They stand by their customer and make things right. I bought my usual box of cigars or so I…read morethought. After opening box I found a smaller size cigar. I prefer 660 (six inches long and ring size 60) which smoke just the right amount of time and relatively cooler with slow burn. But I got a box one size smaller but I tried one just in case it might smoke OK. No go. Next day I took box and receipt back and they exchanged it for correct box of right sized sticks and only charged me for the one I burned. OooRah! They did things right.

Been coming here for years. Good people. Good cigars but I'm always there for the pipe tobacco. I…read moreknow the review at the start was 6 years ago but I just wanted to point out that you can smoke there. I've seen people smoking in there every time I've gone. Also this the place I bought my first pipe about 4 years ago. So it's been good to me.

Went in to purchase a product and person behind counter said I owned them for something g from…read morealmost a year ago. Somehow I got a receipt and walked out though. Wouldn't give me new product after I bought it until I paid for something. Had no chance to check records or anything. Bad business and there are so many bale shops. I will never go to the one . Plus not eneyone wants the vape opened before it is handed over

Great smoke shop if your in Plano Run don't walk to this smoke shop. They have all your needs in…read moreone place

I recently moved near by, and I came across your shop because it was less than 2 miles away. There…read moreis a really sweet and helpful young girl named sarah, that helped me with some cleaning issues I was having on my glassware. She was right on everything she suggested and I have to go back for more of the same cleaning solution I picked up, my glassware looks like new. Thank you Sarah.

Today is December 18 and it is about 1 PM. I called 10 minutes ago to ask a question about items…read morethat may or may not be in stock. A young lady answered the phone, and as soon as I started talking, she hung up on me. I called back two or three more times, then she answered and yelled at me into the mic "NO CALL LIST NO CALL LIST". Then hung up again. I am a customer. She hung up on me and yelled at me. I literally said nothing that she was able to hear other than starting to ask a question about items in stock. I literally did absolutely nothing to warrant that response I would very much appreciate management or ownership to contact me on this. I have shopped at the store before, but it's been years. I remember there being great prices and good service. After the way that employed treated me, I don't think I ever wanna come back except to try and talk to management. That woman should not continue working for you, unless you make VERY clear how she should conduct herself. And if for some reason her behavior is something you're OK with, then don't worry. I'll just make sure everyone else knows that too. Also, reading through the Google reviews, it appears I'm not the first person that this woman has grossly mistreated. Absolutely outrageous that she is still working there after months of this behavior.

Your one stop shop for everything you need. They are also helpful and knowledgeable with…read moreeverything there.

The store is has excellent customer service, convenient hours, a great selection and value. Many…read moreitems that are not sold at other stores are available here.

When you walk in you realize that you're in the humidor already. Good selection of cigars and cigar…read moreaccessories. Staff was thoughtful and knowledgeable. I will return!

The cigar selection was honestly great! I felt welcomed going in so I will definitely be back…read moreagain. 10/10

Great prices!! Great service and clean! I love this place. Humidors are nice and so are the pipes…read moreand accessories they sell.

Good selection. Found some stuff here I couldn't find at other places. Nice humidor. The owners are…read morevery helpful and know their stuff.

Great service, super clean, loved the extensive selection and how informative the lady . Great…read moreprices, I will back 10/10 shout out to Courtney

This has always been my go to place! Courtney has always been so helpful and kind and I will always…read morecome back here!