Sundae bought our home, and we could not have been more pleased. I actually had recommended another company to my husband, and he researched the best home buyer companies. He found Sundae through his search. Sundae arranged for Tristan to meet with us. He came to our home, and we were relieved that he was a realtor who exuded care, sincerity, and professionalism. He expressed interest in our home, and 2 days later a home inspector arrived. The escrow company contacted us and sent a notary to us one or two days later. We decided on an escrow schedule and signed all the papers! Sundae and Tristan made this process so easy for us! Our neighbors kept asking if we were offered a fair price, and we assured them we were! We highly recommended Sundae and Tristan to our neighbors. We really think this should be how homes are sold. Pls give them your business! read more

The process from start to finish was so easy. There were no surprises and the end result as far as the sale price was exactly as we had discussed. Their communication through the entire process was on point and made me feel like I was not just a number. They were also very flexible when I had to move appointments due to family emergencies. I would highly recommend them to anyone who is looking for a cash offer for their home. A special shout out to Lori who was there each step of the way! read more

I purchased a home they flipped and I deeply regret it. The craftmanship of the work they did was so poor. They want to blame a GC and act like they didn't know when they selected the GC and should have some sort of quality oversight. Our AC wasn't hooked up when we moved in, we have a major leak coming from under a tub, our dishwasher was spewing water under our sink because the people who installed it didn't run a tube for water to drain, door knobs and towel holders are all crooked and falling off because they weren't installed correctly, and much more. I feel I was scammed by this company and the agent that represented them. I would strongly recommend everyone stay away from this business. Updating this review. Since my original post our sliding glass door is falling apart. There is no warranty because the flipper provided the door and their horrible GC installed. We've had a plumber come in and find several issues he's saying are "scary". Multiple busted pipes due to bad soldering. They ran pipes backwards in our bathrooms. We discovered electrical issues where breakers are flipping often because they didn't use appropriate breakers. Receptacles are totally dead and I've got to cut into the wall to see what's wrong. All our can lights aren't installed to code. Their GC told his name is Miguel Rincon. I'm trying to sort out what company he has or belongs to so I can see if he is even licensed. I met several people he had come over to try and fix issues before I realized I needed to keep him and his crew out. I'm fairly certain he uses day laborers with no license. I was scammed by Sundae, their sketchy GC and their agent. These are not good people. Stay away! read more

Go out of business. This place is a sham. Breaks contracts and claims they can. Many calls and letters but still a run a round and denial. Had to take them to court to show them they can not do business like this. read more

I've worked with many companies that provide this service. What I love about Sundae is the people that make the company what it is - they are genuinely interested in making sure the experience is simple, seamless and fair. Regardless of the reason you need their service because you'll find a team of people that care and are passionate about what they do. I highly recommend Sundae. read more

Total bait and switch. We agreed on a price then they came back with a lower offer or cancelation of the deal. Total opposite of what their commercials say they do. This is probably a great case of fraud by false advertising. I would recommend not doing business with Sundae. read more

I worked with Luis recently on a home he was selling. I was hired to come out and shoot photos to sell the home in Oceanside and shortly after he was able to get the home sold. Very professional to work with him. Definitely looking forward to working with him again! read more

Our experience with Sundae was fantastic. Unlike other companies in the same business that quote you one offer to hook you and then come in with a lower offer when it's time to sign contracts, Josh honored his original offer even though he didn't have a legal obligation to do so. The entire process was easy and the Sundae team was helpful and gracious throughout. read more

