Leo was great and helpful during the entire process. Very thorough, knowledgeable and had a lot of…read moregreat contacts to help with anything I needed.

Our experience with Leo Chen regarding a rental property was incredibly disappointing and…read moreultimately cost our family significant time, money, and stress. From our very first conversation, we made it clear that we had a small dog. Leo assured us that this would not be a problem and encouraged us to move forward with the application process. Based on his guidance, we asked our current landlord for an early termination of our lease. Fortunately, our landlord agreed and even began showing our home to prospective replacement tenants. We submitted our application, and Leo informed us that it had been accepted and that the house was ours. We then paid first month's rent, last month's rent, the security deposit, and a pet deposit. We also transferred utilities including electric, water, trash, and internet service to the new property and began preparing for the move. Throughout this process, Leo continued to communicate as though the lease signing was simply a formality and that everything was moving forward. However, after several weeks, we noticed that the landlord still had not signed the lease and that the "For Lease" sign remained posted on the property. The day before we were scheduled to receive the keys, we reached out to coordinate key pickup. That was when Leo informed us that the landlord no longer wanted to rent to us because of our dog. This was shocking because we had disclosed our dog from day one and had repeatedly discussed it throughout the process. Leo apologized and returned our deposits, but by that point the damage had already been done. As a result of relying on the information we were given, we had already: * Begun packing our home * Transferred utilities * Changed our address * Scheduled movers, electricians, and cleaners * Made significant plans around a move that we believed was finalized To make matters worse, we noticed the "For Lease" sign was removed almost immediately afterward. Whether this situation was caused by poor communication with the landlord or a failure to properly confirm key details before telling us the home was ours, the result was the same: our family was left scrambling at the last minute after being led to believe for weeks that we had secured the property. Thankfully, our current landlord was willing to let us stay, although at a higher rent than before. Had he not been so accommodating, we could have found ourselves without housing through no fault of our own. Mistakes happen, but this was a major breakdown in communication and professionalism that had real financial consequences for our family. I would strongly encourage future renters to make sure a lease is fully executed by all parties before relying on any assurances that a property is theirs.

Nancy helped my wife and I purchase a 4BR/3BA Irvine home and we would definitely work with her…read moreagain :] WE CLOSED: We were up against one other competing offer and we closed at 20k over asking. During the counter offers, we were hemming and hawing on increasing our initial offer. Nancy focused her efforts on making sure we had all the information so that we could make the best decision. In retrospect, we would have regretted walking away from this house and were grateful for Nancy on keeping the negotiations afloat. DIRECT COMMUNICATOR: What stood out to us most when we first met Nancy and throughout was her great communication skills. We first met her at an open house where she was the listing agent. We spent at most 5 min at that showing, but in that time Nancy immediately understood our likes and dislikes of the current showing and was also quick to highlight her expertise in the Irvine market. This was a huge contrast to all of the other listing agents we had met that weekend who were trying to solicit their services. RESPONSIVENESS/AVAILABILITY: Throughout our home buying process, Nancy's response time by text, e-mail, or phone was usually less than a day. This was especially important when we needed to schedule private showings during shelter in place. IRVINE EXPERTISE: Nancy would regularly share new listings, but what was especially helpful were the homes she'd highlight in the sea of new listings. This helped us zero in on a few neighborhoods vs looking at every home in the city. We ultimately bought in an area she had previously lived in after hearing all the great things about that community. Thanks Nancy!!

Sean is considerate, responsive and with the highest integrity! Easy to work with and communicates…read moreupdates very well. He helped us with our purchase of our desired house and kept the seller and listing broker on board when our lender was giving us a hard time and causing delays in escrow closing.

Sean was awesome! Sean was very professional and courteous. I told him what I was looking for and…read morehe found it quickly. He responded right away to my questions and needs. I would definitely recommend him to all my friends.

Bob is the best realtor I have ever worked with and has now helped me successfully rent a condo on…read moretwo occasions and buy the house of my dreams. He is incredibly patient. He spent 1.5 years off and on showing me houses and never got annoyed even after I said I would never want a pool then ended up making it a 'must have!' He is very honest. He was always the first to point out any potential concerns with a property and disclosed everything up front. He knows his stuff. He has been around OC for a long time and has an excellent understanding of the market and housing trends. He genuinely cares. Above all else, he will spend the necessary time to ensure you find the best house for you. We have been in our new home for a year now and couldn't be happier. It was worth the wait and we wouldn't have found it or gotten such a great price if it were not for Bob.

We wanted to move before our baby was born and Bob really came through for us. We went over…read morenumerous profiles for different agents and even considered a Redfin agent before choosing Bob. In the end it was Bob's experience, knowledge, and genuine kindness that won us over. We had a delivery deadline of 6 months and we had a long list of things we had to have in our new home. Bob must have shown us 30 different houses and even took us back to revisit some at our request. Throughout the whole process he was pleasant and never appeared frustrated even though I'm sure we drove him crazy. He was always quick to return our calls or emails and somehow always found time to show us every house we wanted to see even on short notice. We never felt pressured or rushed when we were with him, which isn't something I can say about any other agent. This was our 3rd house purchase and each time we moved other agents tried to sell us a house over our price range, but Bob never did that. He also has an amazing insight into what people like, because he never took us to a house we hated. I can't tell you how many times other agents didn't seem to have a clue what we really wanted even though we pretty much have a "type". Bob really listened to us and knew what we were looking for and didn't waste time showing us houses we wouldn't like. I can't recommend Bob enough, he's a superb agent and you won't find anyone who knows Orange County like he does.

