I lived here for a year. I hated my time at Cielo due to horrible management and horrible neighbors. Downstairs neighbor had loud, illegal dogs. Management refused to do anything or investigate until I was about to move out. Lots of families with lots of kids crammed into one bedroom units. Homeless people at night. This place is awful. Beware. read more

Be careful! They do not show you the apartment that's available, only model apartments. The complex is at least 25 years old, and when you move in, the apartment reflects that. Then you are stuck with a 12 months lease. read more

Going on 6 years being here, time for an update. It's hard for me to leave but the rent increase is crazy. They gave me a break for 4 years but they raised my rent this year to $1440 for a 1 b/b 745 sqft and nothing is updated other then when I requested new washer dryer last year for raising my rent $200 to &1240 at the time from $1040, and a new dish washer.Which they were able to do all that. Management is awesome, they work with you very quickly on issues. I enjoyed the time living here, definitely will miss it. Great location, great management. Never had issues :) but time to move on! read more

Such a wonderful experience living here. Sorry to be leaving but moving out of state. lol bed here with my girlfriend for the last year and Felicia, Craig and others have been so nice and responsive to any requests we have made. Wishing you all well and I only hope to repeat this experience when I get to Colorado. read more

Once Again , I need to give a shout out to the fabulous front office an beautiful girls who run it !!! They are very courteous friendly and professional thank you lovelies!!! I also want to give a shoutout to the Maintenance crew who are very dependable and Johnny on the spot thanks guys read more

I do not live here and never have. I went to view an apartment with Madison and she was a really really sweet young lady. She answers the phone and if she ever misses a call she ALWAYS calls me back. This has been the only place to actually follow up and call me back to see how my search was. I will always keep this place in mind for its location and convince. The customer service was just really great. Unfortunately i did find another home closer to my job that i fell in love with, but this was my top 5! Keep up the good work you guys and the pricing is very fair compared to others. Madison deserves a raise seriously. read more

I'm a current resident at Cielo.. I'm very happy with my unit now. There were a few issues upon move in, but, Felicia the property manager has really gone above and beyond to help me get everything fixed, promptly. I'm truly grateful she is here.The clubhouse remodel looks very nice as well and the grounds are always kept very clean! I hardly hear my neighbors here. It's very quiet in the evening hours and feels very safe, which I like very much. The current residents around my building are very nice and seem to be respectful. For apartment living, I have to say, I'm pretty happy overall. I would definitely recommend.. A big thanks to the office staff and maintenance crew for keeping everything running smoothly. read more

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New management rocks! But the girls in the front office are still the best. :) read more

I lived at the Cielo's for 2 years and never had a problem. This is my second review. This is a place that really cares about their residents. Felicia, the property manager helped me move a very large package (my sons bunk bed) upstairs to my unit. The delivery service left it at the front office. Talk about commitment. Every day here was pleasant for both me and my son. As a single mother I felt secure and safe. There's nothing more important to me. I'm sadden by the fact that I am no longer there. This was only due to a situation with my foster child that I had to move. Otherwise I would still be there today. I received my full deposit back upon move out. I miss my home and the cielo family. Hope you ladies have a wonderful holiday. And if you're unsure this is the right home for you... trust me this place is the best. It felt more like home then any other place I've ever lived. read more

This apartment complex lied and said there were damages to my apartment after I moved out. I left the apartment in excellent and clean condition. I regret renting here, it is way overpriced for the tiny dwellings they offer. I couldn't even open my windows because of the tenants below me smoking weed 24/7. When I asked for help, the office staff did nothing Terrible experience. Edited: Apt 1026 read more

I came home today and noticed that my apartment was abnormally hot. I waited around for a bit and noticed that the AC was blowing but the temperature in the apartment kept going up. When I went outside, I noticed that the AC unit was making noise, but the fan was not moving. Great... AC went out when the temperature is gonna be 100+ all week. I ran to the office and placed a work order with Alex. She sent Opdon (I apologize for butchering the spelling) to check out the issue. Opdon was over in a few minutes and said that the motor burned out. He ran off and came back with the new parts. He then replaced the motor and an auxiliary part within a few minutes. After he replaced the parts and made sure the fan was running, he ran off to grab a laser thermometer. Even though he was supposed to be off an hour ago, he stuck around to make sure my AC was blowing cold air before heading home for the day. In the first week of living here, I have received nothing but the best. When I placed a work order, it was taken care of within the hour. I have never seen an apartment complex that was this efficient. In addition, the maintenance team is hands down the best. Opdon went above and beyond today to fix my AC unit. read more