DO NOT BUY A HOME FROM THEM. They sold us a home that was flipped terribly. Below are just a few of our issues within months of buying. The issue continue 3.5 years into buying. Update: September 2024 *2023 - our sewage line burst 3 days after bringing home our first baby. *2024- toxic mold findings- turns out the renovated shower was improperly installed leading to a complete shower and bathroom demo. Will be officially seeking an attorney! --------------- 2021- (months after purchasing our first home as a veteran) -They painted the entire outdoor patio and driveway with INTERIOR paint (confirmed by Home Depot). Everything is peeling up, it's taken us hundreds of dollars & time to get this paint up. -The falsified a termite report with a company called No Problem Exterminators. - The entire property is negative slope. It looked as if they fixed the issue by place french drains & rock around the foundation. However, they just put rock over dirt creating a bigger issue. - We had a slab leak within 6 months of moving in (hot water line replaced ) - We had to replace all the flooring due to the slab leak. Turns out the contractors put the kitchen cabinets on top of the flooring. To properly install new flooring we would have to demo our kitchen. Kitchen cabinets should go on the slab. Like any BAD flipper or agency- Sundae homes made the property look pretty but it's actually a complete disaster. They sold to us knowing all the lurking issues. We are out thousands and thousands of dollars and even more sad, we didn't get to enjoy the experience of buying a new home. read more

Sundae initially offered a lowball price for my home in Diamond Bar. I declined, so they upped their offer. We came to an agreement and went into escrow. Then, they suddenly lowered their offer. I then agreed to the lower offer and was promised new paperwork. I waited, and the day the new escrow and agreement was to be signed, they again decided they didn't want to pay the new lower price. In summary, they can't be trusted with whatever they tell you. They will either lowball you or delay and change their offers at the last minute. read more

They came to take pictures and measurements right away. We didn't have to clean or repair anything so we could concentrate on packing for the move. All of the people we worked with were great and we got a really good price for our house without having to pay commissions or other fees. read more

We felt that the offer was fair and when I did the math again and again, subtracting the agents fees, closing costs, price of repairs, and opportunity costs of having the money now instead of waiting for months, the offer really fell in line. Plus, it was worth some money to save all the usual aggravation of selling a house. We were very pleased with the process service." read more

My wife and I decided to sell our home via a cash deal. We received many offers but decided to go with Sundae. Our contact was Victoria and she did an incredible job educating us on the process. She spent allot of time assuring us what was happening. She made the process smooth and easy. Everything went just as she told us. It made all the pressure and stress go away and we could not be happier! I would recommend Sundae to anyone wanting to do a cash offer!!! read more

Sundae was easy to work with and I'd recommend the team to anyone in San Diego looking for help with a property

Waste of time with yet another company that claims there are zero costs, it's a lie! Estimate came in 50 percent lower than the property is worth!! read more

Worst company ever. Liars and cheaters. Does not hold their investors to their bids. My highest bid was rescinded. Sundae stated it was a mistake. A typo. Interesting that investors can change their bid at will and just say it is a mistake. When your working with 100,000 you don't make typos. Never trust them. Don't believe the lies. They are trying to steal properties at the lowest price by allowing the highest bidder to back out. Stay far away!! read more

This company cannot be trusted. I entered into a purchase agreement with Sundae and two days later received notification that escrow had opened. Five days before escrow was scheduled to close, I received an email that the "underwriting team ... has decided to cancel this project." I pointed out that the contract stated, "Aside from an elected inspection contingency, there are NO FURTHER CONTINGENCIES [emphasis not added]." An inspection had not been elected; and when I pointed to this clause, the reply was that "inspection is inclusive of due diligence." What baloney. They interpret their contracts however they see fit. I was five days from moving to another country. My options were severely limited at that point. Then, when Sundae received an offer later that day (which they did not share with me), they asked me to sign a "contingency extension." I do not know how they could believe they could burn me once and then expect me to open myself to being burned by them twice. I instead signed the cancellation form and was fortunate enough to find a legitimate buyer. I would advise others to steer clear of this company. read more

Pretty much a waste of time. I signed up, got an immediate call, and set up an appointment to tour the house. They promise to give you a range of what expected offers on your property will be after touring. Anyway, the day of the appointment comes and the realtor calls me to ask some questions, then says I can expect about 60% of market value (without ever seeing the house!) I tell them no thanks. Colossal waste of time. read more

