If you gave this place less than 5 stars, then you went on the wrong day, or you didn't meet Jay. Jay is the owner and I've interacted with him off and on for about 11 years now. My brother and I use to frequent his shop back in the good ol days. His customer service and personality are both superior to anyone I have ever met at any smoke shop. Going beyond that, I would say his customer service is the best that I've experienced in any facet or arena of my life. Jay is a stand up guy. His selection is also great and diverse. They have something for everyone and all budgets. Nowadays I'm in town less, but when I am, I am always happy to stop by. This place is my go-to, and nobody deserves my hard earned dollars more than Jay. I know that some of these bad reviews are probably BS, because I too have bought things from a smoke shop that have broken. Note to everyone: when you get super baked, you might break things. I support this place fully and would recommend it to anyone! read more

Lately Very limited product in this store. Good for smokers of tobacco. pipe section is very minimal prices are steep compared to nearby smoke shops !! however customer service JAY, is always great ! steady ownership and employment. Also Location is good. read more

Great place. Nice clean shop and the employees are helpful. I would recommend this place!

The staff is friendly and helpful. I order CBD gummies and I would really like to see a larger selection. Other than that they're convenient, great prices, and good service. read more

Jay and the folks who work here are wonderful people. Always friendly and helpful, it's a pleasure to stop by chat a bit and have an informed staff assist in answering questions. Nicest Smoke Shop in the whole area. read more

Terrible. They LITERALLY sell 'crank' and 'crack' Pipes. NOT A good 'neighborhood business' 4 idiots, 2 of which are employees , out front 'cat calling' women as I sit at the pizza place a few doors down. read more

Bought a 20 dollar battery for a vape cartridge and opened it and did not work. Tried to take it back and the guy said he wouldn't exchange it. I said you sold me a broken item and repeated even if it was broke he's not returning. So be careful most of there stuff is cheap from China and does not work and they will not stand by there products. There is a a hundred smoke shops in this area try to avoid this one read more

Always very helpful and nice. This is my go to smoke shop. Definitely would recommend!

love this place! every time I walk in im greeted with a smile. The staff are very educated and friendly. i've been buying here for quite a while now and i've never had a bad experience. the owner is also a wonderful guy. I suggest this place to all of my friends. very good selection. definitely my favorite smoke shop in the area. read more

Wife and I wanted to try a vapor pin. Since we're new to this the owner suggests an EVOD, 2 chambers, an extra heating coil and 2 bottles of juice. The total cost was about $50. Worked fine, in fact I haven't bought a pack of smokes since my purchase. The wife on the other hand is still at her 2-packs a day of Marlboro Gold. Problems noted at the end of day one: The battery charger didn't work, the pen leaked, the second chamber that my wife was going to use burnt out after about 5 tokes. Not really impressed but went back to the store and they replaced the charger and coil. He said that it leaked because I didn't have it tight enough. It still leaks regardless. Not sure if I was given used items as there was no retail packaging or instructions included. We have since purchased another EVOD starter kit online through a major retailer. Came with 2 pens, 5 extra heating coils, battery charger and 2 free sample bottles of juice. With shipping it was $34. No problems and no regrets. For anyone trying to kick the smoking habit this has worked for me. I still recommend shopping here just ask about their warranty and return policy. As the other reviews mentioned, this is a clean well stocked store. read more

Service was okay but I bought glass from this shop which just straight up cracked in a week as it sat in a closet. Wouldn't do a replacement. Cheap quality, find another place read more

This place is great!! They have excellent service and a great selection of products to choose from. The interior and editor of the shop are extremely clean and neat. Anytime I have any questions about anything they are quick to help and explain whatever I want to know. Have been and definitely will continue to come here! read more

Love this place... variety of almost everything Always clean and well organized...staff is very nice and helpfull will definitely go again. read more

My favorite store!!! Lots of fresh cigars, great prices, lots of cool glass pieces. The owner is great and VERY good to veterans!! The only place i go now. read more

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Whenever I'm in town to see mom I think of an excuse to come. Reasonable prices, bright, and friendly. Not your run of the mill shady smoke shop. read more

nice and clean fast service, guy working was a wealth of knowledge. They were busy but everyone was helped and didn't take long.

I'm actually a cigar smoker and happened to peek inside this lil smoke shop after having dinner next door. I was surprised to see a humidor so I went inside. Even though the gentelman (Jay) was on the phone he acknowledged me with a nod and smile. After he got off the phone he said "hello, how are you"? and time flew from there. We chatted about cigars, travel, life and such. Where we smoke, what we smoke etc. I'm was so excited, I had my nose all on the humidor, peering at the selection and stoked that this place is so close to my apartment. Low and behold I spot one of my favorite cigars. Jumping up and down I say "I want that one!!" Jay laughs and says, "ok" . It was the last so I frowned. Jay smiled and said "I'll order more in a weeks time". I said okaaaayyyyyy, paid for my cigar, smiled and promised to return when I got back from vacation. Well it's about time to show my face and grab a stogie. Go there and experience Jay's kindness and warmth. Happy Smoking read more

I adore this place. They have tge best deals in town, by far. It has become a staple of Orangevale in my eyes. Tge staff is super cool and friendly. They always get me what I need for a great price, and with a smile on their face. Props to you guys! read more

He said what he was selling me was copper. It was led painted metal! When I tried to talk to him al of a sudden his English isn't so good. Wtf! Not how u do biss in America. read more

Nice little shop. Decent selection of cigars. The owners are very friendly. Get to know Jay and you will have a new friend in the cigar business! read more

Love Jay and Mark! They are so helpful and all about customer service! I wouldn't shop anywhere else for my vaporizing needs.

Absolutely LOVE this smoke shop. Jay is awesome, he is VERY knowledgeable about his products as well as informing you of pros and cons. He is very patient (even if you have a lot of questions) and takes time to show you how each product works that you might be interested in. Best cigarette prices around as far as I'm concerned, even if my cigarettes were cheaper somewhere else. I would still go buy them from Jay! read more

Jay is the best!!! He has a great selection of vapes and e-juice!! Great customer service he is very friendly and has great prices!

This smoke shop is about his business they have a large selection of everything from named brand to good quality off brands for a lot cheaper Their prices are better then anywhere else I have been in this town thats why we keep going back. I have bought a lot of stuff from him and will continue . My girl loves the selection all different kinds and always getting new choices in. Anyways what won me over is I had a problem with an item and he checked everything first before I bought it to make sure it worked when it did not he strait gave me a new one. I appreciate a place that shows me how the item works and then shows me it works before purchase thumbs up to that. Over all good attitude and is a good business in OV. Great Cigar selection with a walk in humidor got love it!! If you have not been I suggest checking it out with his prices and if you fancy the products I garuntee you will leave with something I do every time. read more

awesome pipes, cigars and accessories! i always go in here if i need a cheap pack of smokes real quick too!

Worst smoke shop Jay sold me a domeless nail and and told me to use it right in my bong and the heat broke it. I went in to try and work something out and the best he could do was give me an extension for the broken bong. Thanks Jay read more

this place is literally, and in my honest opinion, the only place to buy glass in orangevale! the owner is one of the coolest people you will ever meet. they dont mind you just browsing and never pressure you to buy anything. they have a good selection of glass now and very fair prices. its very democratic, madison smoke shop is for the people. alot of cutsomer requested merchandise! read more