We were craving fried chicken after a busy day and just wanted to get something off the feeder road near our area. So I went into Church's Chicken. This was a first for me. So I bravely order a nine piece family pack with 2 large sides and four honey biscuits. There were about four tables with patrons inside eating. I ordered the mild because I didn't want any confusion once we got home. The chicken was decent sized pieces in the batter coating, medium battered, oily and light on all seasonings. Problem was about half the pieces had little meat on them. Maybe they had some skinny chickens mixed in. The chicken really needed more flavoring and crispness. The mashed potatoes were fake and had an off smell to them like they use a cheap oil or margarine. The Cajun rice was total mush. Never had rice so overcooked. Kind of sad because it had decent seasoning and almost had a flavor of stuffing that smelled good on a cold rainy day. The potatoes and stuffing ended up being trashed after a few bites. The honey biscuits weren't tender and flaky and required microwaving to make them soft. Yelp Review #278 read more

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I've never had an experience at a chicken restaurant this bad, honestly. The employee who took my order was extremely impatient, rude, and unprofessional. I tried asking a simple question about the price of an item, but instead of answering me, she seemed irritated, yelled asking what I wanted for my side, and repeatedly ignored my requests. Unfortunately, the food was just as disappointing. The fries were extremely soft and tasted unpleasant, which made the overall experience even worse. I've never felt the need to write a review about an individual employee before, but the level of customer service I experienced was unacceptable. Management needs to address this and provide better training on basic customer service and respect for customers. I left extremely disappointed and would not recommend this location to anyone based on my experience. read more

I couldn't wait to try these viral chicken wings. What a total disappointment. They were absolutely awful. I don't know if they fried these things 4 times over and over again but terrible! They had ZERO flavor. Warning!....try at your own risk read more

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Waited for about 30 minutes for our food while people were coming in and out. I was thinking maybe everyone just placed their orders online but more and more people got their orders before ours so we went up and they just completely forgot about it and hadn't even started our order yet. The place is in the side of a gas station. It's small the tables were dirty. And the food ended up being garbage. Do not come here. read more

I usually have a good experience at Church's, but this visit didn't hit the mark. I stopped in for a quick bite and ordered a 2 pc dark, thinking it came with a biscuit--nope, not this time. I got the spicy option, but the chicken didn't taste as fresh as I'm used to. This was my first time at this location, so maybe it was just an off day, but it left me a little disappointed. read more

Church's Chicken - 2 pc spicy - Chicken Wings Near Me - Shenandoah, Texas

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Bought the 10-piece chicken tenders and they were lukewarm and tasted stale. Nine of them went into the garbage.

No flavor in food. Pepper wasn't even spicy. Wasted $50 and my time driving there. It's not the same as it used to be. Dissatisfied.

They emailed a coupon, then won't honor it. It specifically said the Shenandoah facility on the email. The manager blamed corporate and wouldn't make it right. He said that I had to order it online, but price there was 50% more there. Email didn't specify online only. I also called twice beforehand but manager says that the phone doesn't work. Pure bs. Don't go here! They don't deserve your business. Bait and switch. It wasn't the money, but the principle . I left my home and drove there because I was solicited. I will never set foot there again! Mad as hell read more

First time I stopped by they refused to cook white meat chicken for me. 2nd time I ordered online thinking chicken would be fresh and I could avoid the hassle of them having no white meat ready. The chicken was cold, greasy, and had a obviously been sitting for awhile. I didn't realize it until I got home so I guess it's a lesson learned-I will not return to this location. read more

I wouldn't give these rude, ridiculously low, classed fckrs no stars at all, and it should be an option for the manager's behavior yesterday evening after my cousin and I ordered food thru the drive-thru...my cousin noticed that her meal was burnt, so she took it back into the establishment to request for fresh chicken.. The manager had the audacity to ask her why was giving him a problem which she wasn't causing anything other than requesting for some modicum of respect but instead she received attitude. After I finished pumping my gas, I checked my order just to find what my entire order was burned and missing items, so I took my order back inside and shower to manager my order and he rudely snatched my order threw in the trash and refunded me for the order... I asked him why was he giving me such an attitude and he proceeds to to tell me that I was ban we from the eatery. I had never eaten there before so I just laughed at him and he just got angrier and then the manager told me not to come to his store again because it would be on my best interest not too... I asked his was that a verbal threat of harm because I asked for fresh chicken? And he told me to leave the store after I gave him back the drink as well that came with the meal.. this is the churches chicken on research forest blvd read more

