This is the larger cinema of the two in the shopping plaza. It's more affordable compared to the…read moreVIP Cinepolis, and they usually have the same movie selection. It's a great experience even for a regular cinema. I love how they have different flavors of popcorn. Last time I went, they had a cheesey mix flavor, regular butter flavor, and a chili flavor. There's also a small coffee shop in the theater next to the popcorn/snack sale area. Sometimes they even have a crepe stand that sells both sweet and savory crepes. It's usually between the popcorn sale area and the coffee shop. I know that Cinepolis has a few locations in California as well. I'll have to make a visit to see if they're as good as the ones in Mexico.

Went to TJ for some food & ended up walking around and watching Tornado here. The theater was big,…read moreiMax is always a louder experience so if you opt for that, be ready! Service was great. The chairs don't recline & the escalator down wasn't working. Those were my only negative points but aside from that, great experience! I also love that they have kids seats in the bathroom stalls, sometimes we need our toddlers to hold still lol

I love this movie theater and I go every time I'm in Tijuana. It's the second and smaller movie…read moretheater in Plaza Rio. It's located a bit further into the plaza whereas the regular Cinepolis is located right at the entrance. I think it's safe to say I've been here over 50 times. At one point in my life I used to watch a movie here twice every month. The workers are all so friendly and helpful. There's a nice lounge near the concession area that you can use if while you're waiting for your viewing room to open up. They have a menu that's exclusive to the VIP theatre. If you're running late and didn't have time to stop at the concession stand, you're able to order directly from your seat within the viewing room. It's usually pretty clean and I've never had a problem getting my tickets. The reclining chairs are comfortable, and while I rarely consume alcoholic beverages in movie theaters, I think it's great that they have the option for those that do. The crepes are my favorite snack. My favorite is blackberry jam with cream cheese.

We typically go to another Cinepolis VIP in Tijuana but today the movie we wanted to see wasn't…read moreplaying at our usual spot so we went to ViP at Plaza Rio. It's located inside the mall and there is ample parking at the mall parking lot. Upon walking up there was no one working the ticket counter but after a brief wait we were asked what movie we wanted to see and purchased our tickets. It looked as though they were a bit understaffed because the person at the ticket counter then had to run behind the snack counter to help another customer. They have comfortable chairs but it smelled a bit mildewy when we walked in the theater. It could have been because it was the first showing of the day and the air conditioning had been off. The smell went away pretty quickly and the sound and picture were great.

Came here on Sunday afternoon. It was very busy but there were many staff helping to get the movie…read moretickets. The staff were friendly an helpful. Bathrooms were very dirty though.

We come to TJ when there are events like the bi-annual art feat, vegan feast etc…read more IMAX is the bomb. The tickets prices are so reasonable compared to SD, so this place never disappoint us. This time we saw OCEAN- very informative! The seating are nice and recline back. There's nothing to complain about! It's right next for the culture center/ like in the heart of TJ!

The theater is very clean and the movie screen and sound was excellent. My wife and I enjoyed a…read moredate night watching a movie at Cinepolis. The price for tickets is great too and we will be returning soon enjoy another movie soon.

Pretty busy theater with long lines to buy snacks but they have a good variety of snacks. Buying…read moretickets was easy. Theater in general was ok.

I paid for my tickets online and it went through but they still didn't let me go see Spider-Man…read morewith my friends until this worker named Lydia helped me out and let me watch Spider-Man with my friends so any amc worker seeing this review please let Lydia get a raise.

Workers were super friendly. Popcorn was fresh and not stale. The recliners are actually a lot more…read morecomfortable than the Dolby ones.

The parking to this AMC is plentiful, and it's surrounded by so many places to eat, which makes it…read moreeasy to grab a bite before or after a movie. The Palm Promenade has been one of my favorite theaters because not only does it give it the 90's nostalgia vibe but also because of the specials they offer. If you go before a certain time, you can score discounted tickets, which is always a plus. The theater itself is a bit dated, hence the nostalgic feel, but I do love that it has a bar and the Dolby auditorium with comfortable leather reclining seats. The other auditoriums are your typical movie theater, but generally clean and well maintained by the staff. The customer service is good and the concession counter has a decent variety of options. Yes, it is a bit pricey but at least you can get free refills on your fountain drink.

The theater has a lot going for it--the reclining seats are comfortable, and the staff I interacted…read morewith were friendly and helpful. Unfortunately, the overall experience was impacted by the condition of the restrooms. The restrooms were dirty and had a strong smell of urine, which took away from an otherwise enjoyable visit. It's disappointing to see such a comfortable and well-designed theater fall short in an area that makes a big difference in the overall customer experience. Hopefully, more attention can be given to routine cleaning and restroom maintenance, as the current condition gives the impression that cleanliness is not receiving the same level of attention as the rest of the theater.