I will admit that I was nervous to see a doctor, since I haven't been to a primary care physician…read morein at least 5 years. However, I couldn't be happier with the amazing staff at Family Care Centers and with Dr. Lee! I appreciated how patient and caring Dr. Lee was. She took the time to explain the "why" behind her next-steps to diagnosing my symptoms, and what approach would follow thereafter. She was very thorough and didn't jump to conclusions, and truly made me feel heard. I highly recommend Dr. Lee.

They were professional, friendly and courteous. Dr Wong listened to my concerns and made…read morerecommendations for all of them and we developed an agreed treatment plan. She gave me detailed home instructions. I left knowing I was in good hands.

This is one of the worst front office staff ever. They tried to tell me if I speak/ask questions…read moreto the doctor when I have my FREE once a year check-up, that I automatically get billed for it. So, no questions. Ever since I went to this office, it is about how they get paid. Just to let you know, my co-pay is $25 and it does not matter to me the cost of the service, but it does matter how I get treated for the cost of service. So, I learned quickly that when I go to this office, I pay upfront and ask if there are any outstanding or extra charges to pay for. I will always pay in advance!! Well, months later, I get a bill in the mail stating I did not pay for my $25 office visit. Upon looking at the date in question, I investigated my bank statement, I saw that I had indeed paid. I copied the payment from my bank statement, and also a copy from the bill. Faxed it to them to let them know I paid in full as I always do. Well, I receive a call later, stating that the dates they had were wrong. It was another date they had in mind. When I questioned that date and validated it with payment, they came up with another date. This office is about money, not the quality of care. If you are ok with that, then this is the office for you. I would rather go to an office that CARES about the patient FIRST, the quality of care, then the billing.

I don't think I've ever left a review on Yelp for a practice...but this center is worth it…read more After transitioning from Kaiser Permanente a few years ago, I needed to find a new PCP in Irvine. I've been under the care of Dr. Buten. I appreciate his efficiency, but also his time to care about my health and goals. I feel like he strikes a great balance with not spending forever at the doctors office, but also gets the job done. I've primarily only visited with him, so can't speak for the PA staff, but think his care is great. He is also very responsive on the portal, which is much easier than calling--love that feature! All of the staff are courteous and nice when I've had to come in. It's somewhat easy to get an appointment within the week or so. Office is clean and organized. Usually don't have to go too often, but glad I've found a place that is comfortable for me to go to!

I think it's time to switch Provider. I've been going to Dr Bunten for at least the last 7 years…read morebut this was the first time I tried to see him since they became Memorial Care. When I tried to make an appointment it would have been 3 weeks before he had time available. I told them all I needed was to renew my prescriptions. So they told me Alison the PA could help me with that. At least she was able to see me within 5 days. And it didn't start well with her but it ended well. First of all, the chart that she reviewed before seeing me wasn't mine but she corrected it. Second, with the new Memorial Care system, some of my information was missing so I had to let her know how much MG some of my medication was...annoying. What I like about Alison was she was very thorough. She had requested all my lab test and one blood test that was the latest in testing for cancer. Today, I got my results back from Quest (which took 2 weeks), let's see if they follow up on my results. I guess no news is good news. If no one follows up I will definitely switch providers. In the meantime, I'll go on Quest website and see if I can figure it out.

She really listens to her patients and follows up on tests, etc. Her appointments are on the long…read moreside but that is because she only sees 5-6 patients a day. Under her care I feel healthier and cared for.

Dr. Ahsan "is not a 15 minute doctor visit " She takes her…read moretime to get to know you and your medical past. I totally recommend Dr Ahsan. Yes, you will wait a little long -on visit totallyworth the care.

I really love having Dr. Jan as my doctor. She is kind and listens to your concerns. She takes the…read moretime to help you with the reasons you came in. Her nurse is so nice and very compassionate. The front desk staff is great too! I highly recommend Dr. Jan. She's the best!!

Dr. Jan is the best primary care physician I've seen. She listens, asks the right follow up…read morequestions, has great bedside manner, and is a brilliant clinician. After living with a medical mystery for 14 years, I finally have a proper diagnosis and treatment thanks to Dr. Jan. She gets booked quickly, so you need to schedule appointments well in advance.