Rating is based solely on EDDIE ROSALES…read more My husband and I have been blessed with having been introduced to Eddie Rosales. Eddie is beyond a professional gentleman. Eddie is so knowledgeable. My husband and I had met with three previous people within the past ten years and they did not come close or live up to anything to the service that was provided to us by Eddie. Eddie is driven to help others achieve goals and dreams. He is passionate and knows all of the tricks of the trade. There are not enough great words in this world to explain what a great man Eddie is. Any future buys.... He will continue to be our go-to. Believe me when I say that he works miracles. Eddie is open and honest, professional, knowledgeable and efficient..... quick....ohhhmaaayyygaaawwwwsshh so quick lol Eddie is the go to person for everything. He is just that personable, impressionable, helpful, friendly and family orientated that he knows so many people as well as has a whole team full of awesomeness. He knows his work and his passion for getting the job done speaks volumes. There are not many people who will give you straight honest answers and help you through the process. Eddie answered all questions and played no games. I cannot stop to express how easy going that Eddie made this process. It has now been two years since Eddie ran the show and got us into our house....OUR HOUSE, our very own home. My husband and I are extremely blessed and ooooh so happy. We have continued to use him for other services and he has come through 100000 percent. He strives to make dreams come true. He is passionate about his job and it shows. We couldn't ask for a more professional real estate EVERY THING.... Thank you Eddie.

Eddie Rosales closed our deal within 14 days! Extremely professional and informative along every…read morestep of the way. His patience is remarkable. My buyer and I are extremely satisfied and will recommend him anytime!

We are using Chris again and I couldn't be more excited. We have asked him to list our vacation…read morehome and as usual he went through all the pros and cons of not adding some updates to the home. Chris takes the time to sit with you and is by far the most honest business person I have ever dealt with. I have called him since our first purchase for questions regarding real estate and he ALWAYS returns our calls and spends more time than I expected explaining things I didn't understand. He doesn't get paid for these calls and I never feel like it is a inconvenience for him. I have referred him to many people and they all have been beyond impressed, as I have been, with his assistance. I have sent many referrals to Chris and ALL have been very happy with his service.

I'm usually one to do reviews but I had to make an exception where it comes the excellent buying…read moreexperience we had with Chris. Though the housing was a difficult in the areas we were looking, Chris' knowledge of the areas and expertise netted us the house we both loved. If you're in the market to buy a house, I strongly recommend Chris to help you find that house you want.

Bhavna helped me successfully bid and win to buy our home here mid-March 2022. If you know, this…read moremarket is crazy right now, and it's really hard to get a home in the price point you feel comfortable with in Orange County, let alone anywhere in Southern California. She truly represented me in the process and looked out for my best interests throughout the transaction process- and I cannot reiterate how important that is in the home purchase process. She was incredibly patient with me and also would qualm many of my worries and questions. Buying a home can be confusing and stressful- and Bhavna has such a calm and collected demeanor that it helped me feel at ease at moments I was just overall worried. After seeing homes, she was great with all my cell phone text/ phone call questions throughout the process. During offers/escrows- I come from being a stickler for contract review- she was very thorough from that perspective and was proactive on explaining to me on what documentation to expect and what to review. When it came to inspection vendor and lender- she was flexible to my preferred vendors and was again courteous and professional with both and kept all in the loop. In home searches she would advise what she was aware of the property and surrounding area, and would advise strategy on offer letter approaches that would make me stand out. Add, at any of the showing appointments she was also often there early scoping out the property and surrounding areas to share notes with me. I also noticed she knows all the established realtors and brokers. I happily recommend her to anyone looking for a home and would would work with her again to for selling/purchasing/rental management. I'm happy to share my experiences for anyone with further questions. THANK YOU BHAVNA!

Bhavna is a professional through and through. Her calm, cool, and collected demeanor throughout the…read morehome buying process was just what we needed in this super-competitive market. She was attentive, knowledgeable, and ensured a seamless process from the moment we put in our offer through to the close of escrow. I couldn't recommend her more!

Steven and his team were exceptional. His knowledge of the area was truly outstanding. He was…read moreknowledgeable, patient, responsive, and incredibly helpful throughout the entire process. What especially impressed us was his extensive knowledge of the different condo communities and their HOAs. He knew which associations were well run, which ones had potential issues, and which communities we might want to avoid--insight that was invaluable to us. Steven and his team truly had our best interests at heart, and he made buying our condo in Rancho Santa Margarita so much easier and less stressful. We absolutely love our new place and highly recommend him!

I cannot recommend Hurd Homes enough! We just bought our very first house, and Steven, Samira, and…read moretheir entire team were awesome to work with. You always hear horror stories about how stressful buying a home is, but they made it a remarkably fast process with zero headaches from start to finish. If you are a first-time buyer looking for a smooth experience, Steven and Samira are the ones you want in your corner.