told I will receive my refund. Which then I had been told after that, I will not be receiving my refund. Do NOT go to General Rv unless you would like to be scammed. Unfortunately, If you dig deeper into this company's behavior and standards, these discussed problems are more common than not.