I want to Thank your entire team for giving me your support.Marylou for her wonderful coordination…read morewith sending me highly qualified and the kind, compassionate, care as I had asked for. I have been well taKen care of in all areas and Thank You for your service.Wayne Doughty

My experience with the Smithtown office was absolutely horrible. The PCAs and HHAs that were…read moreassigned to my case were a nightmare -- mostly non-English speaking, and some could not even communicate a sentence in English. PCA/HHAs would show up in plain clothes, without badges, sometimes with their husbands or boyfriends, and could not communicate anything more than their name, only when asked several times. I felt very unsafe, as the office never notified me or my family prior about who was coming on the assigned days, and I could never get a hold of my coordinator. The aides would often be on FaceTime in my living room with me in view, on the phone while they helped me in the bathroom, and would often sleep while on shift in the middle of the day. I even have one aide on a recording snoring so loudly I couldn't even sleep. One girl from Haiti had to use Google Translate to communicate to me that she didn't know how to use an oven, which is pretty standard in most homes these days. My family and I were often forced to use Google Translate just to communicate basic things in our own home, which is completely unacceptable in a caregiving setting and created serious safety concerns. If there had been an emergency, some of these aides would not have been able to communicate with me, my family or even 911. There were also serious privacy and HIPAA concerns. Aides were using FaceTime in my home with me visible in the background, photos were taken of me without consent, and some aids were having their family members who spoke English call the agency pretending to be them when certain coordinators who spoke their language were out for the day. I experienced this first-hand. When these concerns were brought up, they were completely shut down instead of addressed. I complained numerous times to Marilu and Christine, and both women were extremely rude and tried to blame me for the aides' inability to speak English, meanwhile they were still billing normal rates for aides who could not do the job safely or properly - quick to take money but not willing to coordinate effectively and safely which violates NYS regulations among other things. At one point, I was assigned an English-speaking PCA who told me she had only been working with the company for a few days and was already quitting. She warned me to leave stating the majority of aides she encountered didn't speak English, and cases were being filled through mass texts and quick phone calls with little to no real verification of who was actually being sent into people's homes. Marilu stated that if I didn't like who they had available, to go somewhere else, as there were no English-speaking aides available. Jose stated that nobody was perfect. People do not need perfection -- they need communication, skilled and trained caregivers, and someone who actually supervises the aides rather than blaming the clients who pay their salaries. And Christine was miserable to talk to, constantly talking over me and being disrespectful. Absolutely awful and arrogant. Please do not put your trust in these people, especially if you or your family only speak English and need safe, competent care. They can't/won't provide you with that.

Landauer Medstar was the company that supplied the Walker when I was in the hospital. It belongs to…read moreme now and I'm happy with it. They billed Medicare and my Blue Cross. I still owed $10.63. When the bill arrived I tried to use the QR Code to pay the bill. After several attempts a screen popped up saying to call the toll free number. The reason for two stars instead of one is because the customer service representative Edrian was very nice. He took all the information and also had my information so I knew he was aware of my account invoice. Just as requested a email came verifying the invoice was paid. I may unsubscribe from emails. They want you to download the app and set up recurring payments. I sure hope I don't need anymore medical equipment of any kind!! If I do I'll have to use whatever company NYU Langone uses. They purchased the walker for me when I was hospitalized.

Terrible company. Will not complete my order for medical supplies. The are contracting for Humana…read moreand I've called many times to no avail. The worst medical company I've ever had the misfortune to deal with. Use any alternatives you can find.

I became my mother's caregiver in 2012 while moving home and starting a business for the second…read moretime. After 4+ years of making it work, my mother became sick to the point that she needed more care and supervision than I was able to provide due to my work responsibilities. A friend recommended Kelly from Helping Hearts and she was wonderful. She came to my office for a meeting to explain all of my options for care, was immediately available by phone whenever I had a question about the program. Kelly constantly took care to make sure the aid watching my mother was the right fit for her. She accompanied the aid on the first day to supervise everything to make sure it was to mine and my mother's satisfaction. Very professional, courteous, kind, and understanding.

