I'm a fuel rewards member, received the membership and card at this location. Attempted to use my reward points that are linked to my debt card at this station. The first time it didn't automatically use my rewards, which is the sole purpose of linking the rewards to a debit or credit card. The customer service department at the fuel rewards card fixed that issue. And told me, this issue shouldn't happen again and if it does. Go into the store and the managers can fix it immediately and apply them to your purchase. This morning it happened again, as advised by CS. I go in to have the manager apply my rewards.
The manager or supervisor that didn't identify herself in any way. So she could be just staff. Process to tell me, you have to activate the card. So I told her the story a second time. Which clearly says the card is active. And that I was instructed to come in if my rewards aren't automatically applied to my purchase from the card. So She says, "did you enter the card or the number?" I asked her if she knew how the linked credit cards worked and if she knew what the word "automatically" meant. She told me I can't help you if you don't enter the card or the number.
Here's a word of advise to the Circle K leadership. Train your front line managers, and staff on how the fuel rewards work. Train them on how to resolve issues and to go above and beyond for service recovery efforts. I actually pass a BP gas station to frequent this store. However, that stops now. read more