My friend got me tickets to see Spider-man: Brand New Day here as a birthday gift. Cinépolis has an impressive menu with everything from brunch food to quesadillas. I wasn't able to finish the yummy truffle fries I ordered because the portion was large enough to share with someone else. The kiwi lemonade was delicious and I didn't need a refill since the cup was very large. Service was good, the seats were comfortable, and I enjoyed the movie. read more

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I'm writing to share feedback regarding my experience to see The Devil Wears Prada 2. Unfortunately, several issues impacted our visit: One of the reclining seats was not functioning and would not recline. When I let our waitress know, she mentioned the seat was "supposed to be marked off," which was confusing since I purchased the tickets about a week in advance and there was no indication of an issue at the time. It was also pretty warm inside the movie theater. We purchased bottomless sodas, but after requesting a refill, we waited over 30 minutes and never received one. Even after following up, no refill came, and I ultimately had to leave the theater to go to the concession stand and causing me to miss part of the movie. Our food arrived halfway through the movie and was noticeably cold, as if it had been sitting out for a while. I've always enjoyed Cinépolis for the premium experience, which is why this visit was disappointing. Between the broken seat, lack of service follow‑through, and food quality issues, the overall experience did not meet expectations. read more

Cinépolis Luxury Cinemas - Cinema Near Me - Jupiter, Florida

I don't go to the movies very often, but when I do, I want the full luxury experience and Cinépolis Luxury Cinemas always delivers. The recliners are incredibly comfortable and fully adjustable, so fair warning: if you're watching a slow drama, you might drift off into dreamland. I personally stick to action, comedies, or anything upbeat just to stay awake in those comfy seats. Yes, tickets cost a bit more than a standard theater, but in my opinion, it's worth it. The theater is clean, well maintained, and offers an extensive menu with plenty of food options, sodas, plus alcoholic and non alcoholic drinks, along with classic popcorn, and candy. The temperature is always just right, and the service is great. A server comes by before the movie starts to take your order, and your food and drinks arrive once they're prepared. If you need a refill or anything else, just press the call button at your seat and someone will be right there. Another plus: there are bathrooms conveniently located , which makes it easy to run out quickly without missing too much of your movie (which I did in WICKED). They are also ADA compliant making it comfortable and accessible for everyone. If you're looking to make your movie experience feel a little more special, this is the place to go. read more

Loved it. We caught a 5pm show, bathrooms clean, seats clean. Good service. I ordered 2 of the spicy strawberry jalapeño margaritas. The first one was visually more appealing but both tasted good. For entree, I was debating the brisket burger or meat lovers pizza. After discussing it with the waiter, he recommended I go with the pizza. It did not disappoint, good amount of cheese, thin crust...tasty! For dessert, I was intrigued by the churro donut. BABBBBBYYYYY, SO.DAMN.GOOD! The donut was soft but had that crispiness that all good donuts should have. It's served with vanilla bean ice cream. 5 stars! I got so damn full. Movie theater was clean, we had great seats, big screen, sound was good. Good company...all in all good experience. read more

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Paid for "luxury" theater... not what I expected. Zero service. I had to order from the bar and have to go and get my food.

Been coming here for yearssss. Came recently to see Wicked and we sat on the side where you can order food. The seats were comfy and the movie was great, but we ordered one popcorn and it took about 30-40 minutes to come out. We were wondering if we'd ever get it lol. We got the truffle popcorn, which was really yummy. read more

