After surprise water heater damage I needed new floors throughout my house, both tile and carpet,…read moreon a tight timeline for an upcoming event. While I was ready to pick almost anything off their website so it would be done on time, Michael (salesman/hero) helped me look at tiles until I found one I really loved, and it still was installed on my (challenging) timeline. Miguel & his crew were outstanding installers; the tile I chose was a bit complicated & they did a beautiful job. It looks absolutely gorgeous & I'm super grateful. Highly recommend!

Great customer service! David was easy to work with and worked to get me the best price. Love my…read morenew carpet! Installation was easy and professional. Highly recommend!!

Thanks Areba Ross, for your hard work and dedication .. this place has Great Quality Flooring for…read moreall ur needs.. this place is number one

C&F did a great job reflooring a unit we were remodeling for a new tenant…read more Estimate was fair, product was well-installed. Workmen we're very detailed in scraping floor completely clean of prior flooring and installed new plank flooring with zero flaws. Thresholds/transitions looked great. Arrived on time and finished by 5:30 that day as planned. Cleaned up thoroughly behind themselves. Definitely recommend them & will use again in the future. Work was completed in the Bryant area.

At first I was apprehensive about the Countertop Store because it is a fairly new business, but one…read moreof my friends recommended this store who did work for her and she was very pleased.Truthfully,I took her word and i was not let down since the beginning of my bathroom and kitchen project.Not to mention their prices are really reasonable compared to other countertop stores.Shout out to CiCi for a wonderful co-ordination from the beginning until the finish of the project. Highy recommend them !!!

The countertop store changed the counters in my bathrooms and I am very happy with their service…read more From the first contact with the company owner we were offered a variety of choices of materials and advised what would be the best for our project. He gave us an estimate for all the work to be completed and a time frame for it. With every step of the work in progress we were informed to be approved. Everything was done at the right time and price. We love our new bathrooms and want to recommend The countertop store to anyone interested.

Installer damaged most of the tiles. Their suggested fix was for me to go ahead and pay and then…read morethey could redo the whole thing after I'd paid. They also came and tried to put some paint like substance on top that just made it worse. Scheduling with them was such a nightmare I'll jsut live with the terrible work. They gave me less than 12 hours notice multiple times trying to get this scheduled (including calling me at 4pm on a Friday to have someone come on a Saturday- um no we have plans). Finally told me he would come on a Thursday and it would be a one day job-it wasn't so I had to cancel going out of town. Nightmare experience from start to finish.

We had our first floor put in our home in November 2021, we bought Happy Feet LVP from River City…read moreFlooring. This process was less than smooth with the installers not showing up on the day they were supposed to and then when they did show up the next day the only one who spoke English left so communicating with them was a nightmare! When the one who spoke English came back, he left my flooring in the back of their truck sitting in the sun the whole time, when I asked if it should be brought in he said no. I then asked if this flooring needed to have a moisture barrier pad under it and again was told no. At the end of the installation, I had almost 2 boxes of extra flooring and asked if I could please get a refund on it, I was told by Tim "well, there will be a restocking fee to do that so it's really not worth it." Jump forward to June of this year and my flooring was buckling. I started calling the store asking for someone to come look at my floors. I originally spoke to Keith who said he would have Tim call me, which he never did. The following week we went on vacation so tried to call again when we got back home. Another week passed and we were now in to July. I finally spoke to Tim who said he would be by my house that night before going to church, he didn't show up. I finally was fed up so tracked down who the owner of the company was and sent him a message regarding the run around I was getting. Needless to say, Keith showed up to my home that night. Immediately he says it was a manufacturer problem and he would file a warranty claim on it. Approximately a week and a half later an independent inspector comes to see the floor. Her determination was that the installers, who River City Flooring hired, had not done the job correctly. They had not left any expansion gaps and my floor had also drawn moisture from there not being a moisture barrier put down first. My floor was never tested for moisture either. So we begin the replacement process and I decided to put the LVP in my dining room also which had not been done previously. This was approximately an additional 111 sq ft. On the initial quote I was sent not only did they want me to pay for the labor cost to remove the floor but only wanted to credit me $3745.17 when my initial purchase was $4086.92. They also charged me $76.99 again for taking up the toilet and placing a new seal again, I didn't argue that point because I thought there was a cost there of the seal. When my toilet was lifted and placed back, there was no new seal installed so I got taken on that charge. My bottom line after purchasing the labor to install the additional flooring, labor to cut a 4 ft section of tile, moisture barrier, additional flooring and quarter round for my dining room was $1242.06. At the end of the job, I had 2 1/2 boxes of tile left that was not used. Each box covers 23.89 sq ft for a total of 47.78 sq ft at a total cost to me at $3.79 sq ft of $181.09 plus $17.20 tax so $198.29. Remember, I also had one box left from the first install, which I have no use for now or in the future, at a cost of $106.00. I called the store regarding these last two boxes and asked for a refund on them, two boxes extra is excessive in my opinion to expect a customer to pay for. Keith actually had the audacity to say that I had not paid for those??? I reminded him that yes, I had paid for those in the $1242.06 that I had paid them for the additional flooring and moisture barrier. He then says "I just don't feel like you're being appreciative of what we did for you in replacing your floor." Hello, you hired the installers who did not do the installation correctly and I'm supposed to be appreciative that you took the responsibility you should have? I paid for everything extra I added over the initial installation and had no problem with doing that but I DO NOT feel that I should have to pay for two additional boxes of tile just because Tim did not order it correctly! Keith then says "Well, I'll have to contact the owner about a refund because he had to eat the cost of this so I doubt he will approve a refund." Keith has never called me back. So, my advice to anyone is to NOT use River City Flooring! They will charge you for extra product and apparently there is nothing you can do about that and they also make profit off of the charge they do for labor. I forgot to ask the last installers what they were being paid but the first installers were being paid $1 sq ft but I was charged $2.39 a sq ft. They are shiesty, so beware if you choose to use them! Fingers crossed that my flooring actually last this time, but if not I'll be contacting an attorney! A very upset customer, Sheila Torres Conway, AR! Update to the review. After contacting the BBB, the owner of the company had the store manager call me and a refund was issued for the 3 boxes of flooring that were unused. Kudos to the owner for stepping up and doing the right thing!

