As 1 of 40 fleet drivers I stopped here frequently for fuel and snacks.
After fueling up this morning, I decided to buy a breakfast sandwich, when I went to the counter there was no attendant. So, I used the flat service auto pay unit.
Placed items on the flat surface, it asked quantity, I input 2 Tornados. $2.69
Price on register showed did not match price charged.
I was charged $7.78
I called for the attendant, Ron. Showed him the price charged, asked him if that was correct. He stated "Did you pay for the items?" Yes
Then I can do nothing for you.""
It did not matter to Ron that the 2 devices came up with different totals.
The machine did not issue a receipt.
Ron walked away, I asked for the managers name, he mumbled something I could not understand and walked away a 2nd time.
While the cost was not an enormous amount the fact that their machines charge different prices should of been a concern to the attendant, apparently not.
I will advise our company drivers to use alternative locations and if they do stop here to make all purchases with a clerk only.
Poor customer service is getting to be the norm. read more