After being a customer with them for 10+ years, I've finally decided to write a review. I have yet…read moreto meet, see or hear from Mr. Amacher myself after many visits in their office or by telephone. Many customers stay because we don't bother switching like myself but after Mr. Amacher has collected my tens of thousands of dollars over 10 years, I don't think it's too much to actually get my insurance card in a timely manner. You only need to mail it out twice a year! To make it worse, my husband called last month and spoke to someone, again, to remind them they forgot to mail us our cards. Do you think we have our cards yet???? The physical card expired on 5/13/17 so we had to get on our computer and print a copy. How difficult is it to treat your customers like we matter? We moved out of Seattle years ago and will soon be looking for a new agent because this office is beyond incompetent and lazy. I am sick of calling and reminding them to do their basic job each year. Yes, I am frustrated and I have many good reasons why. Shame on me for staying this long. I will soon take my loyal business elsewhere.

WOW, just wow! Customer service is alive and well ! Elliott returns calls , is knowledgeable,…read morerespectful and so helpful! This company is 5 star !

I can not say enough good things about Dave Newman State Farm, especially our insurance agent,…read moreKristy. We've been insured through them for 5 years and any time I've ever needed assistance or have any questions, I never have to wait. She has been wonderful!!! Mostly, I wanted others to know, we have 2 teenage boys and our rates seem significantly lower then what other people we know are paying. I've actually had friends switch to my insurance company and are very happy they did. Keep up the great work!

Had to pick up a check for a settlement unrelated to this agency. In their defense they were…read morewilling to stay open late so I could pick up the check and I was irritable after all we had been through getting rear ended etc. Mr.Newman acted very compassionate but after unsuccessfully trying to get my insurance business to he made smart ass comment and walked out the door.

I've been a State Farm customer for several years through 4 different states and always has had…read moregreat experience with the company in general. I recently moved to Florida, and everything that could have gone wrong, went wrong when setting up a policy with another vehicle in the new state. I've gone back and forth for WEEKS with a local Miami agent and still no movement has been made. I finally called Derek, since he was my previous agent before I moved to Miami two months ago, and he was able to fix everything for me within the DAY!!! He is a true GEM to any company he works for. One of the main selling points of State Farm is their customer service. Also why I'm willing to pay a higher premium over the years compared to other insurance company. I was truly on my last string with State Farm and he honestly is the only reason why I havent switched providers after the whole headache I just went through.

Horrible when you actually need help…read more I was told by my insurance agent to file a claim under the belief I wouldn't be charged my deductible due to me not being at fault for the claim. Unfortunately, I ended up paying my deductible which happens. I was then told AFTER everything that for 50 cents more I could have changed my policy to avoid paying hundreds of dollar. Furthermore, I was told over the phone that this sort of thing should have been brought up to me in an annual review with my agent. In 6 or 7 years here I never once had any sort of discussion like this. Then, they then said it was on me to initiate these talks to review my policy. Seriously?? Avoid this office and don't waste your money here.

I have been with pemco Raymond insurance for 25 years . we have 5 cars our home ,reational property…read more,renters and boat insurance through dave. their customer service is awesome dave and his wife are very nice and always helpful very happy with our interactions over the phone and in person we are extremely happy with their services and would highly recommend Raymond insurance. personal service great real people. thanks for all the years Ross & Traci Packard

From the owner: Car insurance home insurance…read moreboat insurance renters insurance bike insurance motorcycle insurance mobile home insurance Pemco Progressive Geo Vera Pemco West Seattle Progressive West Seattle Geo Vera West Seattle car insurance west seattle

Truly exceptional service. Prompt, courteous, informative and professional. A pleasure to work with…read moreand they make insurance easy to understand and will custom design the right plan for you. Rob Flajole is a pleasure to work with.

Insurance is just one of those things, like mortgages and taxes, that clearly define adulthood, and…read moresomething we do infrequently enough we often need professional help. The trick is finding someone who simplifies the process, explains everything clearly (and perhaps multiple times and in a variety of ways), reliably follows up, and -- of course -- tries to find you the best options for your situation and price range. For all of this and more, Rob Flajole, introduced to me by a friend, has to be the best insurance agent in Seattle. In plain English and real-life examples, Rob explains insurance concepts that previously were too abstract and convoluted for me to understand, and then kindly and patiently explains them to me again. :) [Quantum physics, I get; insurance, not so much.] Rob is, hands down, the clearest, most diligent, fair, and fun (yes, really!) insurance agent I've ever worked with and I recommend him to everyone in the Seattle area. He's the best!