Worst experience ever. Manager is rude and tried to charge us for additional items we didn't order. Closed the window in our face and wouldn't speak to us when we went inside to speak to the manager. Will definitely not return. read more

I visited 1. The store is SUPER clean 2. The staff were Courteous and professionals 3. I was able to eat inside 4. T he chicken was fresh. Hit and juicy I could tell the grease was clean 5. This store is a well oiled machine. No regrets. Coming here I highly recommend. read more

As the restaurant is not open for dining, I pulled up to the order spot. Ordered the 20 piece meal which included 3 large sides(green beans, mashed potatoes, Mac and cheese), plus biscuits and cole slaw. After about 15 minutes, I was handed a bag and a CC receipt, no itemized receipt was given. When I got to the house, opened the bag and found the LARGE SIDES to be about a regular size side on any restaurant menu. There were 6 hungry folks at the table and the size of the sides were pitiful. Large is not large with these folks...The bill was $40... I've always loved church's chicken and will get it again after stopping by a grocery store to purchase the side orders.... you guys should upgrade the size of your side orders when one orders 20 pieces of chicken.... read more

They very unprofessional, no even know how to run the cashier machine. I asked for the family order mixed, they said they only have origional dark meat. So I asked for the 12 piece family pack and requested 8 drumsticks and 4 things ( all dark right). Well I got charged 2 extra dollars. The explanation I was given was " the machine can't separate the 8/4 pieces from the 6/6. Then I ask for the manager, they stated "he ia no here and we don't know how ro gwt a hold of him. When I asked for the address to make the complaint and they told me " we don't know the address, we just come to work". I paid for the food, and left. I don't planning to return here. read more

I was craving some crispy fried chicken & decided to stop in, being that they've been at this location for years, therefore must be doing something right. Everything was tasty with a fresh crunch,and the man at the counter(with no name tag) was friendly and helpful. I'd consider coming back if I'm in the area and in the mood. read more

The staff are so rude and lazy. How are you a chicken establishment and not have chicken? They said wait i had to wait 15 minutes. Well it ended up being 30 frustrating minutes with the manager and staff standing around looking like they're doing something when it's actually nothing. Never again! Going to the 242 location from now on. read more

every time I go to this location they have yet to get the order straight ,what's up with that? If tghere were not so covenant I would never go here. read more

Never go to this location!!! The staff was so ugly to me! I went in with a coupon on my phone & they told me that they could not take it due to it not being printed...so what about the people that can't afford a printer or dont have one, they are denied the discount. This was a coupon on their website, not a one time use only voucher. The coupon even said "present to redeem" not print. So after I figured out something else to order, which was a 10 pc mix chicken and a couple sides (which they gave and charged me for more than i asked for), I asked for 1 packet of honey mustard to dip my chicken in and the lady literally yelled at me that she could not give it to me...What did she mean she couldnt give it me, i had money in my hand. Geeze.. And all that for some wet cold chicken. The staff really hated their job which made me hate their chicken. read more

I have had the last and worst experience from this restaurant. Unfortunately I have had other instances happen that I simply disregarded as a learning curve for this Church's Chicken but the incident tonight was truly unbelievable. I printed a coupon and attempted to use it when I had the alleged Manager "Josue " indicate with the upgrade you only get 5 out 20 pieces white. I asked for the Manager after he spoke in the most degrading voice " I am the Manager, at this time ". I knew I could not patron this restaurant with any more of my hard earned money. I looked to obtain the store # and on the wall "Josue " was the employee of the month. As I attempted to continue speaking he literally ran to the back growling. When I asked "Morales" where he went, she continued to try and cover and say he had to step out. This review must be made and I must speak to the franchisee about his or her frontline helps behavior. I understand everyone needs a job but if you don't like your job and you feel you must lie to a customer, Please get a new job!!!!!! RUDENESS AND GIVING OUT LIES, DOESN'T WORK WELL WHEN PEOPLE ARE PAYING WITH THEIR HARD EARNED MONEY. read more