In May of 2021, I contracted with Akels Floor Covering Store on Rodney Parham with manager Stephen…read moreGessner. Stephen came out and measured, etc. A month or two later the install began. I noticed the installer, Ed, using a small sander in the second bedroom. When asked what he was doing, he said he was "smoothing out the floor". I asked him if that was going to work. He said it would. He also used white quarter round against my dark floor and dark baseboards. He did take them up when I told him it looked awful and was not acceptable. He came back several times trying to match the baseboard. Finally, I told him to just let it go. He said as the stain dried it would match better...of course, it never did. The floors were installed and initially looked okay. The big problem arose a year or so later when I tripped on the flooring. I realized then that the flooring was coming apart. I called the installer who came and glued down one of the boards and said he would have to talk to Stephen about the floor. I didn't hear anything for a long while so I called the store. Two other installers came by and looked at the floor. On leaving they stated Stephen would contact me. I called the store manager numerous times and left messages which received no response. Finally, someone answered once Mr. Gessner was ill. Another time he was on vacation and i was told he would call me when he returned...he never did. He eventually responded after I sent a text to his cell asking why he was ghosting me. He came by and stated his insurance person would have to see the floor. Someone did come by. The result, per Stephen, was that the insurance company denied the claim, assigning blame to the house settling and would be my responsibility to fix. This house was built over 50 years ago and yes, settling is an aspect of houses. However, this house had already settled way before this started. I regret having ever done business with this company and I NEVER will again! I would NOT recommend them to my WORST enemy!

So not sure why previous reviews just on yelp have been down for this company but I went with them…read moreon previous reviews on other sites and by recommendation from a friend. They did a very good job with the install.. the crew was very honest and straight forward ..Erica and Karen kept me up to date before the installers arrived. Erica knows her colors and did a very good job of helping color coordinating the luxury vinyl with my carpet. I would definitely recommend them and would go with them again.

Upon our initial encounter they were very nice and even offered quick service. I had already…read morereceived measurements from the big box stores and was fine using them but decided to support a local business. The installers were nice and caused no problems and we even chatted a bit. They installed it and left and I noticed some problems(small but still problems). So I contacted them and they came out and tried to fix them but didn't. We were told that they'd come fix them once they got parts in. After weeks of not hearing from them we call and are given the ole"yeah we'll be out to fix it on Friday". So I missed a call on Friday and and called back less than 5 minutes later, also texted the person because they asked my address but when I sent it they didn't respond. So more weeks go by and we hear nothing so I call again. This time I ask for either the owner or store manager and they asked if it was MR Beacham by name and I say yes. I ask him to come to the house so my wife can show them the issues we had with the repair. The guy comes right out and writes a list of the issues and said that he'd be in contact with the contractor and get back with us. Well its been multiple weeks and still nothing. This has been going on for 2 months. I have attached pics of the problems. Unattached quarter round(that looks horrible and has nail holes and non matching trim paint), not secured T bars where the laminate meets the tile, and no Z bars where the carpet meets the laminate(which we were willing to pay extra to install because the area wasn't installed correctly and had to be attempted to be fixed on the initial call back but couldn't. They told us that they had to order the z bars but we never heard from them). They all would be rather easy to fix but I'm guessing that since they already got our money that we aren't too high on their priority list. Also their estimate was off and a whole box was left over(which they said they'd refund the cost if there was that much left over but I just didn't say anything). I'm not asking them to go above and beyond. I was just asking them to complete the job I paid them to do. I will never use this company again and will ensure none of my in laws use them in their future home builds/remodeling either. Maybe it's because they only answer to themselves that they feel they can treat customers like this but at least I can complain to corporate with the big box stores. From now on I'll keep my local purchases to BBq, tacos and healthy shakes.

Terrible customer service. I scheduled my flooring install twice and no one ever showed up. After…read morecalling multiple times the owner stated she simply forgot to schedule it.

Used them to do hardwood flooring. Something's were not done and I had to keep calling them to…read morehave them come back. Calls were not answered or returned. Always excuses as to why something was not done or did not come in. Shame on me, I decided to give them a second chance and I am now having the same problem. Workmanship is terrible and will not return my calls. Sat and waited all day for them to come and fix the problem and they never showed up like they said they would or called to tell me they were not coming. I live in a very small subdivision and 4 people in this subdivision said they would never use them again because of the same problems I am having. Elaine

Had hardwood installed in entire house. Wood looks good but finish work on molding is terrible…read more Gaps between quarter round and molding. Improper cuts. Threshold does not match up to molding properly. Good product but installation is the worst. I would not suggest this company to anyone.