They already rescheduled my first appointment to a couple weeks later. My tooth had finally started…read moreto cause me serious pain and I was pleading with them to get me in earlier and they refused to give me an earlier appointment. Then just now at 6:30 PM on Wednesday they called to tell me they needed to reschedule my appointment that was less than 24 hours away. Mind you I've been having sharp pain and can't even eat on my left side since last Friday. Completely inconsiderate and unhelpful. bot to mention I've asked ever call for them to confirm that they are in network with my dental insurance and they refuse to answer the question. Keep telling me they will call me back and never do. I've asked 3 times And 3 times I have received no callbacks. Ridiculous!

Honesty would have very much been appreciated. I would never have gone had I known 1) none of the…read moremany in-network dentists were even there or 2) that a different type of antibiotic would NOT be given although I told them Amoxicillin hadn't cut it & intolerable pain returned the following day.

Staff was so so sweet and I didn't wait long. The entire appointment was a little long, but the…read moredental hygienist was super thorough with the cleaning and the dentist also thoroughly explained my xray to me when telling me all my options. They were super patient, it was nice and quiet, and they helped me through setting up my next appointments/consultations for root canal.

I have been asking to talk to the owner about this because this could be cause for a lawsuit or…read moretheir reputation can be tarnished being a fairly new practice and I have lived near here for a long time, but since I cannot get in contact with the owner about this manner I have to write a review. The dentist and the dental hygienists were very nice and professional, HOWEVER, the front office staff was horrible to me insinuating that I was trying to commit insurance fraud which is a FELONY. I have NEVER had anybody accuse me or insinuating anything illegal about me especially since my family and I are quite well known The receptionist and the front office manager (who both should know better if she was good at her job which she's not and should be punished or fired) condescendingly said, "Well here we follow the state law." What is she trying to imply that I don't?! That's insulting and a nasty and unprofessional to say to a patient who is new and you don't know at all. I have a reputation to uphold. Then the office manager continued to be very condescending and nasty to me and said in a suspicious, disrespectful questioning tone, "Is there a reason WHY you don't won't BlueCross Blue Shield being billed as primary?" I was taken aback and very shocked at how disrespected I was. I work for an insurance company and I have a background in management and if I ever treated a customer, patient, client, provider, etc. like this, my boss would have fired me for fear of a lawsuit of a defamation of character or at the very least get written up for abusive or argumentative language because of an office manager and receptionist who do not know how to talk to people. I work everyday where I have to tell callers that my company that I work for has to be billed as primary in order for their medical claims to be paid accordingly, but I speak respectfully and professionally and kindly tell the callers inquiring about their medical claims and how to bill to us and say, "I apologize, but we have to be the primary payers when you bill to us." The office manager, who is blocking me from talking to the owner recently (yes, he may be busy, but I haven't even received a voicemail message from here so here we are). I didn't ask nor wanted any dental coverage from my company that I could not opt out of because I already had dental coverage from Delta Dental Of SC (which I had for YEARS before this current job that I'm not going to have much longer) which I thought I could bill as primary, but the front staff could have been more respectful and addressed me better than insinuating something as serious as Insurance Fraud which is a felony. The front staff is making me question whether or not I want to continue being a patient at this facility because of their unprofessionalism and accusatory language against me and I'm not going to tolerate any disrespect again as a patient who should addressed more respectfully because dental work is not cheap in this country and I am paying a lot of money for a dental service, not for nasty attitudes or behavior all because I had Delta Dental Of SC for years and always had that insurance for years and this job is not permanent for me. I find it interesting the front office quickly to insinuate a felony crime against me over insurance had for years that I thought I could bill as primary. It makes me believe it's my skin complexion (I'm a Black Woman) and I would not surprised.

Mh dentistry provides top notch dental care in a professional environment. I can be tough to…read moresatisfy and I would give the entire team 5 stars!

The best dental practice around!!!…read more Dr. Heiden has been my dentist for around 6 years now. He is the best! I just had a bit of a dental emergency and he got me right in and took care of it. Over these years he has been so good with my wife and I. He is caring, compassionate, gentle and does a great job. He takes his time with you and is never rushed. From the front desk to the hygienists and his dental assistants... they are awesome. Everyone is so friendly and again so good at what they do. I'm in my 70s and seen a few dentists in my time, but these folk are #1. I highly recommend them to you! Randy Rupert

I had a wonderful experience at his office! Staff was great and very welcoming. I have always had a…read moreterrible fear of the dentist since I do have some teeth issues I am addressing. However, Dr. Biggins and his staff went above and beyond to make me feel comfortable! Highly Recommend!

From the owner: Comprehensive dental office that offers different levels of Sedation.read more

I had an emergency when everyone was closed during.Covid . he was open got in the same day .got…read moretaken care of . an older, small town place with the experience to get the job done.

Amazingggg people , who do whatever they can to help you ! Drove 2 hours to get here and was very…read moremuch well taking care of ! Got 3 extractions done I was sooo terrified but dr builder was gentle , assuring & FAST I didn't even have time to cry lol thank yall so much !

I have been going to this dentist since I was a child (I'm 31 year-old) and now my 5 year old goes…read moreto them and he loves them as much as me! I have even moved to Charleston south Carolina, when I was an early teen and I refused for me mom to get me a dentist there. I would come to my grandparents house and made arrangements for this office/dentist to clean my teeth! I would recommend them to anyone anytime! They make you feel comfortable and like family!