Dr. Mai is the best. You get her undivided attention when you see her, and she knows EVERYTHING (or…read moreso it seems). She listens and she's willing to work with you on whatever is bothering you, whatever you're worrying about. And if something is not a big deal, or is a waste of your time/money, she'll say so. She also knows who the best specialists are and you can be confident about her referrals. Yes, you pay an annual concierge fee to be her patient, but I think it's worth it. Also, after reading a couple reviews here, I want to say that yes, I have had to sit in in her waiting room for a while before, but not since she went concierge a couple years ago. And Dr. Mai has a sense of humor. So I can see being deathly sick with the flu and thinking it's NOT funny (or even OK) when your doctor says something like "join the club." But honestly I think it's a matter of humor and personality. She is not a jerk. I actually take comfort (and have a laugh) when I think I'm dying and someone tells me I've got some common illness, just like everyone else, and that I will survive.

I recently switched my health insurance and decided to designate Ann Mai as my primary physician…read morebased on the great yelp reviews. I was not disappointed! I made an appointment and had to wait 3 months for my first visit, but I wasn't in a hurry so I didn't mind. When I went in I discovered that Dr. Mai had closed herself off to any new patients for the next two years. Apparently, I made my appointment shortly before she stopped taking patients - whew. I waited about 20 minutes in the waiting room, they called me in, then I waited another 15 minutes before I got to see Dr. Mai. One reason why Dr. Mai decided to stop taking patients for the time being is precisely because she wanted to give more quality of care to her current patients. I can appreciate that. She walked in and she was SO YOUNG I was caught off guard! But she already has two teenage kids. I found out that she graduated med school at the age of 22 and had her kids at 24 while she was finishing up residency. Ask her to tell you her story, it's crazy! She's the sweetest person too. Anyway, while I was with her I felt completely cared for. She was very attentive and I never felt rushed... she really gave me her 100%. She does a lot of things online and is super tech savvy too, so you can pretty much ask her anything through the internet and she'll respond within 24 hours.

Farewell Message To The Best Doctor…read more Dear Dr. Rezaei Mahsa, It is with deep gratitude and sadness that I write this farewell message. You have been an incredible doctor--not just to me, but to my entire family. Your patience in answering all our questions, your prompt communication through MyChart at MemorialCare, and your thoughtful updates on lab results always gave us peace of mind. Most importantly, I am a cancer survivor today because of your attentive care. Your expertise and dedication in referring me to the best doctors, surgeons, and specialists made all the difference. You didn't just treat me; you guided me through one of the most challenging times of my life. Though we are saddened to hear you are no longer affiliated with MemorialCare, we are certain our paths will cross again in the future. Until then, please know how much we appreciate everything you've done for us. Thank you, from the bottom of our hearts. We wish you and your family all the best in your next chapter. With warmest regards, Leon Le & Family

First time patient. Upon arrival it felt like a clinic or ER…read more Nurse came out while I was filling out paperwork to inform me the doctor is running 1-2 hours behind and can't see me today. Completely unprofessional. Do not recommend this practice.

I truly don't even know where to begin, but I am beyond disappointed and utterly shocked with this…read moreoffice. There was absolutely no compassion and zero accountability from Dr. Afrasiabi. What started as a small bump on my father's skin -- which he specifically expressed concern about -- was brushed off by Dr. Afrasiabi as "possibly an infected pimple." We trusted her professional judgment, and that was a mistake. That so-called "pimple" turned out to be a fast-growing aggressive cancerous tumor. We just spent 12 hours in the hospital between radiology scans and a three-hour surgery to remove the tumor. When we returned to this office last week, Dr. Afrasiabi didn't apologize, didn't show empathy, and didn't take any responsibility for the misdiagnosis. She acted as if getting cancer was no big deal. And mind you all 3 devices of EKG were broken the day of our visit, which needed to be done urgently to get clearance for his operation today on 12/3/25. The lack of compassion was shocking. No patient -- especially someone facing a cancer diagnosis -- should ever be treated this way. I am deeply disappointed that someone like this Dr. Afrasiabi is allowed to care for patients. This may have been prevented months ago if the doctor had listened to my father's concerns and taken his symptoms seriously. But now we are forced to spend the next week anxiously waiting for biopsy results, praying the cancer hasn't spread and hoping for the best possible news. If you're looking for a doctor who listens, shows empathy, and takes concerns seriously, I strongly suggest looking elsewhere.

I had an excellent Botox experience with Dr. Afrasiabi. My goal was to reduce some fine lines…read morewithout losing my ability to express myself. Dr. Afrasiabi was fantastic--she was clear, professional, and had a very gentle technique. The results are perfect: my skin looks smoother and more youthful, but completely natural. The entire staff was friendly and the office was pristine. I'm so happy with the outcome and will definitely be back!