Buyers watch out for Sundae Marketplace. I made a bid on a property that was for sale yesterday. They use an online bidding system where you can bid up to the last second . They had a buy it now fcfs option at $172,700 and we made a bid for 173k . After I got a message confirming I won I called Stoney W ( Dispo rep for Sundae ) and he verified that I won . I told him I was going to drive by the property and he said it was ok . He verified when I would be able to close and I was just waiting for wire and assignment . A couple hours later after I got back from visiting the property I got a call from Dispo rep saying we have a higher offer and if I want to offer more . I told him that's BS and bad business. He said he would have to talk to his supervisor. The supervisor calls me today and says " I got a higher offer and I can't pass on 7k in profit. I was shocked at what this man said . I told him to never send me a deal again and I'll never do business with them . Don't engage in poor practices as a wholesaler; your reputation won't survive. read more

The whole process was very straight-forward and transparent. Everything i was told was accurate and I had no surprises. I got a better offer than I expected. They did all the work and I paid no fees whatsoever. read more

Sundae sent me a flier so I booked for today Jan 24th 2022. I received this text twice from them the days prior ... Your Sundae appointment is coming up. Your local Market Expert Anton Watt is looking forward to meeting you on 1/23/2022 with an arrival window of 1:00 PM - . If you need us before then, call me at (404) 860-2210. The rep never showed up and never contacted me either by phone, text or email. I both called and texted the number provided at with no response from the business. Bad business. I would not recommend a company that is this unprofessional. read more

Definately not a serious offer. It was all taken care of with minimal effort on my part but the offer was 200k under market price. Ridiculous in a market that over market cash buys are common. The investors could not tell a bedroom that was made into a closet was really a bedroom. ???? read more

I needed to sell my house in a non-traditional way and knew that selling to investors would mean possibly a lower price, but needed the convenience. After appointments from more than one company, I found that Sundae, Inc. offered the best price and proceeded from my first encounter with total professionalism and attentiveness. So I went with Sundae. Andrea Ybarra came to the house, and after a quick consultation with her team right then and there, made a reasonable offer. There was no pressure or manipulation. After I agreed to proceed, she remained involved throughout the process. Ella Wolfgang was the Sundae closing coordinator and kept in close contact with me the whole time. The escrow and title company they chose worked well with all of us. I have to say that the culture Sundae is creating for themselves as a company that does not take advantage of a person's real estate hardship circumstances and is committed to a warm, supportive, client-focused ethic makes the whole process so much easier. My thanks to Andrea and Ella! I suspect other Sundae team members are personable and competent too. Selling a home to an investor may not be for everyone. I've sold other homes in the traditional way. But if the situation calls for it, Sundae, Inc. is the way to go. read more

Poor communication, would not recommend. Offer came in nearly 100k less than what the market advisor estimated. They scheduled the inspection and video without confirming with me or even notifying me and at a time I specifically told them I couldn't do. It wasn't until I followed up that they told me when my appointment was. They tell you you'll get offers in 4 business days, but it was actually a full week later, which isn't a big deal, but don't say 4 business days when you really mean 7 calendar days. Market expert said she was really interested in listing my home, but never followed through and never heard from her again. read more

If the company as a whole is as good as its agents, then I would certainly trust Sundae with the sell of my property. I called them up to see how much my home was worth. After speaking with Josh T. over the phone, it became apparent that perhaps selling my home through a traditional real estate agent and putting it on the market would make more financial sense for me. He never tried to hard sell me or give me fluff. In fact, he followed up with me and gave me absolute golden advice on a new property i was looking for even though he was not my agent. He went beyond the call of duty and for that, I am writing these review. Excellent customer service and excellent company all around. Id be happy to do business with them in the future. read more

