Very bad place and worst care. Stay clear. They let the place rot and never fix anythingread more

I am a former employee of Golden Living they did not notify me of where they sent my retirement…read moreplan to, I have made so many phone calls and my retirement money is missing. This is very poor service. This place was known as Golden Living taken over by new management called Garden Place. How dare Golden Living change retirement services three times, and not notify any former employer. I am furious.

I can't recommend this place only because of the fact it on the very first moment we went to look…read moreat it they have been very much negative. They took references from someone on the phone for the client that I was bringing in there to see the place and they had never even spoken with them or had talk to the people that they were talking about ever since she's moved and she said nothing but problems they're not very friendly the only person that is really good is lady at the front desk her name is Donna she's always right on top of things cares about the residents and folks that live there cares about their families always tries to work things out and stuff. I can't say that about the rest of the staff they are very shorthanded and when I look at they've done not much to improve that problem. They really need to be more hands on not hands off. Probably need a shake up in management. Just my opinion

This place presents well but god help anyone who ends up being stuck in there. Way overpriced for…read morewhat you get. They practically starved my father to death with their limited food rations--FYI when you go to the sales presentation they'll tell you they offer food 24hrs, have a salad buffet at every meal. Not true. They claim to be a memory care facility yet acted as if my father was unusual and unruly-- yes, he has early dementia, shouldn't you know how to handle that? They kept up charging the residents for anything they could think of-- which I saw was coming my way soon, raised the rent on the other residents while he was there, and were constantly calling me to take care of issues even in the middle of the night (um, isn't that why I'm paying you an obscene amount of money?) My father hated it. I hated him being there. I pulled him out after seven days. It costs me less to pay for home care to come in and take care of him. For me and my father, home care works out great, the people are very caring and personable. My recommendation: keep your loved one at home where the people care more about the person than their wallet.

There are no words that can Thank the amazing staff at the Branches of North Attleboro for the care…read moreand compassion that they have shown both my Mom and Dad and our family. Jim Catton and Ron Seagrave you are angels!! You will both hold a very special place in my heart and will always be a part of our family. The amazing nursing staff who cared for my Mom and Dad right to the end and advocated for them like they were their own family. The staff at the front desk, the kitchen staff, maintenance and everyone who works there are the most amazing people and I am so grateful that i have had the pleasure to know every one of you. The facility is the most beautiful, welcoming and cleanest place called home. There is honestly no place I would have wanted my parents to live. Top not facility With the best care ever!!! I am so grateful to each and everyone of you!!! Love you all Karin Visalli

We were referred by Jeannine Callanan and she she absolutely had an instinct for what was right for…read moreus. You can spend days and weeks looking for the right place for an elderly friend or relative, but once you look at Tockwotton, the choice is obvious. Challenging perhaps on pricing depending on one's means, but it's worth it to me to place my mom in an environment that makes her WANT to live (and eat and engage) and not have her in a 'cost-effective' facility the makes her NOT want to live. And Michael and Monica have been outstanding. We are just starting the process and are hoping it all works out. But bottom line is, if she ends up somewhere else, Tockwotton was our first (and really only) choice. Anything else will be second and not what we hoped for. Tim

Loved attending the outdoor concert by The New Providence Big Band on this summer night. The…read moreweather was perfect with a breeze off the water. It is very impressive to have such talented world class musicians perform to make this evening magical.

Nice building, nice apartments/rooms. The people are nice. They seem to care. But the…read morecommunication, service, and follow-through, even on very important issues, is EXTREMELY WEAK. This applies to provision of meals, administration of prescriptions, cleaning of the rooms, etc., etc. The whole experience here has been extremely disappointing.

My mother is at this facility....and when I call I get no response, absolutely none. There are no…read moreemergency services that one can rely on. It's very upsetting.

Excellent care, great offerings, up to date selections on display. Well thought out. Features are…read morecurrent.

My mother-in-law was a resident at Wingate Residences on the East Side for 2.5 years - for most of…read morethat time in a lovely apartment on the Assisted Living side. Our family was impressed with the caring floor staff, activities, meals, grounds, pool, and convenient location. When COVID hit, the facility did as much as they could to keep everyone safe during incredibly challenging circumstances. Unfortunately, near the end of Mom's time at Wingate, she had a sudden medical crisis that resulted in her being moved to the Memory Care side and put on hospice, just at the time a new Nursing Director named Misty Keough came on board there. Misty exhibited a very troubling ignorance about hospice, end of life care, and Alzheimer's. She was also horribly antagonistic toward our family and the hospice personnel. (Her unprofessional behavior was witnessed not just by our family and the hospice nurses, but also our private aides and members of her own floor staff.) In conversation with our family, Misty was demonstrably contemptuous of hospice care. On various occasions she referred to hospice, pro-hospice people, and the use of comfort meds on one's deathbed - as "euthanizers." Her gatekeeping behavior resulted in the truly horrible and unnecessary suffering of our mom on her deathbed. (Misty literally refused our aide's and family's requests and pleas for comfort meds on the last day of our Mom's life - until the hospice nurse forcefully confronted Misty. Misty actually threatened to kick me out of the building that day, when I reported our mom in distress.) In the days preceding Mom's death, when she could no longer swallow, the hospice nurse left specific orders to quit force-feeding her because it caused her to aspirate. Misty overruled that order and told her staff to continue - resulting in painful episodes of Mom choking and vomiting. The reason I'm not leaving a single star on this review is that to Corporate Wingate's credit, when their leaders found out about Misty's actions, they took the matter extremely seriously. The VP Chris Stack responded immediately - reassuring our family that Wingate as a company was not anti-hospice, and that the entire staff at Wingate would undergo extensive training so that this situation would never happen again. The Exec. Director Vincent Messina, to his credit, was also immediately receptive to hospice training for Misty and his staff. Last bit of advice - for families looking specifically for Memory Care - I would suggest you look at the Wingate Blackstone facility nearby instead. It's recently renovated, has two levels of memory care, and has a proper medical director/doctor on site.