Not horrible but not great. Definitely not my first choice. The service is mediocre and the food is OK, as far as movie theatre food goes.
I tried to use the self-serve kiosk to pay for our tickets and buy concessions, but the movie time we wanted wasn't showing up. I thought for a moment that maybe it was sold out, so we stood in line at the counter. Turns out the movie wasn't sold out. It just wasn't showing up on the kiosk, for no apparent reason.
At the concession stand, I ordered the kids combo for my son and was told it came with popcorn, a small treat and drink. I assumed we'd have a choice in what the treat was since you do with the adult combos, but it wasn't until after I paid that I was told there was no choice in the small treat, so we were stuck with M&M's... and at that point we were asked if my child had a peanut allergy... a little too late to be asking that question, in my opinion, if that was the only treat available.
They really should have more drink options for kids, unless they want people to start bringing in their own. Not all kids like high-sugar fake juice and pop. My son doesn't like anything other than apple juice, water or milk, but he was stuck with having to choose between a slushie and strawberry or orange Fruitopia. I suppose he could have had water instead but I'd already promised him juice (since I didn't think it would be that big of an issue) and considering what they charge for the combo I would have felt ripped off just getting water.
When I asked if he could try just a small sip of the Fruitopia to see if he'd be OK with it before giving him a whole cup full, the staff member was hesitant and about to say no, until another staff member told them to give us a courtesy cup.
I ordered a coffee for myself and had to wait a few minutes for it to be brewed. When I went to put in cream and sugar at the condiment stand, all they had was a sugar substitute. I had to go back to the counter to request regular sugar.
After getting our food, I asked if they had hand sanitizers on the walls anywhere near the theatres so that we wouldn't have to carry our food and walk all the way back to the washrooms just to wash our hands before eating. I was informed that there were plenty of them near the theatres. How convenient, I thought. But when I asked the person who took our tickets where exactly I could find one, they said that while they were everywhere, none of them actually had any sanitizer in them at all for the last two weeks. When I asked if there was someone who could attend to that, they responded by saying no, because they didn't have any sanitizer in stock to fill them with. Really, for two weeks? What's the point in having them installed if you have no intention of keeping them filled? This meant we had to carry all our food and drinks to a different level of the coliseum to get to the washroom, far from where our theatre was, just to get our hands clean before eating (maybe this wouldn't bother some people, but when you're pregnant, have a young child with you and you've just touched a bunch of money in the middle of flu season, it may matter to you).
All of these little mix ups and delays added up to taking over 20 minutes of our time and we were late getting to our seats... and not because of long line-ups, as there weren't any. This meant we didn't have a choice in where we sat, so our seats were horrible.
If you're going to use this theatre with children, bring your own drinks and sanitizer and plan to arrive an hour early if you want to make the movie on time and have your pick of seats. read more