Cinépolis Luxury Cinemas - Cinema Near Me - Jupiter, Florida

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I've been to Cinépolis Luxury Cinemas before, and my first experience was truly special, which is why this visit was such a letdown. I went in with high expectations, and unfortunately it felt like I went out of my way to receive the bare minimum of what a movie theater experience should be. I do want to note that the cashier was very kind and helpful, but the refreshment ordering and pickup process really dampened the evening. I was told my food would be ready in 25-35 minutes, which would've put it about 10 minutes into the movie. That was fine, I expected it to be ready within that window. I even gave extra grace. However, after waiting an additional 10 minutes at the counter, I was told there were no fries and I could either substitute nachos or wait another 5 minutes. By that point, I had already missed about 15 minutes of the movie. I chose to wait, but the 5 minutes turned into 10, and when I finally received my order, items were still missing. Another guest in my party went to pick up her food separately, and that took longer than expected because her food was cold when she received it. Overall, the experience just didn't match the level of service or quality I've previously had here, especially given the premium expectation Cinépolis sets. I hope this was an off night, but it was disappointing enough that it made the entire outing feel more stressful than enjoyable. read more

Just came from a 2:00 matinee. It had to be 40 degrees in there. Everyone was complaining. The ushers said if they turned the A/C up to a higher temperature it would break???? What a miserable experience!!! Close this place down. The women's room had a sewage leak and a horrible smell. If you were striving to create the worst, most expensive experience ever, you've succeeded! read more

Cinépolis Luxury Cinemas in Jupiter has some good points, but it honestly doesn't live up to the "luxury" name. The food is extremely overpriced, the line is very long, and service takes way too much time. The theater itself is nice, but not as luxurious as advertised. The auditoriums are in decent condition, though they could use a style upgrade. Overall: it's a decent theater, nothing more. I'm giving it two stars mainly because of the very overpriced food. What we paid for just one portion of chicken tenders would easily feed two people anywhere else. read more

I don't have a lot of positive feedback besides the fact that we enjoyed the movie and our company.... Oh and apparently I had enough points with cinépolis to get a free ticket, that was neat. But boy does that place need some attention... from the disgusting restrooms (notice the pic of the ladies-room door, imagine how it smelled in there) to the lack of employees and how the establishment even runs. You walk in, and don't have a clue where to go, but there is no one to ask. You go to the kiosk to scan your online ticket and it doesn't work, maybe it should say the online ticket was enough to get in... but it doesn't. Then you give up on that and try to get popcorn but the only area there is an employee and popcorn, you can't actually order from. So you go to the overworked bartender, taking care of the people bellied up at the bar, that you have to wait for to make them drinks (rightfully so), just to put in an order of popcorn, to then go back to the employee that makes the popcorn at the original counter (where they couldn't take our orders). Needless to say, the poor bartender had to repeat these wacky directions to almost every other guest because there is no one else around and no signage. They really should have rethought all of the money they put into this place and hired people to just run it. Also, be careful what tickets you buy, some theatre/seats do not recline. Soooo I will stick to the reasonable, clean, comfortable, well run theatre in Stuart! read more

Cinépolis Luxury Cinemas - Ghost town - Cinema Near Me - Jupiter, Florida

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A few seats are always broken making it harder to book tickets. Plus service is typically slow.

By far the dirtiest movie theatre I have ever been in. I don't think the men's bathroom has been cleaned in 6+ months judging by the level of grime on the toilets mirrors etc. who ever runs this theatre should be embarrassed. read more

charges ten dollars for a soda, nothing is under ten dollars basically, bathroom lights flicker, staff is unhelpful and lied about there not being a water fountain trying to make me buy water. popcorn over salted and stale. all around horrible experience read more

I've been coming to this movie theater for years, and this was by far the worst customer service I've ever experienced. I received free movie tickets through OneBlood. When I tried to redeem them, the employee was extremely unhelpful. Instead of explaining the process, she kept telling me I needed to do this and that without offering any real assistance. I was already at the theater, and then I was told I had to create a Fandango account and redeem the tickets online. After going through all of that, I found out the movie I planned to watch wasn't available through Fandango at that time. Instead of offering a solution, I was simply told that I couldn't watch the movie and should come back whenever it became available on Fandango. That was incredibly frustrating, especially since I was already at the theater ready to watch a movie. At that point, I decided to forget about the free tickets and just buy a regular ticket. The employee responded with an attitude, saying I could use the kiosk that was literally one step away from where I was standing. I told her I'd rather use the computer myself because I no longer wanted to deal with her. Even as I walked away, she continued talking in an unprofessional manner. Her behavior made me feel embarrassed and humiliated in front of other customers. What made the situation even worse was that the manager, Trent, didn't step in or make any effort to resolve the situation. He seemed completely unconcerned. I've visited this theater for years and have never been treated this way. The lack of professionalism, poor customer service, and failure of management to address the situation were extremely disappointing. I hope management takes customer service more seriously so no one else has to go through an experience like this. Lisa and Trent (Manager) Worst read more

