My clothes are always ready on time, they take care of the stains with no problem, & I receive the consistency in quality, which is the most important thing to me. Plus, being a family-owned company, I like knowing that my money is going directly back into the community versus some corporation or large chain that cares more about their bottomline than the city I live in. I recommend this cleaners 100%. If there is ever a problem, they fix it, and that's what I judge a company by. It's not the mistake that's made, but rather the method in which they choose to address rectify an issue (or even a perceived issue - there's just no pleasing some people). Seeing how they've treated others (I've never had an issue, personally), I have full confidence that if something is wrong, it's going to be take care of the right way & by ownership directly. Also, one thing I've learned with cleaners is you get what you pay for. Don't waste your time or money bargain shopping for a cleaners. I learned that this lesson the hard way. Fortunately, Cinch's prices are more than reasonable - especially considering the value. read more

Commented on the Justin one. Messed up my pants and couldn't get in contact with manager.

The fact that they have a drive thru for both drop offs and pick ups makes life so much easier. And they are usually done within same day or next! Love this place! read more

Cinch Cleaners - Laundry Services Near Me - Keller, Texas

Lost my pants. Gave them to another customer. Charged me 16.00 for just them. Made no effort to recover them u til I made multiple calls. Maybe the worst dry cleaning experience I've ever had. Trust the reviews. read more

Never again. They completely lied about pricing. I stopped in and asked how much for Mens business shirts to be LAUNDERED, not dry-cleaned. The lady said $2.50 for laundered shirts w/ starch. I got my items home, looked at the tag on them and saw I was charged $3.75 each!? I called, asked to speak to the owner. She said they were actually $3.38 to $3.75 depending on the SIZE for laundry, and started at $6.60 (!) for dry-cleaning. She basically didnt give a ****. I don't mind paying a fair price, but that is a total gouge, rip-off and LIE. Never, ever again. read more

Cinch Cleaners - Laundry Services Near Me - Keller, Texas

Poor standard of service. Very. I went to the Southlake location to drop off clothes at 5:30p and the location has a sign on the door saying it's closed at 3pm daily until they hire help. In any line of work but more so as a business owner, a supervisor, manager or owner is there in the absence of staff getting their hands dirty and getting a job done. No flexibility in scheduling even to offer later hours on alternate days for those of who have schedules that cannot accommodate Cinch's schedule. Due to this I visit the Keller location and then stand inside waiting for someone to hear me calling out "hello." Bless the poor woman's heart that helped me but again someone should be there to help and be present. I have to touch up the collars of our shirts every time I pick them up so I'm tired of paying full price for something I have to turn around and work on again when I get home or when I'm getting ready for work. The convenience of a dry cleaner is an inconvenience for me every time. I'll be taking my business elsewhere and I'm sure this will not phase management since they don't seem to have a presence any time I've been in. Go to Bibbentuckers or Segals. read more

I have been a long time customer of Cinch Cleaners. Last year they lost a belt to a dress I had. I was told they would look for it. I understand things happen and was able to find another belt I could use. I sent photos and description but they were never able to find the belt. About 6 months ago I dropped off a bag of dry cleaning and a pair of black pants went missing. I was told " I am sorry we dont have them, I will call the Keller location and see if they find it", my pants were never found. Again, understanding this post covid job market, I continued to use Cinch. We drop off clothes and/ or comforters every 2 weeks or so. I alternate between 2 comforters every month, I picked up my comforter in early may, and dropped the other one off, I went to pick it up and was told my comforter I dropped off was not ready. I went back a week later and was told by the The manager ( I believe his name is Jacob), that I never dropped one off and this was the second time I "claimed they lost something", I said its not a claim and you know I alternate comforters, he said " I remembered that but they didn't have it". He said he will "look at the video and call the Keller store to see if they have it". I have never heard back. It is now July and I called to follow up, the woman who I spoke with said she would call keller to see if they have it because "sometimes the tags they pin on the bag falls off", I reminded her that "Jacob" had already done that and asked what my options were. She put me on hold and never came back. I have never been given a claim check and I would highly reccomend not using this service. They are great until they misplace items them they claim no responsibility! read more

I used Cinch dry cleaning for the first time and was pleasantly surprised. They did a great job on my dress shirts and a pair of slacks. I thought the pricing was average for a good dry cleaner. The items were ready on time and the staff was friendly. Will use again. read more

