Well, when I arrived, I was greeting by an exceedingly charming receptionist who made me feel very…read morewelcome. I met with the optometrist, and he provided entirely adequate care and answered my questions to my satisfaction. The glasses technician who helped check me out was gregarious and helpful.
Then... my glasses arrived...
I receive a text: "come get them" it says. Excited over my new eyewear, I rushed over. Upon arrival, I was greeted by the same, friendly receptionist. GREAT! But, oh, how the tables turned. The technician assisting me in obtaining my new glasses appears somewhat puzzled after checking their cabinets for my new specs. "Are you sure you aren't picking up your wife's glasses?" she asked. Remembering that my wife does not, and has never, worn glasses, I reply, "No." For the next ten minutes, I am repeatedly asked this question as the technician made not fewer than a half dozen trips to the cabinet.
"Are you sure you got a text?" she asks, with growing irritation that I will not just take the glasses. "Pretty sure," I say, showing her my phone.
Finally, she relents and admits they do not have the glasses after looking at the purchase order, and the cabinet, two more times. She then uncovers a receipt for my prescription from the delivery company.
Nevertheless, I am then told that I am mistaken and that the text does not actually mean that my glasses have arrived. "Pray, tell," I enquire, "how that may be?" Changing strategies, she then informs me that they estimate 7-10 days for delivery and, because it is only day 5, she has no obligation to have my glasses for me. Her irritation with me is now palpable, and her colleagues appear uncomfortable.
Deciding that my time was better spent not talking to this lady, I relent and mumble something about coming back in a few days. But wait! From the corner of my ear, I hear another frazzled customer who had just walked in. She informs the receptionist that the glasses she received were not hers! From there, the confusion abated: they had given her my glasses. I received my eyewear and left.
Had I not been gas-lit and lied to, this would be a 4-star review. Had I received an apology of any sort, this would be a 3-star review. Instead, I received sullen glares from someone who was none too happy with the resolution. 2-stars.