Management and maintenance are amazing! From the day I came to inquire about information I had a great feeling about this complex. Felicia, Maddy, and Jessica in the office are wonderful, delightful, and extremely pleasant. They're happy to help with anything you may need, and I can tell they genuinely care about their tenants. Management feels more like friends/family than a landlord. The property is clean, quiet, and very well-maintained. I had a couple issues with the water not being hot enough in my tub/shower, the dining lamp being too low, and some other minor things- maintenance came and fixed things on the same day when I made a request. Craig, Stephen, and Alex are great! I'm really happy here and I feel safe! Definitely stop by and ask for information if you're considering it. read more

This is probably the very best run property on W Horizon Ridge Parkway. I have lived here for 1 year and 8 months safely and quietly run premises. Activity Room is nice and clean. The office staff is very polite and courteous also very professional. The maintenance crew are very good. This is a well run property, it's amazing office staff resembles celebrities such as Sandra Bullock, Lindsay Von, and Emma Stone a remarkable experience that the likes of these should be entrusted to manage such a clean and newly painted buildings, also newly renovated business center and media rooms and swimming pools and jacuzzi is greatly appreciated. Charles McFadden read more

Jessica Jackson is amazing!!! The staff has been very accommodating and a pleasure to work with. The grounds and facilities are very clean and maintained. Highly recommend. read more

I was staying at this community when I first relocated to Las Vegas Nevada to start work. I was excited to get moved in the community looked very nice and the staff was friendly until they got their money. After moving in we had a huge ant problem in my first apartment and I brought this to their attention in which they brought an outside company to come and "Spray" my ant problem away in which you cannot kill ants by spraying because it just kills what is there and they continue to come from the colony. So, I kept telling them about this for months then finally I was able to relocate to another apartment due to me down sizing from a 3 bedroom to a single with a $300.00. After switching to another apartment I still had an ant problem which was really amazing considering I had just switched to the other side of the complex. I kept notifying them and eventually gave up because it wouldn't get resolved. Let me tell you an ant problem is one of the worst to have because they are really annoying and get into everything. Before looking at the apartments make sure you test the apartment by leaving some jelly on the counter on a paper towel to see if there is a problem with ants because I am 2-0 while I was renting and they WONT fix it. The maintence guys are on point and they get stuff done (as long as it isn't ants) they will fix whatever problems you have and their response time is pretty fast for an apartment complex. This place is quite and I didn't notice a lot of noise while living here, its also in a decent area not a lot of cop action just a lot of evictions from people not paying rent. As I said the only problem I had here is the ant issue that NEVER got fixed and still hasn't. They have a drop box, you have to pay rent via Cashiers Check or Money Order no credit card or cash payments and no online pay! Pool is clean and property is always clean along with the outside of the property. One star rating because of the magnitude of the ant problem and the $300.00 transfer to another unit instead of moving me for free due to THEIR unfixed problem! read more

I have been living here for over two years and LOVE it. The few times I have put in a service request, the work has been done properly within a few days. The maintenance crew are very nice and know their job. Since I work from home, they call before coming over. The gardening crew are also very nice and friendly. Now to the front office...the girls are wonderful, nice and very kind. Jessica Jackson is SO awesome, kind, nice, delightful, and extremely pleasant and loves my FUR baby!! I always make a point of going to visit them couple times a week and bring goodies to them. I love my apartment!! Found a roach once and had them spray and no bugs ever since!! No complaints from me. Treat others as YOU want to be treated! Be KIND, doesn't cost a penny!! read more

Maintenance Guys Craig & Devis ROCK!!! My water heater had a slow leak & these guys replaced the entire water heater in less than an hour, with zero mess!! So Appreciative!! read more

I rented from Cielo for over 2 years and they were amazing in all aspects. The front office staff was always helpful and any issue that came up was fixed immediately. I would definitely recommend them to anyone looking for a place to rent. read more

ok so let me start that this place looks decent but when we started to rent here we had the worst neighbors above our heads.They had no consideration for others but besides all that let me say that alex the leasing agaent in the office is very rude and has the worst customer service skills she walks around looking very miserable like she hates her job .And puts you down in a way when we were moving out (are you sure you didn't leave trash behind ) like what is that supposed to have meant? like no i left it trash free wtf? We are not dirty people , I have never left a place dirty, shes very rude and bitchy, i work customer service and some comments are left unsaid no matter what your opinion is, my vent! read more

