Very knowledgeable mechanics, easy to work with, communicate well on repair options. Brian (owner)…read moreand Gary Gary worked on my hot rod to charge the air conditioning and reset toe in front wheel alignment. Everything on the car is custom made. Gary had no issues adding oil and recharging air conditioning system even though specifications for amounts and size were not available. Reset front alignment toe-in easily and commented about extra slop in rack n pinion steering (which I will fix later). their alignment machine automatically checks all settings of alignment, so I was able to confirm the settings that I personally made. Very interesting and informative for a car guy. In another session, worked on my old 2006 Lincoln LS air conditioning. Was not blowing cold air. Gary knew that It was an old car that I drive by myself infrequently and did not want to spend excess money on. He reversed the pressure relief valve in the variable output compressor for full time full output for good enough performance. Cost $125 rather replace compressor and condensor for $750. Just what I needed. Very knowledgeable mechanics.

Great place to get your car fixed! They are honest and very experienced! They always let you know…read morewhat has to be done and have it done it a timely matter!f

Historically I've dreaded visiting the mechanic as a female who knows nothing about cars. Northland…read moreis an exception. They recently replaced brakes in my daughters car, and in mine. Just towed our unworking car in for evaluation. I have total trust in these people and the customer service is really great. #customerforlife

Great customer service and very fair prices! Support local. I'll definitely be back and would…read morerecommend this crew for your repair needs too!

I had Brandon Posey work on my 2014 Ram 1500. He installed a 108,000-mile donor engine in my truck,…read moreand I couldn't be happier with how everything turned out. From start to finish, Brandon was great to work with. His communication was excellent, he kept me updated throughout the whole process, and there were no surprises. He stayed within the budget we talked about, which I really appreciated. When I went to pick up the truck, I was honestly surprised by how nice and organized his shop was. You can tell he takes pride in what he does and runs a clean, professional operation. Brandon is just a solid guy all the way around. He's honest, easy to talk to, and someone you can trust with your vehicle. Whether it's a small repair or a major job like an engine swap, I wouldn't hesitate to bring my vehicle back to him or recommend him to friends and family. I'm beyond happy to have my truck back on the road.

This review is NOT about quality of work…read more I stopped by Graff Jeep in Rockford because they advertise an Express Lane for "quick" service. I thought it would be a nice alternative to traveling south of Grand Rapids for an oil change and tire rotation. Apparently they only do "scheduled" work... and their "quick lane" is usually scheduled at least two days out. I believe they fall short compared to dealerships which have an express lanes that are "first come first serve" and can help you with basic services when you need them.

Edit: I'm extremely disappointed by the recent changes at Graff. The dealership's ownership…read moreabruptly removed Managing Partner Lon and his wife Tracy, who were the true heart of this business. Lon brought integrity, transparency, and genuine care to every interaction. Tracy, though not in an official title, worked tirelessly behind the scenes doing the jobs no one else wanted and caring for customers just as much as Lon did. They were restoring my faith in what a car dealership could be. Together, they created a culture of honesty and community that set this dealership apart. Without them, Graff has lost what made it special. I can no longer recommend supporting a business that treats its most dedicated people this way. I still love my Jeep, and don't regret my purchase, but will not be getting it serviced here in the future.

Three times I've had auto problems and these guys did a great job diagnosing the problem,…read moreexplaining what the problem was, and fixing it

I went dropped off truck there they had it for weeks then I spent 2,000 dollars and picked up…read morevehicle then two weeks later light came back on so I took it back to them then they changed sensor here I pick it up a hour after I pick it up my light on again so I take it to a dealer my timing chain is stretched out and it's way under a year and the owner todd isn't going to do anything for me don't go there In all now I have to have my vehicle fixed again by a dealership and pay out of my pocket because the timing chain is bad still and I've contacted Brian and todd neither wants to fix my vehicle that is still less than a year so should be under warranty

I asked if the oil put in was 5w and the worker told me it was. When i got my receipt it said 0w…read moreso i asked the other guy and he told me 0w. The truth was that it was 0w. The told me not to worry about it because it was summer. The dealer said otherwise and I had to get it changed again because it was ticking. First the guy lied to me. 2nd is that they didn't offer to change it. 3rd is $120.00 pissed away.

I would absolutely recommend you go somewhere else. I paid $100 for nearly 7 quarts of oil. Told…read morethem that's way too high but paid it anyway because they had already drained my oil. Bailey's off of Belding road got me out the door for $53 same amount of oil and better oil at that. You can also tell that the guys there genuinely care about you and your vehicle. GO TO BAILEY'S!

In October of 2025 we had the wife's Jeep headlamp replaced. In November of 2025 we needed to go…read moreback for a headlamp alignment. The wife had to pay a deductible toward our warranty claim. To our great surprise, we were contacted recently (July 2026) by the dealership and advised that we'd been overcharged for the deductible and Ed Koehn was cutting my wife a check. One might argue that the alignment should have been done with the initial headlamp install, but one cannot argue about the honesty displayed regarding the over charge.

This Dealership is not loyal, purchased 4 new Jeeps from them. They took 8 months on a Jeep paint…read morewarranty, took our jeep 200 miles unauthorized by us to a body shop who did horrible work, caused more damage was not OEM. SIX weeks later they have yet to make this right with us. DO NOT GO TO THIS DEALERSHIP, MATT will not help you or make things right. We have reached out SEVERAL times and by certified mail with no response. The dealership is very shady and does not do the right thing. Report them to the attorney general, State licensing board, state consumer protection office. They need to treat customers the way they would like to be treated. DO NOT USE Ed KOEHN.

Wish I could give this place more stars than 5!! Amazing work at great prices. Chris has helped me…read morewith wheel bearings, brake lines, ac compressors, tie rods, brakes and so on. They work with me everytime and go above and beyond expectations. I would highly recommend this place to anyone especially friends and family. Highly trusted and super affordable!