I didn't realize this was supposed to be the gourmet version of ABC Stores, but ironically, it…read moreturned out to be my least favorite of all the ABC locations I've visited. The store itself is enormous and beautiful, of course, but my complaint is specifically about the food section, where they prepare and sell meals for customers to enjoy on-site.
We decided to give the food a try, and the experience was unnecessarily frustrating from the start. After receiving our meals, I asked the cashier for some hot sauce and teriyaki sauce. Her immediate response was essentially "no" to both requests.
"No hot sauce, just Tabasco." Um... Tabasco is hot sauce, so yes, I'll gladly take that!
Then, when I asked about teriyaki sauce, she said, "No, you'd have to pay for that." Okay??? Then charge me! I wasn't asking for a complimentary lifetime supply of teriyaki sauce. I just wanted some sauce with my food!
And unfortunately, the kalua pork moco loco desperately needed it. Everything was so bland that the tiny amount of hot sauce they initially gave me wasn't nearly enough.
Not wanting to go through another awkward exchange over something as trivial as condiments, I sent my husband back and asked him to get six packets of Tabasco. They gave him two. When he politely asked for more, they looked at him as though he'd requested that they draw blood from their own veins to produce the additional sauce. And even after all that, it STILL wasn't enough, that's how bland the food was.
I genuinely cannot stand establishments that are so absurdly stingy with condiments that customers have to keep asking, over and over again, only to be reluctantly handed another packet or two. It's uncomfortable, unnecessary, and frankly ridiculous, especially when the food itself is so lacking in flavor that the condiments are doing most of the work.
For a place marketed as a more upscale, "gourmet" version of ABC Stores, you'd think the food would be flavorful enough to stand on its own, or at the very least, that getting a few extra packets of hot sauce wouldn't feel like negotiating a hostage release.
Beautiful store, disappointing food, and an unnecessarily unpleasant experience over something that should have been incredibly simple.