I WOULD NOT RECOMMEND THIS AGENCY ! I have experienced the worst client service in the last 9 years…read more and given hoim both my home and auto Insuarnce needs and should have left this Agency years ago when they couldnt even m,ake the necessary changes to splitting my poicy from my ex, but sadly out of convenience I stayed with Austin's agency when I relocated out of state as it was a busy time. Against my better judgement in lui of how poorly I was treated prior. This agency has not represented me or helped me in any way regarding numerous ongoing problems regarding my policy changes not being separated from my prior divorce, and have made things extremely difficult for me over the course of the last 4 years specifically . The time and efforts I've spent trying to get so many still non resolved issues handled has been over 40 hours and countless days . I have lost sleep over so many issues taht have cauised me so much additional stress and anxiety over its been too much to even write or address in this review. Austin refuses to ever get involved in any matters that are your Insurance Agents job when Ive really needed help. I've been through a living nightmare with this Agency as well as Farmers , with my ex filing 2 separate accidents on my Insurance out of a different state /fraud and different policy numbers and Austin is never willing to assist or help me get these matters resolved. Simple requests like asking for new Insurance cards and new policy information takes 4 phone calls and text messages and still cant get accomplished .Austin's Agency even allowed my ex to cancel my Auto insurance completely without ever notifying me for months until I called to get a new car added, only to find out I had no active Insurance . In addition to all the years of frustration in fighting for my own rights and whats right, When I'm actually hit by another driver last month on a Saturday and reach out to Austin for some help and his response is" I dont work 24/7 and have a wife and 3 kids and its not my problem ! All he does is send me the 800 number for claims that I wasn't asking for , all I needed was up to date Insurance cards which he still refused to send . ( I have the text for refrerence ) Austin never bothered to call me or email me as to if I needed any help or if I was ok from this accident or for that matter filing against the other ticketed parties Insurance. I had to do it al on my own once again like everything else. I've been acting as my own agent for far too long ! The unbeivable part is that Austin has known a glimmer of what I've been going through and doesn't care and lacks any empathy and understanding I have had it with this Agency and if you are looking for an agent who is lazy and unrespnosive at best then this is the agency for you. He is not intrested in actually helping women or single moms for that matter. I am taking by business elsewhere where my agent actually fights for me and help me when I really need it.

I'd put a negative score if there is such an option. I was recently referred to this agency. Here…read moreis what they got wrong: 1) after almost 1 month of moving into our new home, they still have the wrong address in the Farmer Insurance portal. 2) The policy started date was more than 1 week before we closed on the house although the agent had been in contact with our mortgage broker during the process. 3) After seeing the wrong address in the portal, I emailed the agent before Xmas. He replied that he would answer all my questions after Xmas, which I understood. But, he never did. I followed up with email and text. I also tried to leave a phone message but their voice mail cut me off even before I can finish two sentences. 4) Finally I emailed one of their "associates" who came back to work on Wed. He asked me to resend me my questions because he hadn't seen them. The problem is that he was copied on my email. He emailed me back and stating that hoped I understand that he needed to spend time with family, and it'd take time for him to catch up on his emails. It's Friday, and he came back to work on Wed. I haven't never had a service professional who behaved like this. Stay away from this agency. They're a lot more responsive during the initial sales process - they almost responded to me within 30 minutes. But, once I became a client, the response time is VERY slow. I used to have Amica. Although it's more expensive, it's way more responsive. I'm going back to my previous agency!

Dan Gelhaye of Eastside Insurance Services was referred to us with a 5 star rating. As a retired…read morecouple, we were looking for more affordable insurance coverage. Dan's efficiency and resourcefulness assisted us tremendously. His personalized expertise saved us much time, money, and stress. His thoroughness brought us a great coverage plan during these times of rising insurance costs that we would not have found on our own. He kept us informed and part of the process through each step - via emails, a detailed video and phone calls. We were delighted to experience Dan's kind and thoughtful professionalism with superb customer service. 5+ stars to this man, Dan Gelhaye, who stands apart from others we have experienced in the Insurance field through the years. We are very grateful! Jose and Chrissy

I recently switched over to Eastside Insurance from a recommendation by my friend. I have a lot of…read moretrust in Dan who has been very responsive and great at keeping the line of communication open.

