Don't be fooled by these positive reviews people....this place is a total RIPOFF!
Let me tell you know how they treat customers.....I recently was in there a couple of days ago looking for a couple cases of a certain cigar that my friends & I really like. They had them, but I noticed I could get them on auction from Cigar Bid for $125. a box, so when I got there I ran into this the young bald guy (this is the guy you need to stay clear away from, knowledgeable, but total bs salesman) and I asked him if he could match or be near what Cigar Bid was offering. This guys response was "No way, the best I can do is $175. a box", I said "Really?, that's the best?", he had the gall to say "Dude, I need to keep the lights on in this place.". So I called my friends to tell them whats up, and they didn't want to wait the week for shipping so I purchased them there for the $175.
NOW, just 2 days later from when I bought the cigars, I get a promotional email from these guys stating the they are having a massive sale on the cigar that I just bought! I look at to see how much, it came out to be $150. a box!! So like any customer would do, you call them to say WTF!? I got a hold of Gary the manager and told him what happened, he tells me no problem, we'll give you $25. in credit or refund. I said ok, I'll drive up there and see you at lunch.
When I got there, that young bald guy was there at the counter, and I asked for Gary, he then asked what was it for, so I told him, and this guys response was, "Well that's a sales promotion thing, we have nothing to do with it (which is absolute bs)", I said "So by what your saying is that your telling me after I drove 20 miles up here that your saying, tough crap we're not giving your money back?!", he said "Uh, yeah"...I said "Go get Gary, you whackjob".
Now the place isn't that big, but it took over 5 minutes before Gary arose, and his tune was COMPLETELY different than when I talked to him earlier, obviously the bald guy fed him a bunch of BS in those 5 minutes because Gary all of a sudden starts using the sales promotion ploy to me, and I then interrupted him saying, "Look, I only drove up here because YOU said you were going to either give me credit or a refund, so if you won't, I will call my friends hoping they didn't open the boxes and return them, THEN order them on your website with that sale price.....so do you really want me to go through all of that?", Gary then says, "What if I give you extra cigars to offset the balance?", I said "Fine", he says, "what do you smoke?", I said "I like the fuller flavor kind, Liga privada, Espadas,...oh, you carry the RomaCraft Cromagdons, those will work.", he said, "Ok, let me get you some of those".....he leaves, then not 10 seconds later, that bald guy leaves to see him, and once again, Gary comes back with a different story.....He comes back, not with RomaCrafts, but a bag of 6 sorry cigars that NO ONE has heard of before, and giving me the bs sales speech of "These cigars RomaCraft makes on the side, and I think are better....blah,blah,blah", but we all know these are $1crap cigars. WTF, I give up. Lesson learned.
In the end, unless you feel like being at a car dealership, DON'T GO HERE! And especially don't talk to the young bald guy because he will...rip....you...off! read more