I have been using Cinch Cleaners for 6 years, they have always been kind, reliable and their product is fantastic. However, it takes only one incident and how an organization handles it specifically how the owners handle situations, to understand what matters to them, and sadly it isn't their customers. I dropped off, as usual, 14-15 items and this time that included two sport coats. When I picked them up and headed home I realized oops, one is missing. No big deal, I called them up and they said they had handed me everything and would go through the tickets and laundry to find it. Again, no big deal things like this happen. Long story short they called me and told me not that they can't locate it that I hadn't dropped off said article. I was kind and explained to them I believe I had and if they could look again, I also said I would go through my closet, clothes, etc to ensure I didn't make a mistake. Once I went through everything I called back and let them know I didn't have it, they proceeded to tell me I am Wrong, I didn't drop it off, to this point I have been very understanding as things happen. The owner said well I will pull the tapes and show them to you to prove you didn't drop it off. So fast forward to today, I go up to the location, watch the video and the video is inconclusive, and what I mean is there are seconds and minutes not accounted for, a full bag is dropped off at a chair, the next video is a half empty bag and my clothes are on the counter (not all visible) and she said see it's not there. I kindly explained that some parts of the video are missing and does she have them, not accusing them of cutting video short on purpose or even hiding anything. She tells me I am wrong and the video is full, and that I didn't drop it off. Needless to say this is a losing battle, I asked her what I had to gain to make a story up about an article missing, why is she not willing to help or find a solution to what could have happened, except she chose to be rude and blameful. Its important to know I never asked for payment, to be reimbursed for the sport coat or no exchange of any monetary value has been discussed. It's a shame after six years and thousand of dollars spent you lost my business, not because you lost an article of clothing, clothes can be replaced. It's you it attitude and how you treated me that will prevent me from using your services. It's a shame, although pricy, I have always been willing to pay more for your service but today showed you are in it for money and not to help your customers. Today the owners colors came out and people deserve to be treated better. read more

Don't go here unless you want your car towed. Ha e no signs on their building but will tow you anyway. Super unethical. read more

Cinch Cleaners - According to Texas law that says signs must be easily visible. They're not. - Laundry Services Near Me - Keller, Texas

If I could give this place zero stars I definitely would. The lady at the front who greets the customers has an attitude of someone who shouldn't be greeting anyone...not even kids...gawd I hope she doesn't have kids. Customer service is everything to me and I was hoping she was just having a bad day the first time I went in but got continuos bad service over n over. If I were you I would go to North Tarrant Cleaners - much better service! read more

I am new to the Keller area and had a bad experience at one cleaner and luckily found Cinch Cleaners on Lamar in Keller! They do their work at this location....so turn around time is remarkable. The staff is so courteous! Unfortunately a white alpaca scarf came back with ink stains from someone else's garment. The owner bought me a $60 replacement at Macy's. OF course I'll be back! read more

The previous reviews are pretty spot on. They are overpriced, but have done a good job with my clothes at least. My real beef is the person working the later shift. The morning associates are friendly and kind - very nice people. The "woman" who works the evening shift may be the least unfriendly and unhappy person I have met. Every time she will treat you as if you are putting her out. No smile, no thank you, not even "how can I help you?". She alone makes me want to go elsewhere if there was a closer location for me. read more

Pros: friendly Cons: Expensive Cost me $40 to have two pairs of pants cleaned and hemmed. read more

Family owned and operated. They are all like family when you walk in and they make sure you feel like it. They also will make sure your satisfied with your cleaning read more

Super nice people! And the prices are as expected for the quality of service you are getting. My husband and I are very pleased with Cinch and will continue to recommend them to our friends and family! read more

This cleaners cheats its customers by drycleaning items that should be laundered (at a MUCH lower rate) AND they add a $1.00 surcharge to your bill for cleaning and for laundry-$2.00 TOTAL PER ORDER without telling you. When questioned, they said since it wasn't posted or explained in the shop, "hardly anyone even noticed....." Go here only if you don't mind being deliberately overcharged in a variety of ways by very unethical merchants. read more

This is for the Lady who complained about the prices. You had it cleaned and HEMMED. SERIOUS? its not gonna cost 2 dollars! if you want it cheap then you go around checking for prices not jump at the 1st price and complain about it. ignorant people now a days. read more

I've been using Cinch for the last two years. I agree with the previous post on pricing (minus 1 star). However, they are friendly, fast, and ultimately do a great job with the clothes which is goal. I do recommend them and they've never damaged a piece of clothing. Even with the pricing issue they aren't the most expensive but they are good. read more

Mr. Kim who alters clothes here knows what he's doing! I've gone to numerous cleaners to have my jeans hemmed etc... and no one alters as nicely as Mr. Kim. First he uses the original hem at the bottom. He takes his time and makes the jeans look great. Even with patches you can't tell or hardly tell. Again I've had holes fixed at other cleaners and I'm left with big patches that are sewn through the other side but with Mr. Kim you can hardly tell it was fixed. Zippers etc... I only go to this place which is 30 minutes out of my way for repairs. read more

I've used the Heritage / Alliance location for over a year now. At first I found it convenient with friendly service, so the high prices didn't bother me too much. Unfortunately the friendly service disappeared and was replaced by a bad attitude and multiple mistakes on my orders. When I brought the mistakes to the attention of the woman taking my orders, all I got in response was a shrug and partial eye-roll. I let it go the first time, but on my next visit a new mistake came up, and again I was treated to more attitude. One of the mistakes involved me being charged on multiple orders for a service I always asked for, but never received. "I don't know what to tell ya, it must have been in the system wrong". I realize she can't go handing out refunds, but I never even got so much as a "sorry about that". Instead I got angry body language and an "I don't do the clothes, I just make the tickets". So now we have very high prices, mistakes on orders, services not being rendered, and bad attitude from the staff. Honestly I probably would've suffered through the high prices and bad attitude if the orders were at least coming out right. Dry cleaning shouldn't be this stressful on the customer. Tried to call main location to express my concerns over the phone before posting this. read more

great customer service, i needed some items the same day and didnt know until 2pm they were able to do all my cleaning for me and with outstanding customer service. i will be back read more