This is my go to movie theater when I am in South Florida. We love the reclining lounge seats and the service that comes to you. I feel a little less gluttonous eating popcorn that is made with coconut oil. We have been three times and only had positive experiences at this location. We have ordered adult beverages, main food, and popcorn. We have not tried any of the desserts. The restrooms are conveniently located near each of the theater rooms. There is also a family restroom, which is helpful because my mom is in a wheelchair and needs assistance. The theater is clean, well lit, and worth the price. read more

Food? Nope. Customer service? Nonexistent. Seats? Uncomfortable and hard AF. This place has become an expensive joke. It used to be nice. Now...not so much. I would not recommend it, and we won't be back. They get one star because you can't leave ZERO stars. Seriously sucky. read more

Was in town trying to avoid the hurricane and decided since this place had a 3D showing of one of my favorite Tim Burton movies (Nightmare Before Christmas), I took my niece and was immediately underwhelmed by the lack of "luxury" as soon as we stepped in the door.... There are 2 sides for concessions....and a bar. Neither concession side were for ordering concessions, you actually had to order from the bar - where people are also in line (one line) ordering drinks... And you were to pick up items from one of the concession areas. On the side that was serving already ordered concessions, there was no display of candy so it wasn't until we were walking toward the theatre, passing the other concession area did we actually see they had candy (it wasn't on the menu, that I recall seeing, to order it either). We ordered popcorn and at $10.50 for a huge bag that 2 of us ate from and couldn't (nor shouldn't) finish.... we apparently at that price purchased all the popcorn for the entire day for all movie showings - also with only one size available, who needs/wants that much popcorn?? And what a waste. We also ordered the Bavarian pretzel sticks. That came with a mustard and a cheese. That was pretty darn good. The other good news was they gave us an actual decent sized cup of water (not a 2oz cup) and didn't have to charge for that! Most places give you a bottle for the amount it costs to purchase an entire flat (or 2). The carpet in the lobby was really gross! I'd think they could clean it every so often and it would "look" more "luxury".... Once in the theatre, seats weren't "luxury" in this particular theatre... if "luxury" is in the name of your business, shouldn't everything be "luxury" about it? For $13 for a 3D matinee, it was still a good price. But the movie was viewable both with and without the 3D glasses. I am not blaming the theatre for that actual production, but how Disney made it - but it barely had any 3D elements about it. But I love that movie, so I still enjoyed watching it again on the big screen. I understand there are other specific theaters that have better seats and other elements of "luxury" but I have no idea what that looks or feels like. I think you're supposed to also be able to order food from your seat, but I'm guessing by how the lobby and concession areas look and how they are run, it doesn't look like I'd want a full meal here. I wouldn't come here for any normal movie/showing... and since I can't comment on the actual theaters that have any "luxury" about them, I don't really see any reason to try. read more

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They should state what the rules of the theater room is, I shouldn't be arguing with people who are disrupting the experience I paid for, not to mentioned they cheated out on their new menu, it has become a money b*ow j*b but at least a BJ gets me satisfied the staff mamagemnt at this location makes me want to buy the location out and gut it. read more

Omg I had the best time here! I highly recommend coming during the week because it was so empty and relaxing. We did the regular experience but were able to bring food and cocktails to our seats which was great! The seats were super comfortable and the service was pretty good. It was a really nice venue and decorated very high end. read more

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There has no AC in the entire theater. Spoke to the manager and said he would turn it on but nothing ever happened. My question is, why would even have to turn it on if we're in the movie theater We were there for two hours. Sweated through the entire movie it was that hot. Highly do not recommend ever going back. read more