I have been at Cielo Apartments for almost 2 years. The office staff and maintenance crew have gone out of their way to make sure that my apartment has everything functioning well. The management office is comprised of wonderful and helpful staff. Alex, Jenna, and Jessica have always treated me like family. They've taken all of my concerns, and fixed them in a day or two. The maintenance crew is professional and friendly. If something breaks they come over and fix it or replace it. They keep spares so that not everything has to be ordered. Richard replaced my water heater the very same day gave out. I only had to wait over the weekend to await the delivery of a microwave oven, which they installed. Other few issues of also been taking care of the next day. I've not had any emergency repairs, such as backed up pipes, and I believe that they would take care of this immediately. I can't think of a better place to live that is close to jobs and schools. If you have to work in Las Vegas, you can be at work within 20 minutes. Cielo Apartments is located in Henderson, Nevada. We are about 20 minutes from Lake Mead and Lake Las Vegas. My shopping, fitness club, and many other conveniences are less than a mile away. I can even walk to the Supermarket from Cielo Apartments. The Henderson weekly news publishes a map with incidences of different crimes from Henderson to North Las Vegas. Our area of Henderson, rarely has a serious crime. When there was a wave of break-ins in the area, we caught the suspects because our neighborhood were already close by, and probably aware that there was a computer application to listen in on police scanners. The police responded and what seemed to be a couple of minutes from the time that the neighbor saw the perps break into his place. I was more than happy to direct the police officers towards one of the suspects when I saw her running by my apartment. My dog loves it here also. There are no vicious dogs here. Almost all of them are small breeds, and the medium to large are very well behaved. There are many places to curb the dogs, which appear to be golf greens since they are so well laid out. One usually has access to these areas just outside their unit. I can't remember the last time I saw any insect here which is a concern since I have a dog. I've never seen any rats or mice, but if you're patient, you'll see that cute 4 inch long squirrels that live in the rocks here and there. I've only seen one in my two years here, but at the park up the street, they scamper around in the morning hours. There is a place called the Cornerstone Park which only open a couple of years ago, and it includes a protected bird Lake. It also has massive barbecues for anyone to use without having to get a permit (unless you're serving alcohol). The hours of the park are from 5 AM to 1 AM. I usually just walk my dog here at Cielo, and my dog is happy with that. It is quiet here, and the people are friendly and mostly keep to themselves. I do however talk with my neighbors, which is rare nowadays. I've not run into any nosy or abrasive people here. Mail is secured near the management office, and they will hold packages for you from the post office. UPS and FedEx delivered straight to your door as elsewhere. Friendly staff and maintenance crew, convenient location, low crime, respectful neighbors, dog friendly environment makes Cielo Apartments the place that I intend to stay for a while. People talk about Summerlin has been the upscale place to stay, but living in this part of Henderson at Cielo Apartments has a lower crime rate, and has much better conveniences for the working class. Supermarkets, health stores, haircut places, a place that serves Hawaiian type of dishes, many ethnic food selections (of which most deliver) make for good eating here. This about 2 miles down the road is a Galleria shopping center, and other places which are too numerous to mention. So much. So much. read more

From the beginning when we first moved in our microwave, stove & dishwasher didn't work. The maintenance crew fixed what needed to be fixed but i hated that they can enter your apartment at any time. They give 24 hour notices but it's never a 24 hour notice. They walk in when they want & it had to be on weekdays when everybody is at work an they could never do it on weekends which was sketchy. Before moving out I clean the apartment spotless even steam cleaned the carpet. Later on they sent me a notice in the mail to my new address sayin I owe them over $900 for carpet that I had already deep cleaned an I had a pet deposit that didn't go towards that bill?? To me that's not right. An my apartment was a tiny 1 bedroom apartment. No way that unit has $900 of carpet. And also the manager that lives on the property constantly lets her dog run around off leash & never once cleaned up after it but constantly left notes on people's doors about there pets. Did not have the best of attitude towards people. We also had rats on our patio. read more

After having to short sale my condo and become a renter again after so many years, I was a little apprehensive. A friend of the family told me about Cielo so I came and took a look. I signed a lease the very same day! I absolutely love it here! The staff are outstanding. The maintenance on the property is great and it really feels like home. It's also convenient to all stores! read more

Worst place to live. If anyone if looking to live here, DON'T DO IT. They will screw you into any charge that they can. The office manager, Jenn, is so rude and has no interest in helping those that live there. She acts like you are a huge inconvenience if you need anything. Save yourself the time and don't move there. The apartments are old and nasty. If they tell you they've "updated" your unit, they didn't. They will tell you anything to get you to sign. I think customer service is huge for any business and they have none. Having the manager be as rude as she is, I'm surprised anyone lives there. Guess that goes to prove that they will tell you anything to get you to sign. If I could give them zero stars, I absolutely would! read more