Incredibly kind staff, they fixed my nose pads on the spot after they had broken off, and genuinely…read morewanted to help. Thanks so much!

Friendly and professional staff. Accurately measured distances for progressive lenses in one shot…read more Glasses were ready and perfect within 3 weeks. And it was fairly inexpensive!

Came in to fix my daughter's bent glasses and was greeted by Luis who really went above and beyond…read moretrying to fix the frame. After 10 minutes he came out with a near perfect adjustment and did not want to charge us for the service. Thank you!

I left this place feeling embarrassed and disappointed. The overall experience was nothing like the…read morecare I had received here before the ownership changed. I went in for a contact lens fitting because my current lenses weren't fitting properly. I explained that to the doctor at the beginning of my appointment, so he knew exactly why I was there. After the exam, he gave me one trial box in the prescribed power and said it was the only box he had. That's only about two days of wear. I told him I didn't think that was enough time to know if the lenses fit well. Instead of giving me more of the same prescription, he gave me one trial box in a lower power. That also only lasts about two days, and one pair has to be saved for my follow-up visit. So in reality, I only had about one day to try each prescription. I even joked that maybe I should wear both prescriptions at the same time. He said some people do that and told me to give it a try. But I came in because my contact lenses weren't fitting properly. One day simply isn't enough to know whether a contact lens fits properly. The doctor seemed busy, so I asked the front desk if I could get just two more days of trial lenses in one of the prescriptions so I could properly evaluate the fit. The woman at the front desk said she would check. Before she even had a chance, another employee walked by and, without stopping to understand my situation, loudly said they don't give out lenses just because someone asks. She kept repeating, "You need to wear those when you come back for your follow-up." She never asked how many trial lenses I had received or what the doctor had recommended. She didn't ask me a single question before making a judgment. I came in seeking help with a contact lens fitting, but instead of trying to understand my situation, she dismissed my concern without ever speaking to me. After that, I saw her walk into the back office and begin talking with the owner while looking in my direction through the glass wall. I could hear her mention that I was asking for more lenses. I don't know what else was said, but it made me feel even more uncomfortable and judged. I asked if I could speak with the doctor again, but I was told he was busy. I then asked for a copy of my contact lens prescription. They said they would email it to me, but instead I received a link to create a patient portal account. When I opened the link, all I got was an error message that said, {"message": "URL not found"}. I tried the link in both Chrome and Safari, but neither worked. When I called the office, I was told they couldn't email my prescription and that I would have to drive back to the place to pick it up in person. I paid $299 for the exam. Patients have the right to receive a copy of their contact lens prescription. A broken portal link and another trip across town is not a reasonable way to provide it. After my visit, I learned that the practice has new owners. I also noticed several recent reviews from other patients saying the service had changed after the ownership change. I honestly wish I had read those reviews before making my appointment because my experience was very similar. If you're considering this place, I encourage you to read the recent reviews first. Unfortunately, based on my experience, I can't recommend this practice, and I won't be back. Overall, I've had a much better experience with Costco Optometry.

Dr. Helen is great. We've been going to her for 6 years now with our children. We always get…read moregreat results and the kids have fun too.

I don't understand these people. This is just beyond me…read more Over the years, we have bought numerous pairs of glasses for my son and myself here. We have given them business well in excess of $10,000. Now my son needed to get prescription safety glasses - this shop doesn't carry them so you have to order them online. Yesterday, he stopped by to measure his inter-pupil distance (IPD) ... and they refused ?!? Today, I texted them twice to ask for the IPD number they have measured when we last bought glasses from them ... and they simply ignored me. This is unbelievable. I will surely take my business elsewhere next time, and you should too.

Very organized and professional service by all staff. They were thoughtful and provided quick…read moreservice.

I visited Golden Vision Optometry in April and had a highly concerning experience. I strongly…read moreadvise people to avoid this clinic, as the entire operation felt unqualified and shady. During my exam, Dr. Pearl Shih, OD alarmed me by suggesting I might have glaucoma and pushed for further testing. This left me incredibly nervous and confused, especially since I get regular eye exams and have absolutely no family history of this serious condition. To make matters worse, Dr. Shih wrote me a new prescription for glasses. When I asked for my physical prescription, the older gentleman assisting me seemed a bit put off that I was taking it to buy glasses elsewhere rather than purchasing them directly from the clinic. I purchased a new pair elsewhere using their prescription, but upon receiving them, I couldn't see clearly far away or up close. The prescription was completely wrong, and I was forced to fall back on my old glasses. Because of these red flags, I canceled my follow-up appointment at Golden Vision and booked an appointment with a medical ophthalmologist instead. My new ophthalmologist requested the exam results from Golden Vision to review the glaucoma claim. However, when I contacted the clinic, that exact same gentleman flat-out refused to provide my medical records to me. Thankfully, the new exam results with my ophthalmologist confirmed that I do not have glaucoma. Between the grossly incorrect prescription, the unnecessary alarm over an incorrect diagnosis, the unprofessional demeanor regarding my glasses purchase, and the refusal to release my medical records to another doctor, my trust in this practice is zero. Save yourself the stress, money, and risk to your eye health--go somewhere else.

