food was mediocre asked for a steak well done and had blood on my plate. ordered dessert that was frozen solid and I donr think the waitress checked on us once we had to flag people down for everything and when we did order more I think we annoyed her. I also know the lack of service wasn't due to to the business of the restaurant as I saw her chilling by the bar for lengths of time. was disappointed at every turn. regret taking a chance for my birthday dinner. read more

For the price you can't beat this place. The steak and lobster are always good! It's not the Keg but for the price it's super good! Their gravy is delicious. This is my first time I've sat inside and the service was super attentive and friendly. The interior is cute but a little dark. I would say it's a great place to dine on a budget. read more

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The food & Hosts were so good Steak to die for! Our waitress Megan Y never came back after dropping our flatbread and it was evident that she doesn't like her job much - when the hostess finally retrieved her, 40 mins later we got huge attitude! She needs to find a new job, honestly! read more

Chuck's Roadhouse - New York, Fries& Corn - Bars Near Me - Hamilton, Ontario

The service at the 135 Upper Centennial location is the worst EVER! They simply don't care. I'm sure it's difficult to get employees in the service industry these days, but they attract and hire people who clearly don't care. Our family really enjoy CHUCKS, but we will always drive past this location to go to the one at 140 Centennial Pkwy. read more

Tied for best burger I have ever had - Canada or America - hats off to our server Connor for excellent service to top off the excellent food! read more

I am comfortable giving this 3 stars because you shouldn't be expecting top quality if you pick this place. It's kinda like a less expensive Appleby's. They have burgers and onion rings and all the usual stuff that they heat up in the back. I would have thought they would have more beer choices but the prices were fair. This would be a 2 star BUT the staff was so good it saved the night. The people that waited on us looked like they came right from a punk rock show, but they were so terrific I had to give another star! read more

First time visiting Chuck's Roadhouse last night and it sure will not be me last. From the moment we walked in to the end of our meal, we were treated like gold. Food was fantastic, prices are unheard of in this day and age and the service well....outstanding thanks to our server Emaan, she is a real asset to the company. Typical roadhouse atmosphere, but we are loud anyways...lol Keep up the great work and thank you for agreat meal. read more

Food was ok would have been better hot also waited over an hour for it and got my order wrong even though I told him numerous times what the order was then didn't have what I ordered didn't know where our waiter was most of the time. went to a different location and was amazing and hot fresh food read more

I asked for a rare steak and they gave me a well done and the lobster is miniature and the service was good but definitely can improve and almost forgot the seasoning on the steaks were awful like don't be scared to not just put salt and pepper honestly they need to get it together really disappointed read more

Stopped in for a late lunch with a friend. The steaks were fine, drinks were alright and value was good in these high-inflation times. Service was a little scrambly and we did not see her for over 20 minutes during our meal. Was nice to eat inside in a non-lockdown city. The low cost beer attracts some riff raff, but it's not exactly high culture here to begin with. read more

They have made me feel like part of the family! I believe a name drop is due when is deserved. I haven't learned all of their names yet, but after a week I have my main girl Jenna, Connor, I did meet a couple other servers in the last couple days but I don't recall their names. I clock forward to doing so, a friend in NEED (me)! Is a patron for life. Cheers read more

For a restaurant that is supposed to be good, I was and am very disappointed. I ordered their Steak and Lobster special. 1) Cannot upgrade the steak you may order a larger steak and add a Prawn Tail (very small tail for a lobster) costing much more then the difference in the cost of meat. 2) again a Prawn sized Lobster Tail. 3) the baked potato was like the lobster tail, severely undersized for a baked potato, and dried out as well. 4) the server was very polite and helpful, however the management and kitchen needs to be replaced in my opinion. read more

