I recommend this store because I like Circle K in general. I like the music they play, I like the layout of the stores, I like their wonderful coffee set-up. And especially I like their front-line staff.
All that was true in this store also.
I had a terrific conversation with a tall, slender fortyish woman with long blonde hair, whose name I did not get.
I had a totally charmed interaction with young Tricia, who had terrific customer service skills. I really enjoyed telling her that the radio stations that Circle K stores tend to use come from IHeart Radio, broadcasting from my long-standing town of Asheville North Carolina - and that, since my little service Chihuahua Panchita and I have been traveling for a year and a half in my camper van, I even one night camped in the big field out behind the iHeart station in Asheville. That was a lot of fun to talk about with her.
The reason I gave the store only a three out of five was because of the store manager. I don't know what's going wrong in the Circle K system, but this is the second Circle K manager who seemed totally lacking in customer service skills. This guy, named Trent, was all business and totally devoid of charm.
That was also the case with a guy name Aaron who was the manager of the Circle K store on Bardstown Road in Louisville Kentucky.
I think Circle K needs to take a good, hard look at who they promote to management. When so many of the front-line staff are really super, they ought to be able to find managers who are both efficient and also gracious with customers.
I bet that tall slender woman with the long blonde hair could be a great store manager. She had tremendous poise and self-confidence and I bet she would have the right blend of a efficiency and customer service chops. read more