Very reasonable and best price they have every things very good price bought some cigars and lighter read more

Cigarette City - Best price - Tobacco Shops Near Me - Folsom, California

They sell vape products that break after a week and do not offer assistance. Avoid and go to another store in the area that practices good customer service. read more

The manager here is terrible. Not only was she horrible at customer service over the phone but they SELL BROKEN devices and she stated that she couldn't do anything about it. Her employee the other day did not even ask my boyfriend to test his device so she should be able to do something about the BROKEN device they sold us. Don't even bother coming here. read more

This is NOW my favorite place to go for all my smoking accessories. The lady that works there is sooo sweet an very helpful. She took the time to explain an show me everything I looked at. An found me what I wanted. An it was exactly what I was looking for. Every other smoke shop I went to were not helpful an just told me no after no. All I wanted was a bigger MOD for my CBD oil. read more

Superb customer service! The owner and staff are so friendly. I highly recommend this place!

Beware they sell broken stuff snd wont refund or exchange poor customer service worst smoke shop around

This store rocks!! The owner is super nice. They carry a large assortment of goodies!!!

Grossly overpriced. Go to Folsom Tobacco. Nice people. 1/4 mile away on E. Bidwell. Cigarette City has a 5x markup vs. domestic online. I walked in and knew the typical price range and was gobsmacked with the ridiculous prices at Cigarette City. I get that the business needs to make a profit, but the markup is SO grossly off-base, it's laughable. Avoid at all costs. read more

If I could give no stars I would. My first time into the store I was looking for an e-pen. Bought the necessary accessories and less than two weeks later the pen began to fall apart. Being very patient and not very technically inclined with these items I put it back together numerous times before finding time to get over to the shop and attempt to exchange it for a new one. I had my receipt and all the pieces I purchased, including packaging. Sunday hours are posted as open until 6pm. It was 5:50pm when I pulled up and it was a ghost town. 3 other ppl attempted to enter the shop to make a purchase and were also annoyed as to why the shop closed early. I had attempted to call and check on their hours prior to getting in the car but nobody answers the phone and the mailbox was full. I returned the next day only to be told by the tall asshole that everyone else has referenced that there were no returns or exchanges allowed and that I broke the product. I told him I was not requesting my money back although I had every right to seeing as how I paid cash and had my receipt. Not to mention the short time period in which the product stopped working. All I got from him was attitude which I have right back bc I don't believe that is customer service in any way, shape or form. I told "Dan" I'd be letting all my friends/fam/social media know not to shop there and he replied with "you really think that's gonna affect us?". Well yelpers, let's show them! I have also contacted the city as well as the BBB. read more

Cigarette City - The poorly manufactured crap they sell and refuse to take back. - Tobacco Shops Near Me - Folsom, California

I frequent this location often and have seen a number of employees come and go. On my visit here the other day I was helped by a young man names Jake. He was by far the best and most helpful sales associate I've seen since being a customer here when this location opened. He is so so sweet to every customer and he makes sure they leave satisfied with their product and happy with the service they received. Other than some of the prices on the products here being a little bit on the high side, I believe it can be made up for with great customer service and in this instance it definitely has. Keep up the great work! read more

A pathetic excuse of a smoke shop. All the glass is Chinese garbage and they have absolutely 0 idea of customer service. Multiple times I have gone in only to be ignored by some employee with a Mohawk named "dan" and then was treated as though i wasnt spending 300+ dollars there. If there is one thing I can assure, you want to stay away from this person he will not help you, only make your day a little worse. The other kid that works there isn't as bad but looks strung out on heroin half the time and won't look anyone in the eye. they are standing out front with there thumb up there butt until you finally get their attention. Poorly managed poorly ran from the floor up, no wonder they have so much turn over. Hope they get their head out of their anus. read more

Went in to this store for at least the 20th time. The people there are usually really friendly and helpful. There was a tall kid with long hair that said his name was Dan. When I pulled his attention away from his laptop after no greeting whatsoever he greeted me with attitude claiming it was my job to get his attention and request assistance. While he "helped" me I apparently used the wrong vernacular for an item. He corrected me shortly. When I asked if I had called something by a taboo name he rudely told me I was wrong and he could call the police on me. Realizing this guy had zero interest in helping me or treating me like a customer I asked for his name so I could let the people in charge know they had a poor representative at their store. He told me his name was Dan and that I should leave before he call the police. This young man has no grasp of what a job is or the law. By his look and demeanor he has a long career of serving fast food poorly ahead of him. read more

I moved over to Folsom 3 years ago and I have been buying my cigarettes at this store the entire time. I have always been greeted very nicely and given professional customer service. Actually, I'm quite surprised at the negative reviews. read more

I have been in this store quite often to purchase cigarettes, my sister was taking me out of town and does not smoke so she suggested to buy a e cigarette which we did at Cigarette City. The manager ignored us like we were a nu-sense to her, finally she waited on us I had quit a few questions because I had never used this product before or even how to operate one. Purchased the product went to the car and it wouldn't work after filling the e cigarette, so went back in and the manager got it to work, this was not a cheap e cigarette. Worked in the car and then once at the hotel it started popping really loud not the usual crackle and then it burned my top lip not to happy with this product. Went to a cigarette shop where we were and he couldn't even get the e cigarette apart at the base told him of what was happening when in use, he said not good so I purchased another brand and that worked fantastic. Once back in town went to Cigarette City to return the product which I had for only 2 days of which only 1 day the product actually worked. Brandon who was working was great he called the Manager and she said no returns in which I was shocked everything was there the bag, box and receipt, she didn't even ask to talk to myself about the problem with the e cigarette she herself sold me. Rude is all I have to say and the customer service from the Manager is horrible, I will not be giving my business to this establishment ever again customer service is what makes a business and this does not have it especially from a Manager who should know how to run the store if you are the Manager, to not even talk to me and just say no returns on something that did not work properly not my fault is mind boggling to me. read more