Austin helped me get a fantastic home and renters insurance rate with Mercury…read more In our initial conversation, Austin took his time with me to understand my situation from a professional perspective. It then compares the rates from several insurance providers, including Progressive, and finds the best cover and momentum for us - in our case, it's the Mercury. The follow-up communication with Austin is also productive and easy. The transaction was settled through several e-mails. If you are a homeowner or landlord, I would highly recommend Austin as your realtor - he puts the client's interests first, which is a virtue these days.

I WOULD NOT RECOMMEND THIS AGENCY ! I have experienced the worst client service in the last 9 years…read more and given hoim both my home and auto Insuarnce needs and should have left this Agency years ago when they couldnt even m,ake the necessary changes to splitting my poicy from my ex, but sadly out of convenience I stayed with Austin's agency when I relocated out of state as it was a busy time. Against my better judgement in lui of how poorly I was treated prior. This agency has not represented me or helped me in any way regarding numerous ongoing problems regarding my policy changes not being separated from my prior divorce, and have made things extremely difficult for me over the course of the last 4 years specifically . The time and efforts I've spent trying to get so many still non resolved issues handled has been over 40 hours and countless days . I have lost sleep over so many issues taht have cauised me so much additional stress and anxiety over its been too much to even write or address in this review. Austin refuses to ever get involved in any matters that are your Insurance Agents job when Ive really needed help. I've been through a living nightmare with this Agency as well as Farmers , with my ex filing 2 separate accidents on my Insurance out of a different state /fraud and different policy numbers and Austin is never willing to assist or help me get these matters resolved. Simple requests like asking for new Insurance cards and new policy information takes 4 phone calls and text messages and still cant get accomplished .Austin's Agency even allowed my ex to cancel my Auto insurance completely without ever notifying me for months until I called to get a new car added, only to find out I had no active Insurance . In addition to all the years of frustration in fighting for my own rights and whats right, When I'm actually hit by another driver last month on a Saturday and reach out to Austin for some help and his response is" I dont work 24/7 and have a wife and 3 kids and its not my problem ! All he does is send me the 800 number for claims that I wasn't asking for , all I needed was up to date Insurance cards which he still refused to send . ( I have the text for refrerence ) Austin never bothered to call me or email me as to if I needed any help or if I was ok from this accident or for that matter filing against the other ticketed parties Insurance. I had to do it al on my own once again like everything else. I've been acting as my own agent for far too long ! The unbeivable part is that Austin has known a glimmer of what I've been going through and doesn't care and lacks any empathy and understanding I have had it with this Agency and if you are looking for an agent who is lazy and unrespnosive at best then this is the agency for you. He is not intrested in actually helping women or single moms for that matter. I am taking by business elsewhere where my agent actually fights for me and help me when I really need it.

Dan Gelhaye of Eastside Insurance Services was referred to us with a 5 star rating. As a retired…read morecouple, we were looking for more affordable insurance coverage. Dan's efficiency and resourcefulness assisted us tremendously. His personalized expertise saved us much time, money, and stress. His thoroughness brought us a great coverage plan during these times of rising insurance costs that we would not have found on our own. He kept us informed and part of the process through each step - via emails, a detailed video and phone calls. We were delighted to experience Dan's kind and thoughtful professionalism with superb customer service. 5+ stars to this man, Dan Gelhaye, who stands apart from others we have experienced in the Insurance field through the years. We are very grateful! Jose and Chrissy

I recently switched over to Eastside Insurance from a recommendation by my friend. I have a lot of…read moretrust in Dan who has been very responsive and great at keeping the line of communication open.

Lola was GREAT to work with. Very helpful and knowledgeable. She spent all the time we needed to…read morego over everything. I have already sent her more people. Thank you Lola!!

I was looking for a new broker that can help with reducing my high insurance cost, good customer…read moreservice and care. I got a referral from a friend to check out this place and give it a try. I am so glad I did. Lola was amazing and she went above and beyond my expectation and delivered it all. Thank you, Lola!!!

I have to say, it is not often that I am prompted to take the time and fill these out, but Patricia…read moreTrautman and her team in Issaquah have exemplified the highest level of customer care and professionalism that I have experienced in years. After an easy and affordable transition from our existing auto policy, we ultimately wrapped all of our business/home/personal/life up with a package that we are very happy with. Unfortunately before the holidays we had an incident that required the use of our home owners policy that we recently opened with them. There were a ton of fearful emotions, along with the inconvenience of sorting through the terms of our policy etc. Without hesitation, Patty and her office handled the details promptly and with genuine care of our circumstances. I can say with certainty that this was the most sincere effort of a business owner putting the needs of their client first I have ever interacted with first hand. The loss got handled better than we expected, on a time line much shorter than anticipated, and the comfort and care that was provided by our wonderful coverage and professional agents allowed my kids and wife to enjoy our first Christmas in our new home with a renewed feeling of safety. Thank you so much Patty. It is nice to actually look forward to paying premiums; ) No Joke!! You and the team are the bomb!! Maximus.