Christina is amazing. I had two not-at-fault accidents in the last year, and was struggling to find…read morebetter insurance. Over the course of 24 hours she found me a policy, with better coverage, that was 80% cheaper than anything I had found on my own. That's not a typo or an exaggeration. She sent me multiple quotes, with multiple companies, to make sure I had all the various options to make an informed decision, and helped me understand the nuances that might make one set of coverages better for my specific needs than another. She is an absolute pleasure to work with, and I think you would be hard pressed to find an agency that would provide this level of personalized service.

From the owner: Independent insurance agency writing personal and business insurance in Washington, Arizona, Idaho,…read moreWisconsin, Texas, and Louisiana. We work hard to offer as many choices to fit your coverage and pricing needs. We will review and compare all options to make sure it protects what you need.

Great Insurance Agency!!! Highly recommend Brian Chambers and his team!! They are quick to respond…read moreto you and care about their clients.

Zero stars I would…read morelike to preface this review but stating I am sure like many of you when you audit reviews you account for perfect ratings being bought and the most negative ratings being an angry customer venting. I am purely sharing my experience with this agency so you can make an informed decision about where you take your business. For context we are two mid 40's drivers, no tickets, no accidents. We were carrying multiple policies (2 vehicles and home owners). We do not price shop insurances, bouncing around. We have carried these policies for multiple years with this agency. We chose a west Seattle agency because we reside in west Seattle. We have high credit scores. These are all important factors. We were just given a call that myself and the vehicle I drive would be dropped from our coverage. So here is the story of why I was dropped: I had to make a claim with State farm because while I was getting gas, a woman exited the convenience store jumped into her car and reversed into me. I was outside my car because I was pumping gas. She asked to make repairs off insurance. This made me very uncomfortable. We exchanged info and I made a claim to get my car fixed. Very cut and dry. At a gas station, not in my car, all on video. I had the misfortune approximately a month later of being rear ended. I was in stop and go traffic exiting off of I90 onto Highway 18. Anyone familiar with that drive knows you roll for miles before you can turn onto 18. So thats what I was doing, rolling for miles. For some reason, the driver behind me decided he wasn't going to stop and crashed right into me. I had my brake fully applied and had appropriate space between myself and the driver in front of me. So I did not bounce into them. We exchanged info, the driver apologized and I went home. I contacted his insurance directly but could not get a hold of anyone so I reached out to state farm. I was told it was best to go directly through his insurance so that I would not have to pay my deductible. However I asked them to proceed since no one would return my call at his insurance company. I paid two separate deductibles and was told that after they sorted the claims if I was not at fault I would get my deductibles reimbursed. I went to the shop they preferred. I did not claim my rental car reimbursement and I made no medical claims on either accident. The vehicle was repaired and I was eventually reimbursed both deductibles. I was then dropped by my insurance. They were very "polite" and blamed it on underwriting. So I looked into underwriting. This is an example for context not my particular situation. Just "3" claims is a lot of activity on a policy. I understand that something may "technically" not your fault, but when you see households racking up 3, 4 or 5 "non"fault" accidents something about their driving style is contributing this. I can drive down the street hitting my brakes randomly and someone will eventually run into me and it would not be "my fault," but my driving style did contribute to the accident. Insurance company know what the norm is and when you venture outside of that it is not financially smart to keep you as a policy holder. Be happy they covered those accidents and move on to a new company. Try to look at your own driving habits and style and see how that can be altered. People are hit by others and it really is "not-at-fault," but it reaches a point when enough is enough and they will set you free. That is a very fair assessment. Absolutely bad luck happens but absolutely you might also be a part of the problem. Apparently according to this agency I should have predicted while I was pumping gas someone would reverse into me. Perhaps I should have jumped in front of my car. And apparently even though I had been rolling for miles stopping and going. I should have predicted the gentleman behind me was not going to stop. Perhaps swerved into the construction barrier? And lets not forget that I didn't cause an accident in front of me. But I guess underwriting does not factor in that "preventive" driving. Do not waste time or money building "customer loyalty" here. It does not exist. More importantly, anyone who does do business with these guys and if you have had two no fault claims and were not dropped I would love to talk with you. Please contact me China Colton 4253437665