Great seats and that's about where it ends. Theatre screen is mediocre at best. Volume I found to be ridiculously loud but these days most people don't go to the theatre as often as they used to and the volume isn't so extreme at home. Bathrooms are filthy. Building and inside look dated nothing luxurious. The popcorn was which they brought out twice was inedible both times. First time way too salty and second time stale. Waste of money. I'd go for a movie but wouldn't order any food there. read more

It's sad. Growing up I loved going to the movies with my father. Now, I go with my wife and see the dirty floors. Going to the men's bathroom the urine on the floor, no rubber mats. It's the decline of cinema. You should take your shoes off when you enter your home otherwise you will have bacteria of a million others. It's revolting. Do you remember Sears ? Slow steady deterioration and it closed. I foresee that within a decade this place will also be gone. read more

Luxury???? Man this place is ghetto long line at the concession stands missed the whole intro of the movie because the poor folks working it were so overwhelmed. Popcorn machine & icee machine broken, so the boy had to keep running to the whole opposite side of the theater to the back to fill a bowl up to replenish the popcorn. Cold popcorn... then someone else was sitting in our seats and remember.. we're walking in here mid intro so thank God there were a pair of other seats right at the aisle that we claimed i guess. Ugh they said luxury but the seats were so uncomfortable. Never again i tell you lol read more

Walking in the A/C was hot and stale air. The carpet was extremely dirty and the place smelled. As I went into Ladies room there was a dead palmetto bug at entry. The restroom was dirty, toilets don't flush, paper towel machine was hanging by one nail. The faucet didn't work. There are no stars to give. But I had to give one star in order to post. I won't be coming back. read more

Horrible!! Computer ordering does not work!! After 4 tries we gave up. Not interested in purchasing alcohol drinks or popcorn. NO ONE around.to assist & they don't care!! Pitiful!! read more

Unhappy with how ill prepared they were for the premier of avatar. Ordered food and it took over 40 minutes. They had 1 person working concession who was running around like crazy trying to make everyone happy. Totally not his fault but it stinks that they did not try to make any accommodations what so ever. When I asked for a refund they had me waiting for a manager. I was already missing the movie so it really upset me. Just awful. read more

Saw a movie here with my wife and it was a really bad experience. They delivered the food an hour into the movie (it's only a 90 minute movie) and they didn't deliver our beers until well after that. Don't advertise that you do food and drink service if you can't handle it. There was also trash all over the lobby and the tables were sticky. The bummer is I'd been hearing great things forever about this place from my wife, and she finally went back with me after a few years and agreed it wasn't at all what she remembered. Not worth the expensive "luxury" tickets. Won't be going back. Also the original seat I booked was fully obstructed by the railing so we had to move. read more

I mean the service just makes everything way more complicated I waited 20 minutes to get a bag of popcorn. actually insane. You would think cineapolis is supposed to be luxury dining?! read more

Good food, prices high but expected, movie was great. Enjoyed the reclining seats. I had one decent issue, however, that I felt was a bit disingenuous from a business standpoint. I went to a night showing and wanted a drink and popcorn with refills. So I bought that. On my first refill I was told I can't have a refill because the concessions were closed. There was no warning or anything when I purchased the item. So basically, I bought a single use item for the price of an unlimited refill item. Effectively, this place scams for money and puts the blame on you for not knowing their scam policy. I know the difference is about $5, but it's not about the money. You can't just scam people. Scummy behavior for sure. I used to view this as a luxury cinema but none of the other local theaters participate in this behavior. read more

Cinepolis Luxury Cinemas in Jupiter is a luxury way to watch your favorite movie. The theater is large and very nice and clean. The theater seating is super luxury but the seats don't recline like other theaters. There is a large bar inside where you can have a cocktail or a glass of wine before the movie. There is also plenty of food choices in addition to the popcorn and candy that they will bring to your seat. Parking is plenty as it is located in a shopping center. read more

