This is a review of the Allstate app and Drivewise. For how much they charge, the Allstate server…read moreis lacking. Response time is snail slow. Then the Drivewise app is a joke. "sudden braking?" How about defensive driving. Allstate just assumes it's your problem. Drivewise is Big Brother stalking you.

Great staff. Owner Aaron has very little EQ. If deal with staff go for it. But wouldn't touch him…read morewith 10-foot or any other pole.

David has been my agent for over 25 years and has consistently found the most comprehensive and…read moreaffordable coverage for my home, vehicles, renters insurance, and umbrella policies. He's helped problem solve tricky insurance situations and has been great about setting expectations appropriately. Every few years I check with other brokers and nobody has ever been able to find better rates for the same comprehensive coverage.

David was referred to me by my sister. She had nothing but good things to say about him. Needless…read moreto say, I was not disappointed. David helped me change policies seamlessly, and saved me lots of $ by using his services for my insurance needs. I highly recommend David Wenzler.

Truly exceptional service. Prompt, courteous, informative and professional. A pleasure to work with…read moreand they make insurance easy to understand and will custom design the right plan for you. Rob Flajole is a pleasure to work with.

Insurance is just one of those things, like mortgages and taxes, that clearly define adulthood, and…read moresomething we do infrequently enough we often need professional help. The trick is finding someone who simplifies the process, explains everything clearly (and perhaps multiple times and in a variety of ways), reliably follows up, and -- of course -- tries to find you the best options for your situation and price range. For all of this and more, Rob Flajole, introduced to me by a friend, has to be the best insurance agent in Seattle. In plain English and real-life examples, Rob explains insurance concepts that previously were too abstract and convoluted for me to understand, and then kindly and patiently explains them to me again. :) [Quantum physics, I get; insurance, not so much.] Rob is, hands down, the clearest, most diligent, fair, and fun (yes, really!) insurance agent I've ever worked with and I recommend him to everyone in the Seattle area. He's the best!

I love the fact that this small family business takes care of me in ways that my previous insurers…read morenever did in the past. There's a personal touch and caring feeling you get from every person that I've spoken with over there and they always get back to me promptly whenever I have questions. I highly recommend them!!

Natalie at Merrill & Merrill insurance made the process of transitioning from college and into the…read moreworking world a breeze. She made recommendations that helped keep my rates low but still gave me full coverage on all my insurance needs. The whole team is always quick, responsive, and helpful with any question I have. I know they always have the customer in my mind with every decision they make. The whole team at Merrill & Merrill makes sure any insurance need I have is as painless as possible. I would recommend their team to any person or family looking for insurance assistant!

I've recently received the following phone message from my State Farm Insurance carrier, telling me…read moreState Farm was not going to renew my homeowners' policy. (Not my agent, his assistant.) "The reason for the non-renewal is just basic claim activity. I know there's two claims in 2022 neither of them out any amount, but we're looking at frequency here, so they still count as two homeowners' claims, you know within the past year or so. So, the underwriting team has decided to non-renew the homeowner's policy, you have until June 29th." I was a bit confused because this was the only two inquiries since 2017 when we started our policy coverage. I called the Washington Insurance Commission to help me understand what just happened. The representative was very helpful. She explained that when you have a question to see if something is covered, do not go to your Home Insurance first, ask the Insurance commission. Some insurance companies base renewability on activity not just claims and State Farm is one of them. The representative advised I might consider a brokerage to solve the issue I'm in right now. I went to Yelp, read the reviews and I called Westphal Insurance and I was not disappointed. Julie is great. I was so worried about not having coverage and she just started working on it immediately and I am so grateful to have found them. Julie gave me comprehensive solutions and educated us on the coverage options we do have. As scary as it got, we are all so grateful and relieved.

Jeff and Trish have taken great care of my family's insurance needs, and are always responsive and…read moregoing above and beyond. Highly recommend giving them a call!

Ashley was amazing to work with! She was extremely helpful and responsive throughout the entire…read moreprocess. It was such a pleasure working with someone who was so knowledgeable and genuinely helpful. I would absolutely recommend Ashley to anyone looking for great service and support with their insurance needs. Thank you, Ashley!

Excellent service, great communication, and Malinda & Ashley truly cares about their clients…read more Highly recommend Working with my insurance agent Malinda Zampera. It has been such a smooth experience. Ashley made everything easy to understand and she always is quick to respond to my questions. It's clear Malinda & Ashley genuinely care about their clients. I feel confident knowing I'm in good hands! I highly recommend them !!!!!! Thank you

My experience with Gerald has been fantastic! He's been my agent for the last couple of years for…read moreboth my personal and business needs. He was able to find me affordable renters insurance including coverage for my Doberman, and he gave me the heads up that my auto policy was going to renew at a much higher rate this year and he was already on it searching for a better rate elsewhere. It's a relief to know he is making sure that I am well taken of.

I have been with State Farm, Liberty Mutual and others. The level of customer service and concern…read moreand care Gerald has provided for me does not even compare to these other companies. We have our home, auto and umbrella coverage all with Gerald. I recommend him to all of my clients whenever possible because I know that he will go the extra mile for them. Insurance is one of those things that changes often and you need to look at on an annual basis to determine if (1) the coverage amounts you have are adequate for your life style (2) if you are getting the best rate for this coverage. Since Gerald is a broker he has access to multiple companies.

I was referred to Grace Roberts and James Roberts at State Farm by a colleague who has had auto +…read morehomeowners insurance with them for many years. I have been with my local Allstate agent for over a decade but never spoke to my actual agent only his assistant. It was transactional and impersonal. From the start of my call, I received excellent and knowledgeable customer service from this State Farm agency. A startling difference to Allstate. I was transferred to James who assisted me with getting a quote for Auto + Renters insurance coverage. The whole interaction was simple, straight-forward, and was completed during my commute home. I had received multiple quotes from AllState, Costco's American Family program, and Farmers, along with this State Farm quote. This State Farm premium was the cheapest with higher and more comprehensive coverage. James answered my questions with detailed knowledge offering suggestions on coverages based on my driving history and current needs. It was one of the most pleasant and informed conversations I have had with any insurance company. This is the start of my policy with them but I trust that if any claims arise I will be well taken care of.

If you're in the market for a great insurance agent, I highly recommend Grace Roberts…read more When I was searching for a new insurance provider, I wasn't focused on the brand name--I wanted a reliable agent who could answer my questions promptly. Grace and her husband, James (who is also her colleague), never pressured me into making a decision. In fact, when I was considering switching to another insurance company, James took the time to explain what I should consider. Ultimately, even though another company offered a lower rate than State Farm, I chose to stay because of the exceptional support and availability Grace and James provide. They're local, approachable, and treat me like family--which is a rare quality these days.