Food here was quite decent for the price, for the most part... We had some Nachos and thank goodness we had a coupon for a Free Starter otherwise I would have been a lot more upset when what I feel confident calling the most poorly topped nachos I have ever seen in a restaurant came out. They were atrocious. I actually thought they forgot to put cheese on them but later we did find a evidence of splashes of 7-11 cheese sauce spatters on the outer edges of the tray. I ordered the 8oz Ribeye. When it came out I had to return it as although I ordered it medium rare it came out slightly more than well done. Luckily when they did bring the correctly prepared steak it was quite good. Like quite good. It came with a grilled mini cob of corn and a baked potato which was cold on the inside but not bad. I paid to have all I could eat Caesar Salad added to my meal and that thing was huge!!! It was very nice and garlicky would for sure get this again, well worth the $4. So I know that this place just opened and you need to expect to have some patience but our server was sub-par at best. We were seated before everyone in our section but she took everyone's orders first and I actually had to wave her down and tell her we wanted to order cause we had waited so long. That put us off a little. We decided we may come back when they have had a little more time to get the service up to par. For the price the food was way better than you would expect. read more

Chuck's Roadhouse - All you can eat Caesar Salad add to any entree for $4 - Bars Near Me - Hamilton, Ontario

Don't go here: I've been to a few of chucks restaurants. This place by far is the worst of these restaurants. Asked for a pint of beer and took the server ten minutes to come back and say they were out of stock, then took another ten minutes to bring me my pint.. Go to Jacks across the street, you'll have a better time. read more

I had 1 pound rib eye My wife had the t-bone My kids had : mega BELT, mushroom melt and buffalo chicken quesadilla I don't usually order steak cause of price but I came here to eat steak because it was such a good price. I can't honestly give a appropriate comparison because of my lack of steak eating experience but I thought even at Well Done it was very good. Yes at $20 per person is $100 seems like alot but you can spend $20 at McDonalds and not get quality food and or be sick afterwards. If I had to say anything bad it would be the fries were warm not hot and since I am a big eater the 1 pound steak (biggest they offer) left me still hungry. I will come back and try the one of the burgers next time. Very friendly staff. Thanks read more

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Arrived at 1:20 pm....waited for 15 mins just to get our drink order and food order taken...another 15 to get our drinks...Waited over 1/2 for our appetizer. Son in law had to leave before eating as he had to pick up my grandson. Didn't get our food until 2:50 pm. Food was allright. Prices were about average I would say...just over 140.00 for 5 people. No alcohol was purchased. Won't go back again. read more

Driving by and saw this place. Popped in for lunch...kinda wish I hadn't. Our server was friendly and efficient, the ambiance was ok ..the let down is the food. I ordered the chipotle pulled pork. Zero chipotle flavour, pork was dried out and inedible in sections, very small portion size of pork (which in the case was a good thing). Onion rings on top were overcooked and burnt rendering them inedible. Partner had French Dip style sandwich...which said it came on an onion bun (it did not), with horseradish sauce (none was found). he said the jus for dipping was good. Saving grace for him was the $6.50 Caesar Totally disappointed...wouldn't recommend and wouldn't go back. read more

the server started with giving my adult granddaughter a kids menu. she is short but is 21. had to come back to ask if we wanted appetizers first. all and all we got through but not happy with server. food was good. read more

The service was good but..... the food was disappointing. The salad was way over dresssed and the sandwich was tasteless and the fries were soggy. read more

Waitress was very nice, but run off her feet serving tables inside and on the patio, while the manager spent most of her time talking to two males in the bar. I timed her the second time......14 minutes while we were waiting to order because the poor waitress was swamped. Food was inedible....my club house bread was burned and onion rings overcooked to point of being hard. Manager was ridiculously inept and oblivious to the entire situation....she should have been helping instead of socializing. NEVER AGAIN! read more

Flat warm beer, zero carbonation in the beer, was room temperature, and was not properly poured leaving pitchers 3/4 full. The owners need to put some money in to this place. And drop that side of corn, nice and soggy grilled corn. Server was great!! And the 21 year old manager is holding this place together like gorilla glue on cinderblocks read more

