I have been going to this dentist office for over 35 years. Started when the Dentist with Guiseppe Aymar, DDS. It then changed hands to Dr. Christopher Murolo, who was very carefully chosen to replace Dr. Aymar.
Since going to Dr. Murolo's office, his entire staff has changed. Dr. Murolo is not the issue, his front office staff is.
I use to go in for cleanings every six months without an issue. I always take the first appointment in the morning because I hate getting to the office (any office) early and then waiting an extra hour for my appointment because the person before me came late.
It now turns out I am lucky to get an appointment every 9 months (over bookings and new client$). I had an appointment scheduled for February 17, 2025 ( Presidents day) later in the morning because that was the only time slot. The office called me and cancelled that appointment because the Dr. was ill. The next appointment I went into the office to make, there were no early appointments until today - September 16, 2025. I took the first appointment in the morning, was given a card by Carmen at the front desk and at the same time entered it into my phone calendar. Came home and wrote it on my wall calendar - 9 a.m. Sept 16.
The last couple of weeks I received numerous calls telling me I had an upcoming appointment. And I received a few e-mails. Perhaps partly my fault because I never received a personal call from the office confirming a time change, I would get the recorded messages and I would hang up, because I was aware that I had a 9 a.m. appointment. I then received some texts that arrive in the midst of my personal upheavals. Again, I never received a call from the office to actually change the appointment time. I received a text, I glanced at it and it said, "type "c" to confirm", I typed C believing my appointment time was as we had scheduled - at 8:00 a.m.
When I arrived today, all new people in the office. I believe my hygenist must have retired. I told the girl at the counter I was there for my 8 a.m. appointment. She says, "we have you for 10:00 a.m." I have a card that says 8:00 a.m. and my calendars all say the same. The front desk girl says, "well, wait a minute." She walks to the dental hygenists room and sits at the computer. She returns and says, "well, Carmen will be here at 8:30 a.m., if you'd like to wait for her". What difference would waiting for Carmen do? I waste another 1/2 hour waiting for her, to be told she has it at 10:00 a.m. I told the new girl I was not going to wait for Carmen and that I would just go to a new dentist because cleanings are supposed to be every 6 months, not ever 9 to 12 months, as seems to be occuring trying to get in there. I left and told them thank you, I will be going elsewhere from now on. On my way home I receive a text saying my appointment is at 10:00 a.m. - I got home and call the office and Carmen, says your appointment is at 10:00. I said I have everything showing it was at eight and I received a text just now saying it for 10. She said we sent you a confirmation text and phone calls saying it was at 10 and you confirmed. She said if you want to come it at 10, thats where we have you scheduled. I believe they rescheduled me for some reason and beleived that calling me with recordeded message that may have said 10 a.m. which I don't listen to the whole message because I know my appointment was at 8:00 a.m. I sent a C to the text they sent, because again, I knew I was aware of the appointment. I will from now on scour these messages from each and every doctor and dentist I see, but changing an appointment time without the decency of a personal conversation confirming that a time change works for me would be proper prodocal. For them to change the time and just send me reminders with a different, unagreed to time slot is unprofessional and wasting both their time and mine. I am now searching for a new dentist office, which is a shame, but the new staff they have in there is not a professional or reliable group of employees. Dr. Murolo is an excellent dentist, but his staff should be workiing to reflect his work ethics and not his staffs lack of attention span.
When I call to them back when I got home, Carmen was so rude and so condescending that I unfortunately do not want to do business with this office ever again and will no longer be referring new patients to this office because of the situations and scheduling overbooking and changing appointments without confirming that they are convenient. Kind of like saying something costs $8.00 but they send you a bill for $23.00 without telling you they decided that was a better choice for them. read more
