Paul, JORDAN, and Jason really know their cigars! And they are willing to take the time to share…read moretheir knowledge about each and every brand and help you make the right selection. The humidor is amazing and so well laid out with such an amazing selection. And, it's pretty amazing to stand out on the patio and watch $20 million jets takeoff, too!

After 20 years as a loyal, dues paying member of Addison Cigar, I have canceled my membership. For…read moremany years the former manager of the club, Mark Bartlett, created a welcoming atmosphere, a fun environment, and truly build a sense of community. Mark wasn't the greatest businessman in the world, and we members put up with the lacking ventilation, dirty bathrooms, old furniture, and other shortcomings because of Mark......we knew how much he loved us and that shop. Since his unfortunate passing the owner has brought in a new manager and the words "customer service" or "member" are not part of his vocabulary. Numerous changes have been implemented that make us all feel more like a number than a member, but the most egregious came last Thursday when I walked in the shop and the poker table where I and a number of other members gathered a few days a week to play some cards had been taken out. No warning, no conversation, no explanation. When I initiated a discussion with the manager, he basically told me that my and our opinions did not matter, as we are "just members". After 20 years, we were cast aside like some dirt off the bottom of your shoe. I hate to say it but I, as well as about another 15+ members have quit our memberships. It has been a sad week and this has been very difficult to write.

Dude these guys are the best and have the BEST eat-ables in town and they are so knowledgable…read more This is a SMOKE SHOP don't expect anything more I mean they're cool but they're regular people and they have happy hour which is crazy! It's great recommend 10/10 URB is a great brand and they have so many options

The lady was polite but I found it weird that you have to show ID for non related tobacco…read moreproducts...apparently they've experienced tons of fraud before which is red flag. Policy change or update your POS system. Either way I'd be cautious of your credentials.

Service, selection and they always have good deals. I've shopped with CW for over a decade and…read morehopefully for another decade.

When you walk in you realize that you're in the humidor already. Good selection of cigars and cigar…read moreaccessories. Staff was thoughtful and knowledgeable. I will return!

Awesome service and amazing pricing! Helped us out and was incredibly thorough and informative…read more They'll also price match anywhere

From the owner: Proudly serving Richardson and all surrounding cities, X Smoke Shop is the ultimate one-stop smoke…read moreshop destination. We carry a massive premium selection across every category while guaranteeing the best prices in the area!!

My girlfriend and I went in to look at vapes about 9:30 in the morning. And the guy working was…read moregreat. cannot remember his name tho. He made great suggestions. One of those being the Smok x Monster refillable disposable. It was a new item and wanted us to try it. It's amazing ! Lasted so long, and flavor is great and last too! Just hope it ends up reasonably priced! Cause I for sure get it again.

I was very impressed with this place! This smoke shop is located right off of 75. My best friend…read morebrought me into this place and I am so glad she did. We were immediately greeted with a friendly hello and smile from Herbert. Who was so very helpful and kind. He suggested some new products and I ended up purchasing one and I am very happy with my decision. We also met Jimmy the owner who is kind and friendly as well. It's always a plus & pleasure to have friendly souls in establishments. This place has a wide variety of products. It's very bright and clean shop. The parking is convenient. It's definitely one of the best smoke shops on this side of town. If your in the area definitely drop by you will not be disappointed. I will definitely be going back soon.

A great place to stop and have a cigar. Nice atmosphere, friendly and knowledgeable staff. All…read morearound good place

I love smoking cigars, however this location does not have a large selection and the cigars are…read moredry. Customer service is decent however cigar knowledge is not what it should be. I am uncertain of the brand of this franchise but I would not recommend to others.

Great customer service! Sammie was so awesome, she was so helpful with our initial purchase of a…read morePuffco, and when we had an issue she was quick to help us fix it. Such a nice person and definitely a great employee to be the face of your store! She'll keep people coming back :-)

My favorite smoke shop ever! The staff is so cool and chill. They have great prices !read more

FAKE PRODUCT WARNING!!!! If I could give this place zero…read morestars I would. The worst smoke shop in town. No words can explain how bad they are, everything they have is fake. Don't go to them just because they're cheap EVERYTHING they have is the fake version. I am an everyday smoker and I can tell the difference, even the physical look is different!!!