Cinépolis Luxury Cinemas - ROSARIO S. CASSATA AT CINEPOLIS LUXURY CINEMAS IN JUPITER FLORIDA. - Cinema Near Me - Jupiter, Florida

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DO NOT waste your time!!!!! This is by far the worst movie theater I've ever been to. It doesn't even fit in Jupiter... the customer service was completely lazy,slow, and under staffed for a Friday night. Just go to Ipic!!!! read more

came here looking for a great lobster roll, they downgraded their menu and no longer have it. not to mention there was a man coughing through the whole movie nearly making it impossible to hear and management did not care read more

For $20 a seat, this is what you get... nasty leftover food in between the seats, and broken torn recliners. Also, the bathrooms where falling apart as well, soap dispensers falling off the wall and don't work and same with the paper towel dispensers. I was honestly shocked by the lack of "luxury" the offer. Totally not worth $20 a seat!!! I have to say, this is unacceptable, especially for the area they are located. The plus was we ordered a kids pizza and the chicken avocado BLT, the food was good, service was good. Will not be returning unless they decide to do some fixing up or upgrades. read more

Cinépolis Luxury Cinemas - Garbage between the 2 seats - Cinema Near Me - Jupiter, Florida

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This place is a flippin dump! They should be ashamed of charging $22 for a movie ticket. There is nothing luxurious here. It feels sad when you walk in and everything appears to be falling apart. Stains on the carpet. Scuff marks on the wall. My recliner was broken. There was also a tear in the movie screen. Once I saw it that is all I could see! Frustrating! The girls serving drinks and food seemed very nice, but otherwise this place is a big nope. read more

We love Cinepolis. Had our first date here and many more together over the years. It's fun to go to with family or friends, too. The bar area is nice to enjoy a drink and munch on something before or after a movie. The seats on both sides are comfy. We've found some favorites on the menu. read more

I love this theater!! It is an experience, not just a place to watch a movie. I also found out they offer reward points! I signed up. I love their snackage and drinks. You sit at your seat, press a button, and theater staff magically appear and shower you with food and drinks! Some of the seats are more worn than others. Def a fun place to go! read more

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This theatre is near my home, so my go-to for movies. I went recently to binge all 3 parts to The Chosen, Last Supper. The Theatre itself could use an update, to be honest. But is serviceable. I have hearing issues, and asked for their closed captioning device. It was a strange contraption to say the least... a viewer on a long bendable pipe that is supposed to fit in a cup holder, I guess--but it didn't. It didn't matter though because I couldn't get it to connect to the movie. I probably spent the first 30 minutes trying to make the thing work, missing the start of the movie which of course, is not the way to begin the movie experience. Other issues: this movie was not on the "luxury side" which means no recliners, restaurant or bar service. I ordered tickets online and no mention of this fact. So I was disappointed thinking it would be awesome to watch 3 movies back to back in a recliner. The chair didn't recline at all. Just glided a tiny bit back and forward. Lastly, online it said part 3 would be showing that same day. The ticket person said not until Sunday.... but now I see online that one showing only for today (Wednesday) and none on Sunday. (??) read more

The entire experience at Cinepolis was excellent. The lobby is well lit and spacious, with comfortable seating. The bar was convenient, and service was friendly and prompt. Ordering from our seats in the theatre was a simple process, and our server, Joey, was terrific. There were plenty of menu choices. My burger was flavorful, and the toppings tasty. The truffle tater tots surprising: crips and light. Having our drinks refilled was a real plus. The seats were comfortable and the controls easy to operate. I only wish that at least one of the theaters had IMAX technology. Otherwise, an excellent experience. We'll be back! read more

I have come a few times and enjoy myself. The popcorn was fine though I didn't get a refill because I had my fill. The bar drink was good. And the theater wince and clean. Will be back. read more

Great place to watch a movie & the seats recline. You can also have a drink & a nice meal. Place is very clean & comfortable .. so relax, recline & enjoy!! read more