I've been frequenting Chuck's Roadhouses for a while but for some reason at this one I was neglected as soon as I walked in. No one greeted me and when the bartender finagled said I can sit anywhere I like after 5 minutes it didn't get better. I ordered a beer and a shot and was intending to order food as I was hungry. Their didn't seem to be any interest in looking after me. How I'm leaving this place hungry. read more

Tried Chuck's Roadhouse this evening wonderful food, great service and very accommodating. Ate at the bar due to being busy. Only flaw, didn't want to wait an hr for a private table. Still will be going back. read more

They never come up to us for 36 minutes to site us when there was up to 4 tables ready to go 3 outher groups was getting upset on how long they are at talking to anyone ...but hope the food is good did all this in the last 30 minutes still not food . read more

Chuck's Roadhouse - Soup - Bars Near Me - Hamilton, Ontario

the food was alright but the customer service made up for it 100 times over. our waitress phoenix was the sweetest ever and made the experience so amazing. will forever rave about this place 10/10. read more

Went to Chuck's on Centennial Pkwy in Hamilton Food was good. Steaks were awesome. We were celebrating 2 birthdays and had a table of 7 Although we are a tough group to handle, the waitress, Stephanie... was amazing!!! Handled all situations like a pro. Probably the best waitress I have ever had... Anywhere! read more

Horrible, horrible, horrible that's all I think when I think of chucks roadhouse. The severs are a mess. I know they just opened up but wow I have never seen service like this. There was a 15 min waiting list for seats not the end of the world. We were then seated and waited for our sever. She showed up about 10 minutes after seating. We placed our order for drinks and appetizer as we weren't sure when we would see her again. The nachos came out dropped off by another server not our waitress and they were the worst nachos I have ever seen. If it wasn't for their coupon for a free appetizer I would have returned them. There was no cheese and not enough salsa and sour cream. We hadn't Sen our sever in quite some time we were ready for more drinks and to place our entree. She then took orders for a table that was sat after us and came to us about 5 min later. We then asked for more sour cream and salsa for our nachos she brought it out about 7 minutes later. A little to late in my opinion. Our entrees came out in good time but dropped off by a random sever not our server. We ordered a couple steaks both medium rare one came out perfect the other was well done. We returned it and she gave us attitude. The meals were decent and the cost is very affordable but the service is horrendous. I don't think I would return to this location for a while until they get their kinks worked out. Just the worst service I have ever seen. I would have gave it a one star but the price and food brought this up a bit. read more

If I could leave less than a star I would took 1 hour for drinks and almost 3 hours to see food garbage food garbage service,, save you're money, i wish I would've left before we payed for those drinks read more

Waited for drinks longer than anything, the food was okay, I was brought the wrong order and the order was never changed on the bill so I had to ask for it to be changed. Asked for a drink, the manager told me they didn't serve that but a waitress spoke with me and rang in the drink for me. Asked for fries extra cooked and they were brought out warm. Most staff is friendly, manager seemed irritated most of the time, she didn't give off very good very energy to me, the customer. The food though was good though for the most part. read more

We come here often...however on our last visit both my steak n my husband's was over cooked n when we told the manager about it all she said was she would tell the kitchen. Nothing else was done like an offer to discount the meal considering we were starving n in a hurry n the order had already taken too long to arrive. So even if they were willing to redo it...we couldnt wait. The waitress was great ,we were just disappointed about the quality of our food. read more

Found a very large piece of plastic in my dinner. Michelle the manager and a veteran of 15 years in the business called our entire table miserable and said that she didn't care that we found plastic in the meal. There is no plastic in the line where the food is prepped. Told me that she felt threatened by me raising my voice so she wasn't going to deal with us. She pointed out how generous she was to us by comping the appetizer we found the plastic in. Not one single apology. Btw we didn't talk to her when this happened because she walked away from our table as we were also questioning the incorrect meal that was brought out to us. We talked to her AFTER we paid the bill. Also witnessed her screaming and swearing at a server at the bar. She showed such professionalism. I have had better treatment from strangers on the street. We felt so horrible for the waitresses and the lack of support they received from her tonight. Not worry though she boasted about all of the change she has made since she's been there. Biggest change she's made is me no longer going there. Applause, applause, applause. Good job Michelle keep up the great work. read more