I had a great experience at the State Farm office thanks to Lola. She took the time to clearly…read moreexplain my claim and made the entire process so easy to understand. I felt very confident about what was happening

This agency was very professional and accomommodating with tweaking the options that were needed…read more The ultimate decision was based on what worked best for my clients but, true to form, I received a lovely response despite not being able to accept their offer. Very classy.

I have to say, it is not often that I am prompted to take the time and fill these out, but Patricia…read moreTrautman and her team in Issaquah have exemplified the highest level of customer care and professionalism that I have experienced in years. After an easy and affordable transition from our existing auto policy, we ultimately wrapped all of our business/home/personal/life up with a package that we are very happy with. Unfortunately before the holidays we had an incident that required the use of our home owners policy that we recently opened with them. There were a ton of fearful emotions, along with the inconvenience of sorting through the terms of our policy etc. Without hesitation, Patty and her office handled the details promptly and with genuine care of our circumstances. I can say with certainty that this was the most sincere effort of a business owner putting the needs of their client first I have ever interacted with first hand. The loss got handled better than we expected, on a time line much shorter than anticipated, and the comfort and care that was provided by our wonderful coverage and professional agents allowed my kids and wife to enjoy our first Christmas in our new home with a renewed feeling of safety. Thank you so much Patty. It is nice to actually look forward to paying premiums; ) No Joke!! You and the team are the bomb!! Maximus.

I cancelled my homeowners insurance, after 30 years and only one claim, when the most recent…read morerenewal had an egregiously high premium. The person I talked to was Angela, she said she was the assistant. My interaction with her was just another nail in the coffin for never insuring through Farmers again. I found her to be very condescending and passive aggressive, especially in her email communication. Got news for you, Angela, it's business, not personal. When people aren't happy with your product and choose to look elsewhere, try not to let your pettiness dictate your actions. BTW, I was able to find comparable coverage at nearly a quarter of the price Farmers wanted to charge.

Would give 10 stars if I could! Nicole is the Best agent I…read morehave ever known! Best customer service! Very knowledgeable. She is there to help, someone always answers the phone or they get back to you quickly! I can see she genuinely cares and does everything she can to help. An agent to be with if ever have to deal with claims!!!

This is a review of the Allstate app and Drivewise. For how much they charge, the Allstate server…read moreis lacking. Response time is snail slow. Then the Drivewise app is a joke. "sudden braking?" How about defensive driving. Allstate just assumes it's your problem. Drivewise is Big Brother stalking you.

Great staff. Owner Aaron has very little EQ. If deal with staff go for it. But wouldn't touch him…read morewith 10-foot or any other pole.

Maybe I'm just spoiled by my AAA agent in Miami (Henry Munoz) and my AAA Office in Farragut, but…read morethis office was less than worthless. I came into an empty office/store with 3 questions (Viking cruise, updated State Department information for an overseas trip I'm taking tomorrow, and an insurance question), the 2 ladies on the front desk had a standard answer for each of my questions "sorry, we don't do that here". I said thank you, called my Miami agent, he solved everything within minutes.

Visited today to get a couple international drivers permits. The process was fast & easy, and the…read morestaff was friendly & efficient.

David is an absolute pleasure to work with and really looks for the best solutions for his clients…read more David has been assisting with some local refugees who are new to the American insurance policies and has gone above and beyond to be helpful, informative, and find the best fit! Highly recommend

I have had Allstate Insurance for over 25 years and been with David since 2014. Every interaction…read morewith David has been professional and clear. He ensures I understand impact of changes, looks into complicated problems as they come up, and gives me straight forward ideas for dealing with insurance. I would highly recommend working with David.