My child has been seeing Dr. Baker at this practice since she was in elementary school. Since…read morehitting middle school I started noticing her cleanings were not as "clean" around 9th grade. Well guess who started having "probs" around the same time? My child. So she's been for filling after filling her entire high school career. Well, last year she had a tooth filled. It was still painful. They sent us to have a root canal. Still painful. Went back to root canal dr and he filed down her bite and did something else because it was "cracked". Well here we are 6 months later with that SAME tooth hurting allllllllllllll weekend long. So, I had my daughter in the office first thing when they opened. Do you know they made her sit there for an hour and a half HURTING while they cleaned every single senior citizen in town's teeth before they even put her in a room and put some numbing gel on it just to make her more comfortable since she didn't have an appt? Oh yea. AN HOUR AND A HALF with a toothache so a few people can get their free toothbrushes from their cleanings. FINALLY, they take her back, put the numbing gel on it and gave her a shot to numb it as well. THEN, they took an x-ray. Well, low and behold, Dr. Baker couldn't find anything wrong (AS USUAL) So she wanted to file down her bite, AGAIN. Then tells my daughter, you gotta wear your night guard. UMMMMMM, I know my daughter and the dr that performed the root canal told her the same thing. Do you see how far that has gotten her??? We're back in your face with the same problem. My child REFUSES to wear that guard, so I'mma need yall to pull the tooth, NOW. I'm can't go thru this hurting with her anymore. We have been fighting this same tooth for a YEAR!!!! I want it out of her head! NOW. Do you know she refused to pull it, EVEN THOUGH SHE COULDN'T FIND THE PROBLEM AND NEVER ONCE CALLED DR MAXWELL IN TO CONSULT WITH HIM ABOUT IT???? Probably because she knows everything. BLESS HER LAZY HEART. She simply was too lazy to pull a tooth so NOW, we have an appt with another dentist who does NOT accept my child's insurance and I am paying FULL price to have this child's tooth extracted TODAY!!! Sooooo, unless you are over the age of 65 and simply need cleanings for your dentures on the regular or a cap here and there, DO NOT GO TO THIS DENTIST OFFICE. I hope the schools cancel their contract with this dentist because they half way clean children's teeth and have NO COMPASSION for those same children when they come in with a toothache. I will pay FULL PRICE anyday and everyday of the week at a REPUTABLE, COMPASSIONATE dentist before I ever let Dr. Baker in my child's mouth EVER again. She is the laziest excuse for a dental professional I have ever seen in my life. She wants to do the procedures she WANTS to do and everything else is referred out or gone without treatment. In my personal opinion she does more hurt than anything because her service is SUB PAR. I have been in MANY dental offices in my day and when you know what a GOOD dentist is a how you are supposed to be treated it makes the SUBPAR dentists, like Dr. Baker stand out like a sore thumb. Do yourself a favor, KEEP DRIVING.

It's a really great dentist office but getting someone to answer the phone is stressful it's like I…read moreunderstand they may be busy but it's hard to get someone to answer the phone at this location.

This is our second time coming to this dental office and let me tell you, I usually don't do…read morereviews on much BUT in this case this Dr and this dental office deserves recognition for their care. My daughters were very afraid to go to the dentist but now they absolutely love coming to this office because they can not wait to see Dr Bland. Dr Bland is very patient with his smaller patients who may be scared of Drs and he takes his time to get his patients comfortable and happy. Most importantly he takes the time to get to know his patients and everyone in the family! He comes in with his guitar and sings to his patients and sings with his patients and unlike other Drs he does well in informing everyone what is going on. I HIGHLY RECOMMEND THAT you give him a call when it comes to your children and family. Wonderful dentist, Dr and man

HIGHLY RECOMMEND!! The Staff on all my visits were courteous and friendly and guided me thru the…read moreprocess. One day for impressions, one day for the initial fitting and one adjustment a couple weeks later. Pricing was WAY better than other places too. I was so please that my sister-in-law had her upper denture and a partial done thru them. There is no doubt in my mind that they have the process streamlined to perfection.

Wife went in twice for a repair to reglue a crown. Had to go in twice because first attempt lasted…read more20 minutes. Second attempt lasted 4 days. Paid 192 dollars and we wont be going back.

My mom's face swole up this weekend, and I had to find her a dentist in her PPO plan asap. I called…read moreand was told there would be a wait for walk ins. This was not a problem for me, because I know we did not have an appointment. Once we arrived, I filled out required paperwork and was expecting a long wait. We were seen within 10 minutes of paperwork being turned in. My mom has dementia and walks a little slow. An employee took her by the hands and walked backwards while she led her to the xray machine. The care and patience shown to my mom today bought tears to my eyes.

Do yourself a favor and go somewhere else. I will never ever go back to this office. Other than the…read morelady at the front desk,I was not impressed with their southern hospitality. Their equipment was falling apart and they were not sanitary.

Upon returning a few times now for cleanings I can say they have some new/updated equipment for…read moreteeth mapping/viewing that is state of the art. I still don't like the front desk reception process where they make you fill out forms even if you have no change to insurance. It seems like she picks & chooses who to hand this to. My cleaning I do somewhat look forward to because it is quick and my hygienist is a peach. Ashley will get you in and won't talk you ear off when you have dental equipment in your mouth. If you go enough times it grows on you.

I completely trust my care team at Advance Dental Center. Dr. Hess,Freda, and anyone else that has…read morea hand in my care. A very detailed plan was devised and followed through with a hiccup here and there, but they never stressed about it, so neither did I. They handled it, and everything turned out perfect for me. I have to mention the dental hygienist Destiny she and her team are great. I can't forget point of contact, front desk they always greet you with a smile. Ì highly recommend them. I would like to say thank you, Freida Connolly