Izzy, at Marcus Theaters is AMAZING, and I'll tell you why…read more..
My husband and son had their "Guys Movie Day" today, and had a blast!! However, even though I reminded him a million times to use the app when buying food, concessions, etc., so that we get our Marcus account points, (especially since we are going on date night to see Superman next weekend), he forgot! didn't even ask about points or had them look up my number.
Not only did he forget, they went to 2, count em' 2 movies, got Popcorn, a slushie, and Skittles, all before the Smurf's movie. And then, before How to Train your Dragon, ordered a Kid's Cheeseburger meal, Cheeseburger meal, and drink(FYI, the Burgers and tenders are BOMB, actually all their food has been good)!! He forgot to give them the account information, so...He earned NO points, .
And I'm ALL About Points!
So I called the theatre (at 5pm on a Saturday no less, so it was busy!) and luckily Izzy answered the phone and was BEYOND helpful! She listened, was knowledgeable and kind, and then went to ask her manager for the best way to get the points added onto my account since my husband decided to throw away the receipts. Lol.
Izzy went above and beyond, and her customer service level is truly appreciated! She is an asset to the company!! Point, Blank, Period!
As info, we'd never heard of Marcus Theaters before since we are from out of state. We moved to Woodstock, GA from Missouri 2 years ago and are happy to have found this hidden gem! We've always enjoyed our experience with Marcus Theaters at the Roswell (Woodstock) location! But Izzy made it that much more enjoyable!!