Where do I start! I've been coming here since I started my job as of July 2021 and the entire staff…read morehas always been welcoming! Any and every time I come the employees always make me feel special by recognizing me and greeting me. But man oh man do I have the most memorable moments with Bailey! She really is amazing and so helpful! She knows her stuff and she is very confident within her workspace. Anytime I come she is front and center ready to help you. I came in today and she helped me find a new juice that when I tried I LOVED! It's always an amazing experience when she is there. She makes you feel so welcome and comfortable. The glass house on Frankford wouldn't be what it is today without her and I couldn't be more thankful for Bailey and her AMAZING customer service. She needs a raise and next time I'm in i hope I hear she did.

I'm glad we didn't check the reviews first cause this place is definitely worth dropping into. They…read morehad so many options to choose from. Martin was knowledgeable and friendly. Check it out. You won't be disappointed.

I came to this shop in the search of a good vape store where I would feel comfortable. I was happy…read moreto see their huge inventory! The owner JAY and the staff always make me feel welcomed and patiently help me get what I need

Being I was too tired to drive to my usual smoke shop in Richardson I decided to give this place a…read moretry. For my first experience I have to say it went well! The guy working tonight was friendly and told me about the sales they were having this week. The layout of the store was clean cut and there were plenty of products. I only bought cleaner but I'll be back for a new pipe soon. Definitely seemed like a nice place to shop, I recommend.

I had a really bad experience at this shop. Shop at this…read morestore at your own risk; as they do not stand by any of their products. Where as most other smoke shops in the area do. I want to try and be as accurate and fair as possible so I will bring both the reasoning I believe they were wrong, as well as the shop owners reasoning and let you all judge for yourself. Here is what happened to me: Last Wednesday (prev thought it was Thursday but checked my cc statement and it was in fact Wednesday), I purchased a Puff (Lechi Ice) disposable vape pen at this store. I put it in a drawer until I needed it this morning. I pulled it out, opened it up and found the taste to be very off. I am familiar with what it should taste like as I have been smoking this brand/flavor for some time now. Given the amount of counterfeit vape pens in the market today, and the health issues surrounding vaping I thought it due diligence to report this back to the store for them to investigate and as a courtesy provide me with a different brand replacement. The response I got from the employee was that all sales are final and there are absolutely no refunds or exchanges ,as he pointed to the sign. I was very upset and so was the employee it seems arguing over the meaning of no exchanges no refunds, etc. I tried to explain that I understood that to mean for reasons other that a product default. It got very heated and we both became very irate with each other . I'm not sure who threw the first barb but none the less although I feel I acted improperly and returned to the store later to apologize, I do not believe his behavior was very professional. IMHO he should have remained calm and offered to take my number for the owner call me. This was not his approach, until all the yelling was done. I would encourage the owner to watch the video and judge for himself. When I did return to apologize the owner walked in and I presented my issue to him as I understood the employee was just following instructions, and the end of the day it's the owners decision. The owner felt they were not responsible for faulty vape pens and because others in the past have played games to scam for a free pen, he really had no way of knowing when people where telling the truth and not. Also he said that if there is an issue I need to contact the manufacturer (in china) not the store it was bought at. First he said all his boxes are marked, I said I could bring proof that I purchased it there in the form of a receipt and the marked box he sold it in. He replied that others have purchased one at his store and another somewhere else; then after finishing one, put it in the box and try to get a free one by saying it was not working... I responded with how he could tell mine was full by weighing it... and comparing... So I understood his main three points as this: 1. He is not responsible for items in his shop; it is up to the customer to fully check before making the purchase and leaving; 2. He has been scammed before so he has no way of knowing if I'm trying to scam him or not; 3. He has sold many of that same flavor in that batch of boxes and no one else has brought this issue to his attention. But in other flavors he has had a couple of issues. Here are my points; 1. I believe the shop owner does bear a measure of responsibility over what he sells in his shop. These are items that he has purchased either with cash or credit, and as such they are not the manufacturers anymore, they are his. As a business he bears a measure of responsibility to ensure his products do not affect the safety of those who purchase his products (as much as reasonably possible). 2. I felt the employee did not act professional in his handling of this and encourage the owner to watch the video feed. 3. I made it clear that although I was originally looking for a replacement at this point I could care less over the 10 bucks; I just want them to acknowledge accountability and recognize their responsibility to investigate, etc. We could be talking about a health issue.