Surprise charges they never told me about until I was ready to leave, for a service I didn't…read morereceive or agree to. Dr. Jeraldo told me that I either needed reading glasses or try his suggestion of having one contact for near and keep one of my normal ones for far. I asked how I could try not wanting to spend on a full box at that low strength if it doesn't work for me. He told me he'd give me one to try it out. I put it in, said I would try it for the day. He never checked anything after me putting it in. I get to the desk to leave and got charged with a "fitting fee" which cost almost as much as a full box of contacts. He didn't fit anything, he didn't check anything. He handed me a contact lens and told me to try it out. At no point did he let me know there was a fee and at no point did he check my eyes after me putting it in. Absolutely ridiculous, will be looking for a new optometrist.

Absolutely, terrible, and not very smart! I asked to book a retinal scan that is a referral…read more Reception response was "We don't do referrals would you like to book and eye exam". I hung up. NO, I DO NOT WANT an eye exam! I want the retinal scan on the referral performed! I mean come on let's be smarter than the pen you are using.

Dr. Erin Kelly was great yesterday. Very caring and thorough. I would recommend her highly as an…read moreeyecare professional.

We had an appointment scheduled for 3:50 PM and arrived on time. We completed the preliminary test…read more(the one where you look into the machine at the little hot air balloon). During this time, Dr. Beauchamp was pacing back and forth, acknowledged us, and said, "I'll be right with you guys." However, at 4:12 PM, another patient was taken into the room instead. I asked an employee why we were being skipped since our appointment was at 3:50 PM, and she had no explanation. At that point, we decided to leave. We were already half an hour behind schedule, and no one could explain why. No thanks--I'll go where my time is respected.

We have been using Nepean Optometric for many years now and have never been disappointed in the…read moreservices they offer. They have never pressured us to buy any of their optical services (glasses etc.). We are all seniors and OHIP pays for our annual visits. Unlike one of the reviewers below, we have never had an issue with our appointments being cancelled or delayed. The doctors are professional and caring. The front office staff is very friendly, and welcoming. I highly recommend Nepean Optometric.

Great customer service provided by front desk. Friendly environment and felt very welcoming.read more

i am very Happy with service provided to me . so far this…read morethe best Optometrists cli for me to ho for . Thanks Team

Tiffany , optician, spent hours upon hours with me to find the perfect two complete pairs of…read moreglasses from LC. She understood that I needed looks like would photograph well and she never got insulted when I rejected certain styles. She was so invested in me being happy with my purchase. 10/10 highly recommen!

We got an amazing service from Samir and William at lenscrafters in Bayshore. They are just…read moreawesome, we always get all our glasses there.