Horrible, snooty, rude and shockingly poor customer service. If you want vapes that have been sitting longer than the shelf life or defective ones, come here. They knowingly sell defective products and offer zero mitigation nor politeness. With so much competition around, this place will tank on its own especially with an associate like Sakira. I would be ashamed to have someone like that working at my store! Beware of these scammers and take your money elsewhere. I usually go down the street to two different from where they are and the value and money of the products are significantly better with really nice owners and staff! read more

Simply cannot recommend this shop. I've had two vapes I bought from here that don't last. The first one within the first day was burnt. The second burnt after a week when they should at least last two. Trash. Their supplies must be just garbage. read more

super chill and very informative Walter helped me and was really easy going about all my questions read more

Okay, here's my story from earlier today: I go into the shop and ask for a bottle of a particular vape juice brand. The guy grabs a bottle off the shelf and tells the (outrageous) price. I give him a credit card and the guy runs my card and gives me the receipt for signature and shows me the bottle. The bottle he shows me isn't the brand I asked for and I tell him I don't want it and to issue a refund. The guy talks to his co-worker, and then makes a phone call. He comes back and tells me he can't issue a refund and that I can pick another juice. I tell him I don't want another, and to just give me the number to the store owner. He says he can't give me the number. I ask the employee for his name, and he also refuses to tell me. The guy points out their "no refund" policy, but I never left the premises or even touched the bottle he pulled off the shelf. In summary, I was charged $28 for walking into this shady AF vape store. I didn't take the juice I didn't want, and they wouldn't give me my money back. Do yourself a favor and avoid this place. read more

Went there so I could get shisha and ended up getting scammed. Besides the fact that they charge almost three dollars more than every other shop in the area, the cashier can't do basic math despite the register doing it for him. First my total was $22 then somehow it jumped to $28. I said whatever, my bf and I were in a rush, so I hand him $40. The cashier gives me back $6. I told him that was wrong so he handed me another $5 dollar bill. I asked for a receipt that for some reason had not been given to me yet and saw that my total and the change still did not add up to what was in my hand. In the end I ended up getting the proper amount of change but I was most certainly not be going there again anytime soon. I don't know what the dude's deal was but maybe just let the computer help you from now on. I'm sure they've done this before. read more

I have always been a loyal here and never had an issues. today I ran in on my lunch break and a new employee I had never met completely ignored a line of people while on a personal call. The experience ate up my entire available time and by the time I left she still wouldn't even acknosledge the line of customers. This will be my last visit, with the huge variety of shops in the area I don't know why anyone would waste their time. read more

Did not help, they lost a long-time customer who spent a lot of money with them! Customer service is important!!

I'm leaving a review for cigar and vapes in Lorton. I've lived in Lorton my whole life. I was so excited to hear of a vape shop opening so close to home! But it always sucked. Sold shitty glass. Used to not sell cigarillo wrappers (now they do for 1.49 even tho it says .99 on the packaging...) the employees are friendly but the manager doesn't allow refunds at all. Even tho the employee agreed with me that I was sold a faulty product, his manager didn't allow him to refund me or replace it. This store has always been a shitty one, but it was so close to home that I just sucked it up. But after selling me an expensive faulty product and not offering any sort of help about it I'm just done giving them my business all together. I already do the drive to other vape shops majority of the time but now I will EVERY time. Cigar and vapes just sucks lol read more

I've been to a few vape stores in the area, and here they were absolutely the nicest and most helpful. The guy who helped me (I wished I remembered his name!) was fantastic. I'm pretty new to this vape thing, and I didn't feel pressured to buy stuff I didn't need or want, which can happen way too often in vape stores. Their glass pipe selection was also pretty nice, not very extensive, but what they did have was unique and interesting. I will be returning! read more

Cigar N Vapes - Fell in love with this iridescent beauty! - Vape Shops Near Me - Alexandria, Virginia

Great place with great vibes. Staff is always very helpful and knowledgable about all products. I love coming here and look forward to it. Great prices on disposables. read more

All these negative reviews are very misleading. This store is great and has a wonderful selection of items. The staff there are very friendly and never had a problem with anyone working there. Would definitely recommend to others if you are interested in vaping or hookah etc read more

I would give zero stars if possible. Horrible selection! All mods and accessories are much more highly than the vapor store on Duke St near the Giant. Never setting foot in this store again. Can't wait for them to be replaced with a vap store that understands the industry. read more

Would not recommend to anyone.. products are poor and way over priced... when trying to exchange a item, not even return, I was told "once you walk out it's yours" .. which is crazy.. the product was not damaged, used or anything it simply just did not work.. I expect when buying a product from a seller they would be willing to guarantee that it works at least once and not Just say oh sucks to be you, ooo and you want to buy a different one.. NO!!!! Stay away read more

Didn't want to do this. But it's time. I used to enjoy coming to this place back in 2018. The staff was friendly and very helpful. Let's fast forward to now. I purchased some shisha. I had an incident earlier this year where it was 2 months expired. Didn't see it as a big deal. I exchanged it for one that was not, and I observed them look through and discard some of the others. Before that, bought an electronic hookah in 2019, broke In under a month. Against my better judgement came back in this weekend. Purchased the al fakher, along with coconut coals. 2 of my packs had expired in 2018. It is the end of 2020, how is this possible? I called to inform them as such, and was told I could come in and speak to the manager. Apparently, it was meant they will call the manager, but you hear nothing of the conversation or have any input. I was informed I could exchange it, but no refund because they don't have a return policy. 2+ year old expired shisha can cause serious damage. Trust me the concussion I got is no joke. But there is no care or concern for the customer. Be careful and check everything before you leave. Whether or not they are at fault, you will get nothing. I don't think it was taken off the shelf. PLEASE BE CAREFUL. CHECK EVERYTHING BEFORE YOU LEAVE IF YOU STILL SHOP HERE. Should be some law against this. Check your products more frequently. People shouldn't have to face serious medical incidents to enjoy whatever activity you choose. I understand the employee did what he was told, but if this is how this place is managed it should be shutdown. I wasn't even given an apology!!!!Wish I could give 0 stars. read more

AVOID THIS SHOP. I bought a $30 pen and a week later it stopped working completely. I went back to the store to find out what went wrong, and the store employee refused to do anything other than offer a "I'm sorry." Very poor customer service. I wouldn't recommend this store to anyone I know. read more

AVOID THIS PLACE!!! ITS A RIP OFF!!!! 1st let me say I would give this place -10 stars. The Absolute WORST customer service!!! I made a purchase there . I got my product home and attempted to put it together and the unit broke. POOR POOR POOR Quality!!! I should have known this place was a Rip Off. I took the product back 1st thing the next morning to exchange and the did NOTHING!!! Be Fairly Warned!! DO NOT USE THIS PLACE!!! They sell cheap /POOR quality products. Don't let them Rip you off too!!! I didn't even have the product for 12 hours WORST CUSTOMER SERVICE IVE EVER HAD!!!! read more

On two occasions, two separate employees have hit on my girlfriend. This puts her in an uncomfortable situation and she feels awkward returning. It's a horrible business practice to make advances towards female customers. They have lost our business and respect. read more