Went there for lunch. Got the rib and wing combo and 40 minutes later got the worst ribs and wings I've ever had in a restaurant. Ribs were frozen ribs reheated(if they weren't I'd have to see them cooked fresh before I'd begin to believe that) my buffalo wings had a barbecue sauce on them, not buffalo at all. Even the gravy for my fries had zero flavour. Took forever. Food was bad. Price was WAY too high for what I got. Service was great and I think the server was even embarrassed at how long it took to cook our food. Will never return and I suggest you consider whether or not you want to wreck your night by going to to this place. It will not be here this time next year. read more

First time here, the service was horrible and the food followed the service. Food was cold, when asked they said they would make a new one. The salmon that came out was not fresh, the same piece. Ordered appetizers and one of them came with our meal. No refills on drinks. read more

I showed up on their very first day of opening at lunch time I had hamburger fries and a pop the service was unbelievable something I haven't seen in a long time the owner and manager were very attentive couldn't beat the price $13 .90 the food was absolutely amazing I would highly recommend this place read more

First time going here and it was fab! I honestly didn't expect much for the low price point but was pleasantly surprised by how it all turned out to be. We had between us a huge 20 oz steak, literally the biggest thing I've ever seen,bacon cheeseburger, a pulled pork sandwich, roast beef dinner, buckaroo, calamari, nachos with chilli and pulled pork and a Montreal meat sandwich. The Montreal sandwhich was mine and I was knocked out of my socks by how much I actually enjoyed it. It comes with mustard but with ketchup, pickle and mayonnaise it just becomes my food fever dream, SO GOOD. Definitely request pickles and mayonnaise with it! The pulled pork is also nice with the nachos. I didn't try any of the other foods other than the buckaroo but from what I heard everybody could not stop to lift their faces from their meals and the conversation between us died as soon as our foods came out, gobbled up so quick and no regrets! The buckaroo dessert pastry is a nice ending to a meal but make sure you leave yourself room, my one regret was that I couldn't have fit more of it ! The place was great and honestly I am impressed that food could still be that good at that price point because usually we would hit up the Keg for steaks but their prices are easily double to triple what we ended up having paid and I feel the servers there always end up going missing once you get your stuff, where here we had our server checking in with us anytime a drink was empty not more than 5 minutes. I'd go again any time I'm around the area, I know there's others of these restaurants in other towns but haven't come across one until we stopped by the Hamilton one. Glad we did and hopefully one opens closer to my home! read more

We went there with friends from England we had the best food and unbelievable service the atmosphere was friendly and the staff was extremely helpful I would recommend it to everyone we will be returning again soon read more

called from parking lot of establishment to place an order and was told to call back in 30 minutes as they were swamped with full patio and line up at door and 9 drivers inside waiting to pick up orders, meanwhile i could see there was no line up and only 2 tables being used at patio, so went inside to see that there were only 5 people waiting. saw waitress yelling at the cook, heard from other customer that manager had stormed out about 45minutes earlier. finally gave my order and was told would be 30 to 45 minutes. ordered 2 of the 10 oz steak dinners, one well done with mashed potatoes, one med done with fries, $16. each, and full rack rib dinner $20. told would take 30 to 45 minutes, so waited in car and went back in at 30 minutes and dinners were already packed. they tried to charge me $82. and i said to show me the bill because it was too much money. here they were charging me for the steak and lobster dinners at $25. each. they fixed the bill because it was not what i ordered and told me to keep the lobster since it was their mistake. got home to find there was no lobster in neither dinner, was not the 10 oz steak, was much smaller, steaks were mixed up as far as the well done one was with the fries instead of the mashed potatoes and all the food was ice cold! worst experience ever! never ever go to this place, they should not even be in business! read more