First time using Cheap Charlies Flooring. It was an amazing wonderful experience. Both Carla and…read moreRoss were incredibly helpful in providing important information to make the best decision for our flooring needs. Their willingness to provide samples to take to our home to see how they would look in our home was exactly what we needed to make the best decision for us. They were very patient and understanding in meeting our needs and answering questions. They provided the best value for the flooring we were seeking. Finally their installer T.N.T. Floor Covering Installers (Tommy) was above and beyond expectations in installing our flooring. Tommy comes in with a large team that professionally removed our previous flooring, move furniture and beautifully installed the new flooring. Not to mention they were one of the most courteous group of individuals we have ever had do work for us. I strongly recommend both of these for your flooring needs!

We bought a new build home in Onslow County, NC. The Builder uses Cheap Charlies for their flooring…read moreneeds. We had a major issue with our LVP flooring because it was installed without a moisture barrier on the concrete slab. The floor began lifting within 1 year of us Closing on the house. We contacted Cheap Charlies with our issue. The only solution was to replace the entire 1st level floor. We also have steps leading to a room above our garage (FROG) with the same LVP flooring, however, the sub floor is wood which did not cause the LVP to fail. The Flooring manufacturer of the floor discontinued our exact floor. We and Cheap Charlies tried to match the original floor from another Manufacturer because our furniture, rugs, lamps, and other accessories were complimentary to the flooring (not a neutral color or pattern). We exhausted all options without success. We then decided, with Cheap Charlies help, to choose a neutral color and pattern LVP from the same original manufacturer. That left us with the stairs and FROG not being damaged and different flooring. We had been in the newly built home for less than 1.5 years, so two different floors were not acceptable to us. Cheap Charlies installed the newly chosen floor throughout our home, including the steps and FROG, with no upgrade or additional charge for the new floor. The installation team was courteous, professional, detailed and quick. We became friendly with the Family that owns and runs Cheap Charlies as they are truly good honest people. My wife and I would highly recommend Cheap Charlies for any new or replacement floor.

The customer service at the front desk is lacking. Seemed like they were irritated by simple…read morequestions about products.

If I had to redo this experience, I would not choose this company. Communication was terrible, and…read morethey couldn't even provide the install dates I initially requested. Nathalie needs to improve her communication. However, the contractor they used did a great job with the installation. My experience is detailed below: I initially wanted my floors installed the week of June 16th, which was communicated during contract negotiations and agreed upon. After the deposit was paid, I was informed that they had to move us up to the week of June 2nd due to another installation. If we didn't accept that date, we would have had to wait until July. On the day the materials were delivered, we were not informed that they needed to be placed inside the house rather than in the garage, which caused issues due to other circumstances. On installation day, communication between the supplier, Floors Unlimited, and myself was terrible, resulting in an unnecessary argument. Lastly, regarding the final payment, Rebecca stated she would send the aftercare paperwork and invoice by mail. It has been two weeks, and I still have not received them. Receiving mail from a company less than 20 miles away should not take two weeks.

We just had our new carpeting installed by Dan from Liberty Carpet in New Bern, NC. Dan did an…read moreexcellent job and is a master at his trade. Purchasing the carpet from Karen was also a great experience. Karen helped educate us and select exactly what we wanted. This was a higher quality carpet and a bit pricey but was the best price in town. Additionally, Liberty is a small business which keeps the dollars in our community. We highly recommend them. Rob & Kim Lavallee

We love the friendly staff and relaxed atmosphere at Liberty Carpet. When we bought our home we…read moreneeded to install some 'temporary' carpeting before doing a major renovation. Liberty helped us out while other companies ignored us knowing they were not getting a big sale! We are going with Liberty when we finish our renovations.

A small fire in a bedroom and guests coming soon left us pretty sure we wouldn't be able to get new…read morecarpet in time. The folks at Carpet One were great. They got the carpet in in record time and juggled their installer's schedule, so the room looked great just in time. A couple of months later one seam began to show. It was only a short seam in an out of the way spot, so we didn't really care, but Carpet One insisted on sending the installer back to redo the seam. Great people to do business with. In fact we were just there today to pick out some tile for a new kitchen backsplash.

Our floors were done by Carpet One, very professional and always responsive. No glitches, and they…read morealways return calls.

Was trying to get carpet repaired and they set me up extremely quickly to get an estimate and…read morerepairs done! Highly recommend them!

We were having our kitchen remodeled and used Interiors by H&W, for the floor tile and backsplash…read moretile. Mike Albertson was very helpful in selecting the best materials that fell within our budget. He even helped in color selection and gave us all the information we needed, to make an informed decision. His crew arrived prepared and completed the job in one day! I recommend them for any job you may happen to have. You won't be disappointed.

Although the selection was somewhat limited compared to the big box stores, the installation was…read moreexcellent and the owner, Mr. Sellers, promptly came to our house to correct a pucker in the seam between the old carpet and the new at a doorway.

After a horrible experience at a competitor, we went to Mill End in Harbinger in search of a good…read moreprice on quality carpet for a master bedroom. Sue was very helpful and attentive. She listened to our budget restrictions and what we wanted and suggested a particular product. She also came out to our house to do a final measurement to ensure that the price was accurate and minimized waste so we didnt overpay. The carpet is beautiful and we are so glad we took her suggestion! Their price was competitive with other local carpet businesses, but the service far surpassed the others!

Expectations well exceeded!!!! Very professional…read moreorganization. From the store staff to the installers, everyone was top notch. The LVP was a great value. Much better price and service than was offered by the big box store. My wife loves the new floor. We are very happy with the service, value and quality of the flooring. I highly recommend Full Service flooring for all of your flooring needs. They went above and beyond what was expected.. I just can't say enough about the service we received. Five Stars +++++++

From the owner: The Tyson Family has been in the flooring business for over 20 years. We started a carpet cleaning…read morebusiness in the mid-90's which was part of the Chem-Dry franchise. In the late 90's we started selling and installing carpet. We only had three carpet deck boards in the back of the carpet cleaning van. But the flooring store idea was born. In the late 90's we started selling and installing carpet. We only had three carpet deck boards in the back of the carpet cleaning van. But the flooring store idea was born. We quickly expanded our operation from one store-front to all four and took over the whole building. In 2010, we sold our carpet and rug cleaning business to our employees and expanded our flooring operations. In the same year, we joined Abbey Carpet & Floor (from Naples, Florida) and opened a second location on Firetower Road: Abbey Full Service Flooring. 2014 saw continued growth as we moved to our new location in Ange Plaza in Winterville - Full Service Flooring.