I love this movie theater and I go every time I'm in Tijuana. It's the second and smaller movie…read moretheater in Plaza Rio. It's located a bit further into the plaza whereas the regular Cinepolis is located right at the entrance. I think it's safe to say I've been here over 50 times. At one point in my life I used to watch a movie here twice every month. The workers are all so friendly and helpful. There's a nice lounge near the concession area that you can use if while you're waiting for your viewing room to open up. They have a menu that's exclusive to the VIP theatre. If you're running late and didn't have time to stop at the concession stand, you're able to order directly from your seat within the viewing room. It's usually pretty clean and I've never had a problem getting my tickets. The reclining chairs are comfortable, and while I rarely consume alcoholic beverages in movie theaters, I think it's great that they have the option for those that do. The crepes are my favorite snack. My favorite is blackberry jam with cream cheese.

We typically go to another Cinepolis VIP in Tijuana but today the movie we wanted to see wasn't…read moreplaying at our usual spot so we went to ViP at Plaza Rio. It's located inside the mall and there is ample parking at the mall parking lot. Upon walking up there was no one working the ticket counter but after a brief wait we were asked what movie we wanted to see and purchased our tickets. It looked as though they were a bit understaffed because the person at the ticket counter then had to run behind the snack counter to help another customer. They have comfortable chairs but it smelled a bit mildewy when we walked in the theater. It could have been because it was the first showing of the day and the air conditioning had been off. The smell went away pretty quickly and the sound and picture were great.

We come to TJ when there are events like the bi-annual art feat, vegan feast etc…read more IMAX is the bomb. The tickets prices are so reasonable compared to SD, so this place never disappoint us. This time we saw OCEAN- very informative! The seating are nice and recline back. There's nothing to complain about! It's right next for the culture center/ like in the heart of TJ!

Excelente servicie,SEAT are very comfortable and variety of snacks balance of choice…read more Great for night movie

Cinepolis has two locations here, and which one you go to depends on what type of movie-going…read moreexperience you want. The regular Cinepolis has regular seating arrangements, and you have to buy your food and drinks at the concession stands outside. The cleanliness here isn't bad at all, and it is rather safe. I've been to this one before and it isn't bad. However, much how I'm used to going to iPic theaters back home, I like getting similar treatment when I travel. The VIP Cinepolis will give you just that. The chairs recline, and you get a pillow and blanket to keep you warm. You can order food, drinks (both alcoholic and virgin), and snacks right from your seat. The attendants there are good with service, and the place is clean. Whichever option you pick, you'll have a great movie-going experience here.

Cinepolis VIP at Hipodromo are the best theaters in Tijuana in my opinion. Located in a mall with…read moresecure underground parking and plenty of stores to look in if you get there early. Comfortable seats at a reasonable price and it's never super crazy busy in the VIP section. I've never had to deal with long lines. Highly recommend.

No es la primera vez que tengo una pésima experiencia en la misma sucursal, atendimento pésimo, la…read morepersona encargada con el nombre de FERNANDA se nota la falta de preparo al atendimento al cliente, yo explicando mi molestia y ella riendo como si fuera algo gracioso,se supone que una supervisora o gerente tiene que dar una solución al problema, Me ofreció Una firma en mi recibo para que yo pueda pedir para la próxima lo prometido me sonó como una burla.Siento una total falta de respeto con el consumidor de querer vernos la cara, porque si desde el principio no había lo que se ordenó el mercero correspondiente nos deveria comunicarnos en el momento.Uno viene al Cinépolis VIP por "la supuesta," comodidad y es un desastre total, Me sentir obligado a consumir lo que ellos decidan traerme y no lo que adquirimos. Por decisiones personal he decidido actuar de forma legal emitiéndoles una demanda con la PROFECO para que esto no volverá a pasar conmigo y ninguna otra personas que asisten a sus sucursales. Siento una completa falta de respeto.