I recently went to this theatre for a late showing and accidentally left my sweater behind. It was a nearly empty theatre, and I was in the very back row, so realistically only the staff could have seen it. I realized my mistake as soon as I got home (just past midnight) and immediately called, leaving my name, number, and a full description of the sweater in their voicemail.
The next day, I went back in person to look for it and speak with someone, but the sweater had completely disappeared. What's especially frustrating is that this was the last show of the night, so there weren't many people left, and I called right after leaving -- it really should have been easy to recover.
To make matters worse, one of the employees working that night (Isabella Ghattas) has personal issues with me from the past, and she made my friend and me feel extremely uncomfortable with dirty looks all evening. I strongly suspect she took the sweater as some kind of petty revenge. I explained all of this to the manager, asked them to look into it, and even suggested checking the cameras. They did absolutely nothing.
This sweater wasn't even mine -- it was a meaningful gift from someone very important to me. Losing it over personal drama from an employee is incredibly unfair and shockingly unprofessional. I felt completely dismissed by the management and very unwelcome as a customer.
I wouldn't recommend this theatre to anyone who expects even the most basic level of honesty, professionalism, or customer service. read more