On August 3rd I went to this store to purchase ice for my sons birthday party. I was walking to the…read moreregister from the ice i walked into a knee high stack of soda bottles displayed in the middle of the isle. In the process hurt my foot ended up with a swollen toe and the side of my foot bruised. I informed the cashier and he laughed and said yes that happens and went to clean it up but i already had. I informed the company with an email just to let them know about this situation and was informed they would let the district manager know of the situation and would be reached out to. It has now been three weeks and haven't gotten and email or phone call and am very disappointed in this. No apology or anything from the store.

Can't complain about pumping gas, it works, it works. The issue came about when we were getting 2…read morecans of margaritas. The cashier assumed my friend were talking to her kids when she said pick one. Even though, her kids were nowhere near us, and she was watching very closely. My friend tried to explain that it was for us adults and we were planning to drink it on the mountain after hike. After a slightly calm discussion, we decided to buy the alcohol elsewhere. The station is surrounded by alcohol shops, so if it's so taboo, why have your own decent stock of alcohol?! So yeah, don't buy alcohol here just because it's convenient to get gas and a drink.

It strikes me as overwhelmingly counter-intuitive (and incredibly terrifying) that the only items…read moresold from the microscopic shack at this four pump gas station are cigarettes and lighters. LIGHTERS! At least try to guise the pyro fantasy with Slim Jims, Fritos or Vitamin Water. Yikes.

Went in for a recall issue with my car, brought it in during the snowstorm we just had. Got it the…read morenext day that they were open and pretty much detailed my car along with the recall fix. Seamless experience, keep up the good work service!

"If you like being left hanging and chasing down your own warranty info -- this is the dealership…read morefor you!" If you want a dealership that leaves you hanging on their every word, look no further. My first few gripes? I let them slide -- I wanted the car. But after this experience? I would NEVER go back. We agreed on a price, but somewhere along the way, the doc fee mysteriously jumped up by $100. I pointed it out (credit to the one kid there who was actually decent) -- he said "No problem, we'll fix that." Cool. Then I had to wait around for 2-3 hours to sign the paperwork -- because they only had one finance person on duty, and she was busy with another customer. The other finance person had called out sick, so I just sat there, waiting. Again -- I'm patient. But when we finally get to the paperwork... surprise: they never fixed the doc fee. My fault for missing it during signing -- but not exactly a confidence booster. Dropped off my $10,000 down payment check the next morning. They told me the car should be ready later that day. Great! Except... nothing. The next day? "Oh sorry, the registration person is out sick." Fair enough. But funny thing -- they still cashed my $10,000 check. I go to the dealership in person. "You can cash my $10,000 check but you can't register my car?" They suddenly scramble to "handle it." After several insincere apologies and another 3-4 hours of waiting, the car is finally ready. I'm visibly annoyed, moving my stuff from my old car -- which they generously gave me $1,000 for (I regret even trading it in). Finally, the manager comes out -- the first sincere apology I got -- gives me his number, says to call if I need anything. Fast forward -- car fails inspection for emissions. Turns out the battery is from 2020 (same year as the car), not new like I was led to believe. I call the manager -- he says he'll call me back in 10-15 mins. Never does. Now the fun part: after driving the car for a few days, I started noticing weird noises. At first, my mechanic thought it might be pulleys related to the turbo -- but to be safe, I scheduled an appointment so they could put it on the lift and check it more thoroughly. When they did, they heard additional noises coming from the transfer case and transmission. Nothing catastrophic yet -- but concerning enough that they referred me to a transmission specialist to take a deeper look. I figured -- hey, I'll try one more time -- the manager DID say "call me if you need anything," right? I call him -- he immediately asks if the check engine light is on (it's not) -- and basically tells me "we don't do anything for noises." Lovely. He texts me later saying it's still under Ford warranty (gee, thanks). Meanwhile, I'm doing some digging -- turns out the Buyer's Guide lists a warranty but with zero actual info on it. I had to formally request the warranty details (which should have been provided at purchase), along with the details of the extended warranty I paid for. That was last Wednesday. No response Thursday. Reminded them Friday. It's now Tuesday -- still nothing. And just to top it all off -- they didn't even bother resetting the oil life indicator. After supposedly changing the oil as part of their prep, the car is already showing 8% oil life. Just the cherry on top of an experience that truly screams attention to detail. Summary: If you love doing your own warranty research, chasing managers for info, discovering surprise fees, and hearing "we don't do anything for noises" after dropping $10K -- THIS is the place for you. Me? Never again.

I had one of the worst experiences of my life at this BP station (163 Pelham St, Methuen). During…read moremy inspection, my windshield was cracked while they were fixing the stickers. Instead of taking responsibility, the owner and staff denied it, saying it must have happened after I left. The truth is I hurriedly left the station and discovered the damage less than two minutes later. When I returned, I was humiliated and disregarded. The owner was dismissive, refused to even ask the inspector what happened, and tried to intimidate me into leaving. He even called the police when I insisted on accountability. This treatment felt discriminatory and completely unprofessional. To make matters worse, I had seen a similar incident happen to another customer before, which shows this is not an isolated case but a disturbing pattern. Consumers deserve fairness, honesty, and accountability, none of which I received here. I strongly warn others not to go to this location for inspections or any service.

Literally the worst experience I've ever encountered at a gas station! I never thought I would be…read moreone to review gas stations, in fact, I was even dissing on people who review gas stations before this one. But let me tell you this was the worst gas station experience. It looks abandoned, it's giving Stranger Things season 4. And even charged us $.12 without putting a drop of gas into our vehicle.

Wasted $3.00 no soap at all and looks like area has been abandoned. Was a good carwash but owner…read morelooks like let it go. If I wasted money others must of too.

I love coming to this car wash to use the self wash bays I…read moreonly use the brush for wheels and tires Do not recommend using it on painted surfaces will scratch ur cars paint They also have the drive thru wash that is not touchless so I do not use that service either for the same reason. It's usually not busy at the self wash and if there is a wait then it's like 1-2 cars wait Never had a problem here been using the self wash station for over 10 years

Smells in there and the dude working needed to finish clipping his fingernails before acknowledging…read moreI was there. I wouldn't go back. Gross.

Very well stocked convenience store. Good coffee & donut selection…read more Extremely nice staff.