Owner could use some training in customer service and understanding the needs of the passengers. How you going to tell someone to look at their app if they're cognitively and visually impaired--which is stated in the booking. Quick to cut-off and say "as I've stated" instead of being sensitive to the person she is speaking to. Where's the zero button?! Instead of arguing about this, check your records where I've reported you more than one occasion because of your abruptness. I'm upset because this is a repeated behavior and you telling someone to look at an app they can't see. Thank you! read more

Not good at all the lady that picked us up smelled like dog shit for real and the van was so Dirty with trash and food that had been in the Van for a few days. Basically like the lady lived in her van. I forgot to get her name but thought I would leave a review. NO STARS read more