There's a lot to be grateful for when working with the team at Sundae. I own several properties in San Diego and the information I received from the team, especially Josh, was invaluable. They we're on point with all their advice, courteous, and always made time to answer all my questions. I really felt that they always had my best interest in mind. What made me trust them even more was, after I gathered all the facts and decided not to sell, (even with their quick all cash offer) they were still on my side and made sure to connect me with people that could make my goals a reality. Property investment can be challenging, especially in a hot market like San Diego, and having a fantastic team on your side who has most of the answers and connections is a great asset. I still speak with the team when I encounter difficulties and I feel they treat me like family. When I'm ready to sell or looking to modify my portfolio, Sundae is the team I want to work with. I highly recommend anyone with real estate to contact this wonderful team and see what all your options are. Thank you Sundae for an excellent experience and I look forward to doing business with you! read more

I referred Sundae to a friend of mine who was trying to sell her house in LA and didn't want to use a real estate agent. I was aware of the company because I know someone who works there, and I saw one of their ads online. My friend didn't end up selling her house after all, but she did say her experience working with Sundae was unique. I felt the need to leave a review only because I was impressed that Sundae's rep was cute and funny and showed up in a Prius. Given the experience I've had working with other real estate people, that was impressive. I'm thinking of selling my own home, and definitely considering working with these guys. read more

These assholes keep sending a request to purchase our home knowing we have a living trust. They don't stop mailing my home with this shit even after phone calls. Let me tell you now, none of the properties we purchase or sell will be through your group. We use real and legitimate realtors in our area. One last word out of spite, I did a quick check on the individuals that gave a 5 star review. Guess what? majority are associated with the company. At least if you're going to make fake reviews, make it less obvious. F u for trying to scam people. read more

We needed to sell a house that had not been maintained even though there were several updates. We had quotes from three "cash" companies. Sundae was high, so we were worried it might not be true, but they closed with the quote price. read more

I started my home selling research with Sundae, as I did not have the wherewithal to update and fix things to list the house. The initial customer service I received was outstanding! Gerika listened to me and discussed my concerns and individual needs. The agent, Matt, was extremely transparent and did give me an offer on the spot that made sense. Even though I did not sell to Sundae, I am very impressed with their honesty, kindness, respectfulness, transparency, and customer service. Sundae is the real deal! read more

From the first contact via phone call to the inspection at the property, everything was very professional, courteous and timely. I can't think of a single negative about this company. Brigette was my first contact and she was very informative and easy to talk with. I set up a meeting at the property I was looking to sell, and met with John Grange, who did an inspection and evaluation. He was very competent and easy to work with. They have a very interesting system to sell your property. I give them 5 stars! read more

DO NOT UNDER ANY CIRCUMSTANCES ENTER INTO CONTRACT WITH SUNDAE. They came in with an offer, delayed the contingency period then, at the last minute, dropped their offer 50k knowing that I was in a tough position. In retrospect I see how they orchestrated the whole thing. They're con-artists. Do not trust them. I cannot imagine how many poor old folks they've taken advantage of. I'm so saddened to know people like this exist. read more

Sundae is a terrific option if you want to avoid the hassles of putting your home on the market with an agent and all that comes with that, in exchange for leaving some equity on the table. No repairs needed, no staging and showings, no fees whatsoever. One of the things we liked best was the option to leave anything in the house we wanted to. After 19 years we had A LOT of accumulated junk, and we just left it, no questions asked, no responsibility for it. Be aware, though, that there can be snags. Our first "cash buyer" backed out two weeks after signing the purchase agreement. Sundae insisted this was an anomaly, and that they had another buyer ready to step up with the same purchase amount. That turned out to be true, but needless to say it caused some rattled nerves. Then more snags. This second "cash buyer" was actually securing a loan connected to the purchase, and their first lender backed out. This required us to agree to allow an appraiser come appraise the home as required by a new lender. This after we had already signed a lease to rent a new home in Virginia, 2500 miles away. Needless to say, more rattled nerves, and this new lender actually was sending some type of inspector to see the home right up until two days before the scheduled closing. We left the house for good the day of scheduled closing to drive across the country, our belongings following with a moving company. And by the end of that scheduled closing day, no closing. The close ultimately was a week late, with us on the road sweating bullets. But it did close, and Sundae ultimately performed as they claimed they would, including some extra cash per diem from the buyer for every day of the delayed closing. So in the long run, we're pleased with how the process went. Our Sundae rep Maria Lopez was great! Just be prepared for the potential for some sideways motion. read more