Would give 10 stars if I could! Nicole is the Best agent I…read morehave ever known! Best customer service! Very knowledgeable. She is there to help, someone always answers the phone or they get back to you quickly! I can see she genuinely cares and does everything she can to help. An agent to be with if ever have to deal with claims!!!

I cancelled my homeowners insurance, after 30 years and only one claim, when the most recent…read morerenewal had an egregiously high premium. The person I talked to was Angela, she said she was the assistant. My interaction with her was just another nail in the coffin for never insuring through Farmers again. I found her to be very condescending and passive aggressive, especially in her email communication. Got news for you, Angela, it's business, not personal. When people aren't happy with your product and choose to look elsewhere, try not to let your pettiness dictate your actions. BTW, I was able to find comparable coverage at nearly a quarter of the price Farmers wanted to charge.

When you have a relatively complex insurance portfolio, you develop certain expectations from your…read moreinsurance agent. Here are mine: 1. I want one contact person for all policies 2. I want great communication, a person on the other side of the phone 3. I want no lapse between policies 4. I want the agent to work hard to lower the premiums 5. When an insurance event happens, I want quick, concise, handling 6. I want the person to be nice, kind, professional, proficient I have all that - and more - at the Aaron Whitcomb Allstate Insurance Agency in Issaquah WA. Ryan Wong, my contact person is as responsive as you can imagine. I moved to this agency from another one which shall remain unnamed. My condition at the time was: "I will sign whatever I'm asked to sign, but all else handled by the agency". That was exactly what happened. So, if you have an insurance portfolio, or just a couple of policies, you are unhappy with the service and the responsiveness, and even less happy with the premiums, try Aaron Whitcomb's Allstate Insurance Agency in Issaquah WA. Ask for Ryan. Ask for a quote, and you might just be surprised.

This is a review of the Allstate app and Drivewise. For how much they charge, the Allstate server…read moreis lacking. Response time is snail slow. Then the Drivewise app is a joke. "sudden braking?" How about defensive driving. Allstate just assumes it's your problem. Drivewise is Big Brother stalking you.

Tamara H. and Mary A. (Issaquah,Wa AAA) are great planners for our vacations. They have…read more"ExtraSensoryPerception" to guess and suggest what we would like. Mary Planned our Alaska flight and rental car drive to Anchorage,Ak. The highlight of the trip was the Prince William Sound Sealife boat trip. We saw sea otters floating on their backs cracking oysters, Orcas diving for food,Humpback whales spinning out of the water,2500lb Sealions on the rocks,seals,porpoises eagles etc). This boat trip departed at Seward for about 3-4 hr trip out in the Sound. Then we drove our rent car to Denali Park where we stayed and boarded a tour bus to see many wild animals. Moose,reindeer,mountain goats and Grizzley bears. Take your Binocs on the bus to see the Grizzleys digging for root stalks in the riverbed. From Anchorage we drove to Seward. Near Seward just off the highway we saw a commercial animal park with Lyynx,Musk oxen,moose,reindeer, bears, and of course a gift shop. Tamara is planning our Australia trip to Sydney,Melbourne and Cairnes in April 2016. Should be great! Three cheers for the girls at AAA Issaquah!

Maybe I'm just spoiled by my AAA agent in Miami (Henry Munoz) and my AAA Office in Farragut, but…read morethis office was less than worthless. I came into an empty office/store with 3 questions (Viking cruise, updated State Department information for an overseas trip I'm taking tomorrow, and an insurance question), the 2 ladies on the front desk had a standard answer for each of my questions "sorry, we don't do that here". I said thank you, called my Miami agent, he solved everything within minutes.

David is an absolute pleasure to work with and really looks for the best solutions for his clients…read more David has been assisting with some local refugees who are new to the American insurance policies and has gone above and beyond to be helpful, informative, and find the best fit! Highly recommend

I have had Allstate Insurance for over 25 years and been with David since 2014. Every interaction…read morewith David has been professional and clear. He ensures I understand impact of changes, looks into complicated problems as they come up, and gives me straight forward ideas for dealing with insurance. I would highly recommend working with David.

Best insurance agents around! Always helpful and willing to go above and beyond. Brad has lots of…read morehistory with the company and his family supports him in the office as well.

Brad has always been a fabulous Allstate Agent. He's assisted in finding additional benefits with…read moremy policy, when I was unaware. He has been fast and more than helpful whenever I call. He's always available if I ask to speak with him, or will call me right back. I've been with Allstate for more years than I'm willing to count! And, not only with Allstate, but with the Issaquah office for that many years...even though I live in Ocean Shores, WA. I'm more than pleased with the service of this agent and office staff. Always helpful, always kind, always professional. I have no plans to look elsewhere for my insurance needs. In addition, when I bought a new house 3 years ago, the bank wanted to go with their insurance carrier. I said absolutely not. I want to bundle with Brad at Allstate in Issaquah! Thanks Brad (and Chaz!)