I love giving positive reviews to businesses that deserve(check my yelp reviews) them. As a business owner myself I understand the challenges. I also believe businesses live and die from customer service and how they treat their clients. Unfortunately this is one case where theirs only negative to report. I've owned properties as a landlord and rented as a tenant in numerous states, have never had an issue. With Cielo, particularly Brad Bartos, we received abysmal customer service, bullying for unlawful charges and a rodent infestation that aggressively got worse while our complaints were mocked and ignored. After numerous house meetings with roommates where we were not all in agreement how to proceed, we eventually hired an attorney(props to Tenant Defenders), paying out of pocket to protect our rights. We quickly learned we were 100% in the right and California not as tenant friendly as other states leaving slum lords causing issues state wide. To be clear Cielo is not a slum lord, at least that wasn't our experience. I simply stated this as an example of the importance to rent from good people. Per our attorney we are due additional monies for damaged personal items and breach of warranty (we were unable to use parts of the home for months). However rather than expend more energy, money and time I've decided to write this review to hopefully protect others from the worst property management experience of our lives, after having zero issues with a dozen+ others, and having been a property manager myself. Save yourself the trouble, whatever property you are considering isn't worth the potential headache after signing the dotted line. The one bright light was that we did receive our full security deposit back, though our legitimate requests for the other monies mentioned were ignored. While this adds up to a few thousand dollars, the time trade is sadly likely not worth our scarce resources. Happy house hunting.
PS - Brad is a Surgeon at Kaiser. The average salary for a surgeon is over half a million dollars. read more