I'm in the process of researching companies that buy homes aka (I buyers) and came across Sundae. I received a call from a customer advisor (Zach) and had a 30 minute conversation with him. He answered all my questions in detail to my satisfaction. There are so many companies out their it's difficult to know if you are picking the best suited company for your situation. I really wanted to talk to a live person to help me understand the process and it makes a significant difference to have customers support through out the process from beginning to end. If you are thinking about this process, I would recommend to start with (Zack) at this company. I love the transparency conveyed through out the whole conversation. I will update my post if my move forward with the process as to how the transaction unfolded. read more

The sales lady made promises. She left the company. No one followed up on her accounts. I filed a complaint. No response. Emailed again. No response. Emailed a third time. Got a phone call. I call the next day. Leave a voicemail. Send an email. Send another email. Get a call back a week later. I requested an email by end of business day (7 hours later) and radio silence. read more

Believe the one star reviews, they are the honest truth. If you look at their other positive reviews they are all real estate affiliates of a sort. Sundae as a whole is a predatory company who will not hesitate to sell your information to real estate groups. The moment you submit your info you should expect calls and texts from mystery phone numbers asking if you are interested in selling your property. They also claim to "pay better than other cash buyers" , the reality is they dont. This is just a line they feed you so they can get to you first. They will nickel and dime you down lower because something in the house isnt a color they like and it will be your fault. The only reason I didnt give them one star is because the people there are nice and easy to talk to ... thats it. They were a pleasure to talk to even though they completely wasted my time and sold my contact information to other groups. read more

Terrible overall experience. Sold us a bill of goods then told us their investors would not fund their contracted price. Cost us a month in the sale of our veteran's home. They cancelled the contract. They are very smooth. read more

Received unsolicited letter from this company. Asked them to remove my name from all mailing.

Thank you for taking the time to explain Sundae and to Ben for coming out to my mother's house the other day. I talked to my brother and we are going to go the more traditional route of selling the property through a realtor. We have some time and we are going to use it to make a little more profit off of the house. I wanted to let you know that my experience with Sundae was nothing short of exceptional. Your customer service, level of contact and overall transparency was amazing and is far and above your competitors. Even though I'm not using the service now, if I know of anyone who needs it, I will highly recommend it. read more

Seller Beware! Started our home selling research with Sundae. Their phone representative was friendly and helpful. He set up an appointment to have one of their Agents meet us at the house. The Agent (Josh) was also friendly and assured us that Sundae would provide us with a good firm offer for our home. He stated that they were a construction company and could provide a better offer than any other investor because they were able to buy materials at a much lower price. Josh did a complete walk through the house and we disclosed everything need to be done in the house. After the walk through the he provided us with an offer that we accepted. We were quickly put through the escrow process. Two days before we were to sign all closing paperwork, he contacted us and stated he could not honor the offer and presented a much lower offer instead. He claimed that it was out of his control, he felt the house was worth what he originally offered us but his boss would not approve the offer and wanted to offer us less. We asked him why he had not told us that someone else needed to approve the offer and why hadn't he acquired his boss's approval prior to presenting us with an offer. He claimed that his boss hardly ever went back and changed the offers. Gave us some excuse that their were investors in the company and none of them wanted to pay the price he had offered. Needless to say, we did not accept the lower offer and moved on to other agents. While in the process of trying to sell our home we found out that Sundae had emailed all our the home information to other home investors in our area. Any investor/agent we contacted would make us a low offer because they already knew Sundae had made us a very low offer. So when dealing with Sundae be prepared for the bait and switch. Also be aware they are sending your home information with pictures and details to other investors in an effort to resell quickly, therefore ruining any chances you may have in selling your home if you don't take their lowball offer. Don't trust them! read more