From the owner: Our business specializes in concierge companion care. We make it possible for seniors to age in…read moretheir own homes by providing homemaking, medication reminders, escort to appointments, socialization to maintain or improve mental acuity. Our caregivers cook, have clean driver's licenses, their own cars and are continually background checked. We also provide Bedside Companion Care at facilities like hospitals and rehabs. We are particularly beneficial for clients who are at risk of falling or suffer from dementia, Alzheimer's Disease or hospital acquired dementia. Owned and operated by a Registered Nurse who has decades of experience with the elderly population.

Awesome staff easy and supportive. A friend recommended them and they've been great. we love our…read morecaregiver thanks again!

Could not be happier with the quality of staff and the level of care my parents received over the…read morepast 2+ years. Initially my Dad was very reluctant to accept help, Sr Helpers met with both my parents and they agreed initially to Mon - Fri 1PM to 5PM. The aide (Christine) who was assigned to my parents could not have been better. My parents really enjoyed having her in their home. Over time Christine became part of our family. On a daily basis we received written feedback on how our parents were doing. This gives great peace of mind with family in multiple states, the daily communication was so appreciated. Due to medical needs my parents needed 24/7 care. I reached out to Peg to let her know the date they would be released from the hospital. Peg was able to put together a very solid team of aides very quickly. Our family was so impressed with the quality of care received and how professional they all were. Covering a 24/7 schedule is not easy but never once did Sr Helpers leave anything uncovered. My parents have recently gone into assisted living and they truly miss the Sr Helpers aides who they got to know so well. I would highly recommend their services.

I had good service in the past based on word of mouth which is why we kept going. There was a young…read moresalesman who was great. Their current office need better organization. The website is non-functioning and has been in development for years. No replies to the email on their website. Their location is tough to reach for us but calling is hit/miss as no one in charge is ever available. We have to wait for a return call that may not come. To be sure we'd be seen we made an appointment but at the appointed time the salesman had no idea why we were there and we went home. That was a 3 hour waste of time. There was no followup explanation until I called to complain and THEN they apologized for the confusion and blaming the doctor although that was never mentioned at the appointment. We were told to call the doctor during the phone call but this was not mentioned during the appointment and we were not called with this advice. It only came when I called to complain.

Mufson Medical is outstanding. They couldn't be better. They are patient, obliging, and they have…read moregreat products. I rented a recliner after surgery and it was a great chair. Their service is equal to that. They extend themselves and are just so nice. Their price is reasonable. It's a really good store. Maureen D.

My mother has dementia and it was time we needed help to assist with day to day care giving. She…read moreis a very strong and stubborn woman which would make finding assistance a difficult task. We contacted Home Care Assistance who came and met with us to assess the level of care required and to find a caregiver with the required skill set to appropriately take care of my mother. They found 2 caregivers within a day and reviewed their qualifications and experience with us. We requested an interview with one of the caregivers which was immediately set up. After selecting the caregiver, our Client Manager accompanied her on the first day and stayed a while to ensure a smooth transition. Our Client Manager keeps in contact with us regularly to make sure things are going well and if there is anything additional she and the team can do to assist. It's hard enough deciding it's time to get a loved one some help, so choosing a home care provider is a very important decision. We are very happy with the care and interest Home Care Assistance staff and personnel have supplied with the care of my mother. In a fast moving world with numerous responsibilities to attend to daily, it's very comforting to know that there is someone there taking good care of my mother and to ensure she has everything she needs. In addition to finding qualified help, it was very reassuring to discover the honesty of our caregiver as well. With my mother's dementia and confusion that comes with it, she paid her caregiver $50 cash her first day. The caregiver brought it to my attention and handed me the money. I was so grateful for her honesty as many people these days could have easily kept it.

From the owner: For over 20 years, TheKey by Home Care Assistance has helped clients achieve successful long-term…read moreaging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.