Great dentist, AWFUL staff!!
After 12 years avoiding the…read moredentist, I became a patient of Dr. Major for several years. Dr. Major and his hygienists are fantastic! Having a small, sensitive mouth, I really appreciated that getting a cleaning from them wasn't painful like other dentists I've been to. So, why 3 stars??
The reason I'm no longer a patient is due solely to their front desk/billing person, Kim. The first time she screwed up my billing, I assumed it was an honest mistake. I paid in office, then received a bill a month later, my partner had a cleaning that week so he tried to pay it while he was there and told there was no outstanding balance, but then we received another bill the following month. Oh, and you can't pay it online.
Then I needed some work done, and it had to be appealed with my insurance. No problem, right? Wrong! First Kim needed ME to find the correct billing code for her, then I had to give her the appeal form Twice. The insurance told me they were sending the check to them, and I told her to let me know if they didn't get it. She let me know, not with a call or email, nope, with a late bill THREE months later! I called her again and asked her to put the bill on hold while I spoke to the insurance, which she agreed to, and a WEEK later when I went in for my cleaning she yelled at me across the lobby (in front of other patients) that she needed payment today and demanded I call my insurance in front of her if I wasn't going to pay her. Then, she came in during my cleaning to further discuss my bill. My hygienist let the dentist know how upset I was and he must have spoke with her, because she did apologize...by saying that she was "sorry but just doing her job" and that she "was doing me a favor to file it with my insurance." During the pandemic, I received 2 bills from them. Given that we've been advised dentists were only open for emergencies and they don't have a way to pay online, we assumed they were closed. Nope, had to go in and pay in person (or send a check...who has checks or can pay with their FSA/HSA with a check??), because I just wanted to be done with her.
Given that she's been there 14 years I don't see her going anywhere anytime soon, but I won't be back.