I was really looking forward to trying a new restaurant near work, but my experience turned into a complete nightmare. Our company placed a catering order (breakfast burritos) for a work event, and even confirmed the order the day before. Cilantro assured me the order would be ready by 11 AM the next day.
On the day of the event, they claimed to have no record of the order. Then, I received a call from the manager saying they were short on ingredients and the order would be ready by 11:15 AM (15 minutes). When I arrived at the restaurant to pick it up, I was completely ignored and asked to return at 11:30. When I came back a third time, the order was not ready. It was finally completed at 11:50 AM--50 minutes late.
To make matters worse, the issues did not stop there, the order was incorrect. Many of the breakfast burritos were missing ingredients, and the promised meat labeling was nonexistent. The burritos were placed in mislabeled bags with wrong contents. The restaurant clearly isn't equipped to handle catering orders.
There was also a complete lack of communication between the staff and the manager. I had to call four separate times just to obtain a copy of my receipt, receiving conflicting answers each time. Initially, I was told a printed receipt was available, then informed they could only provide it via email. Later, I was told I could take a picture of the receipt in person. To make matters worse, they repeatedly insisted the email receipt had already been sent when, in fact, it was sent after my fourth call.
Unprofessional service, poor communication, and a failure to deliver on commitments--I would not recommend Cilantro for catering services for any personal or work event. read more