I was referred to Churn Creek Chiropractic by my primary care physician after waiting over a month for my first appointment. Before my visit, I received an intake packet by email and was instructed to complete it ahead of time so the check-in process would be quicker. I filled everything out immediately, including marking the areas where I was experiencing pain, exactly as requested.
When I arrived for my appointment, I was handed another copy of the same paperwork. After reviewing it, I was told that the areas I marked did not match what my doctor had written in the referral. Rather than asking questions or trying to better understand why there was a difference, I was left feeling as though I had done something wrong. As a new patient who had been waiting weeks for relief, I walked away from that conversation feeling like my appointment might not even happen because of something that could have easily been clarified.
When I met with the chiropractor, I was informed that because of my insurance, he could only see me twice a month and that two visits per month would not be enough to make much of a difference. Hearing that at my very first appointment was discouraging and left me feeling as though my care was not worth the effort.
The adjustment itself was extremely brief. The office had several adjustment tables lined up, and patients were moved through one after another in rapid succession. From my perspective, the experience felt more like an assembly line than individualized patient care. I never felt like my concerns or condition were truly being evaluated.
After my adjustment, I was told I needed X-rays because the chiropractor did not want to continue treating me without them. Rather than ordering the X-rays directly or coordinating that process, I had to return to my primary care physician to request them myself. Even my doctor commented that this was unusual. I completed the X-rays as instructed and then waited to hear back from the office about scheduling my next appointment. I never received a phone call or any follow-up.
Because of the overall experience and lack of communication, I asked my doctor to refer me to another chiropractic office. I was able to get in the very same day, and the chiropractor personally called me to discuss my condition before my appointment. That interaction immediately felt more professional, more personal, and centered around me as a patient.
This review reflects my personal experience. My hope is that Churn Creek Chiropractic improves its communication and patient experience so people seeking help feel listened to, cared for, and treated like individuals--not like numbers. read more