Everything from start to finish was great. The rep helped me selecting the perfect color laminate…read morewood for my home. The installers were very efficient, worked quickly, cleaned up, and were very friendly.

In May of 2021, I contracted with Akels Floor Covering Store on Rodney Parham with manager Stephen…read moreGessner. Stephen came out and measured, etc. A month or two later the install began. I noticed the installer, Ed, using a small sander in the second bedroom. When asked what he was doing, he said he was "smoothing out the floor". I asked him if that was going to work. He said it would. He also used white quarter round against my dark floor and dark baseboards. He did take them up when I told him it looked awful and was not acceptable. He came back several times trying to match the baseboard. Finally, I told him to just let it go. He said as the stain dried it would match better...of course, it never did. The floors were installed and initially looked okay. The big problem arose a year or so later when I tripped on the flooring. I realized then that the flooring was coming apart. I called the installer who came and glued down one of the boards and said he would have to talk to Stephen about the floor. I didn't hear anything for a long while so I called the store. Two other installers came by and looked at the floor. On leaving they stated Stephen would contact me. I called the store manager numerous times and left messages which received no response. Finally, someone answered once Mr. Gessner was ill. Another time he was on vacation and i was told he would call me when he returned...he never did. He eventually responded after I sent a text to his cell asking why he was ghosting me. He came by and stated his insurance person would have to see the floor. Someone did come by. The result, per Stephen, was that the insurance company denied the claim, assigning blame to the house settling and would be my responsibility to fix. This house was built over 50 years ago and yes, settling is an aspect of houses. However, this house had already settled way before this started. I regret having ever done business with this company and I NEVER will again! I would NOT recommend them to my WORST enemy!

We came into your store today to select flooring for a home we are currently in the process of…read morepurchasing. During our visit, we worked with an older gentleman who assisted us in choosing flooring and provided us with a quote. The seller of the home had already obtained a quote through your company for carpet removal and installation. Specifically, we selected Mohawk Street Chic flooring. The representative we worked with clearly quoted us a price of $3.79 per square foot and pointed out the pricing we would be paying. However, when Jason later called us, he provided a significantly different quote of $4.59 per square foot. When we questioned the discrepancy, rather than helping us understand the difference, he became argumentative with both my husband and me. Most concerning was his comment that the representative who assisted us "didn't know what he was talking about because he's an 85-year-old man." We found this response to be both unprofessional and disrespectful. Regardless of any misunderstanding regarding pricing, speaking negatively about a fellow employee in this manner is unacceptable and did not inspire confidence in your company. As a result of this experience, we have decided to take our business elsewhere. We are extremely disappointed, as we had been prepared to move forward with our purchase through your company. Unfortunately, the inconsistent pricing and the manner in which our concerns were handled have made us uncomfortable continuing to do business with your organization. We felt it was important to bring this experience to your attention and hope it can be addressed internally moving forward.

From the owner: Looking for a one stop shop on your remodel? Look no further.. Akel's Carpetread more