My family and I went to see Dr. Kosakura for eye exams and new prescriptions for both contacts and…read moreglasses. He was extremely friendly and caring with us. He provided a detail examination for with of us and explained each procedure with helpful recommendations on our eye care. For me, he did a diabetic eye exam and dilated my eyes to make sure I didn't have any issues from diabetes. He also photographed my eye vessels to make sure things were in order. Luckily, everything was fine. My family and I walked out of there with new contact lenses, glasses and an optometrist that we can trust and will be back to see on a yearly basis. I highly recommend Dr. Kosakura.

Very competent and helpful staff. Good selection of frames…read more Dr. Ko Sakura was very professional and very thorough in his exam.

I've been coming to this vision center for about 35 years (first with Dr. Choy, and now Dr. Joo)…read more Dr. Joo is an exceptional optometrist. She is incredibly thorough, kind, intelligent, and patient. She answered all my questions carefully and clearly, and spent time to get my prescription as accurate as possible. I was very impressed with the care I received from Dr. Joo.

Bumping my review up to 5 stars! I think the long wait time thing was more like a one off…read moreexperience and I went for a few more check ups which very quick. Eye exams are thorough and the doctors are caring. The front desk team follows up very prompty and is super on top of things.

Got my new pair of glasses. Some Ziess brand w/Nike frame, with anti glare and automatic shade in…read morethe sun and anti scratch and progressive lens and I also buy my Sunglasses there too with prescription. Been coming here for a while. Dr. Wun and her staff Natalia were excellent. I was very impressed with Natalia and her product knowledge. She was professional in her assistance and very knowledgeable how your insurance works and what lens are free and which ones are not and which frame is covered and which one is not. Very satisfied to see a Latina working with the Asian community in Cupertino. Me and my daughter & wife are satisfied customers and would recommend to anybody in need of glasses or contacts. Including those in need of progressive type of lenses.

I cannot recommend this clinic. The combination of unprofessional conduct, inadequate medical…read moredocumentation, and questionable hygiene made for a very negative experience.

NEVER GO. 1. it's very unprofessional, when I pick my…read moreglasses, they just hand me off the glasses, without a box or something until I remind. 2. the nose pads are broken after 4-5 months, I went to the store for a replacement, they told me I will pay extra fee next time for that???? as far as I know, it's free to replace in other stores even if you didn't purchase any from it. 3. I feel not respected...

Both the doctor and front desk women have rude attitude, and their comments often times offensive…read more They are so impatient even if you are paying big for bare minimum time of their service. I'm surprised people still going there, they have poor service and things they sell have poor qualities. Go there only if you have too much $$$ to spend and you are prepared to spend money to buy anger!

I just got the best glasses I've had in years, I'm so happy! I thought I'd save a buck at Sears…read morelast time, what a disaster, I had to go back three times for them to get the lenses right, and they never did, which lead to neck pains and general irritation. Dr. Chow took extra time to work with me to get my somewhat tricky requirements exactly right, she's patient and really knows her stuff. Her excellent staff, who were really friendly and knowledgable, took all the time I needed to find the perfect frames. When the glasses were ready, the lenses were perfect - the first time - and I like the frames more every day! It's been a long time since I've been this pleased with my glasses!

One of the arms for my eyeglasses got unscrewed and I was looking for some place close to home…read morescrew it back for me, I had the screw as well. The first place I went to was happy to do it, their optometrist was at lunch so I went to Cupertino Family Eye Care since they were close by. The place is in a strip mall with plenty of parking. I was able to park in the 15 minute parking right in front of the place. I walked in and asked if they can screw the arm back in and I was told that they will only help if I was a patent of theirs!!! It would have taken less than 30 seconds to help and they would have provided great customer service even if I was not currently a customer of theirs. I was in fact looking for a new optometrist and would probably have picked them because of how accommodating they were and they are near my house but that does not matter since I would never use them nor recommend them based on this experience. It's not even that they were busy or short staffed, there were no customers (not surprised) and they were several staff milling around. I went to Vista Eye Care and they did this for me in under a minute and refused payment. That is customer service!!